Mercy Ascot Hospital Case Study

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Mercy Ascot Hospital

A hundred fourteen years ago, Mercy Ascot Hospital, was built to render healthcare services to the community of Auckland. While the hospital is growing over the years, we have retain the quality of our care continuously that we use to be the foundation of our institution to introduce to our clients. Mercy Ascot Hospital is one of the largest private hospitals in New Zealand. We have 22 operating theatres, coronary care unit and intensive care facilities. Each patient is given a treatment individually every year together with the commitment of the highest degree of excellence of the care specialists. (Our Organisation, 2015)
Vision
Our vision in Mercy Ascot is to have our institution an advance health care services always …show more content…

(Adele Berndt, 2004) We are able to communicate assertively and effectively with honest and respectful manner.
Effective communication is the key for giving the quality of care of the patient and that patients require the assistance of the health care provider. (Servellen, 2009)

We are giving importance towards changing and equipped to respond for development.
The ability to adjust for different developing services. (Reiling, 2006)

We are accountable to our customer, our team, our organisation and our profession with honesty and responsibility.
It involves the process that provides justification and is responsible for any actions. (Bruce Rosen, 2012) Services and Facilities
To entrust in the quality of our staff, the equipment and facilities, and comfortable environment that make us different to other institution. We have 150 committed surgeons with an advanced education that gives a range of surgical specialities successfully to treat our patients. With the integration of the Nursing Council of New Zealand, all nurses must accomplish the competent level of practise. (Nursing Professional Development Recognition Programme, 2015) We also have available facilities and services in our institution that will give assistance to our clients during their stay. We have Café that has free WiFi available. …show more content…

If the patients are not satisfied with the response of the team, they are free to inform their concerns by writing directly to the chief operating officer. The clients engaged in the decisions of care, give a favour in respecting others and observe the policies. (Your rights and responsibilities, 2015) Clients completed the Patient Satisfaction Survey before discharge. Based with the comments gathered from the patients, they are all satisfied with the care given by the team. Furthermore, we have proven patient’s satisfaction in the health

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