Memorial Health System Case Study

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experience.
The other key characteristic that Memorial Health System is deficient in is enterprise-wide analytics. Davenport and Harris state that enterprise-level management is ensuring and data and analyses are made available throughout an organization to ensure proper care is taken to manage this information effectively (Davenport & Harris, 2007, p. 27) . They also go on to explain that you should not make business decisions on narrow, or incorrect data, or it could result in serious consequences (Davenport & Harris, 2007, p. 27).
At MHS, the intent was never to purchase products that would lead to incorrect data being used to make decisions, but that is exactly what has happened in the past. The administrative team heavily relied upon The Advisory Board, a consulting company, products to make decisions on patient trends and spend. However the data the Advisory Board was reporting was incomplete and never verified resulting in incorrect spend and reimbursement projections. The validity of the data was challenged by the decision support team when trying to link data to another, reliable, data source. There is still a large focus on the products of the …show more content…

36). Memorial Health System has been trying to utilize data to make good business decisions for some time now however the lack of knowledge on how to conquer data was the most challenging aspect. Now that senior management is supportive of moving toward data and analytical based decisions, the company is powering to the third stage as quickly as possible. Through creating a new department, hiring individuals, and purchasing analytical software, it appears that Memorial Health System is making great strides to be more analytically competitive. The decision support team has been tasked with most of the heavy lifting into the stage of

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