Memorandum To Re: Shut Out Of The Colonnade

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To: Kevin Ward From: Pat Fielding, General Manager Subject: Re: Shut Out of the Colonnade Dear Mr. Ward, Thank you for letting us know about your recent experience with the Colonnade Hotel and Resort. I wanted to express my sincerest apologies for the incident that occur to you and your family. I also wanted to explain to you, why it happened, and what we want to do to make it up to your family. Like most hotels, the Colonnade Hotel and Resort has an overbooking policy and sometimes our guests stay more nights than expected leaving other guests without rooms. In the event of overbooking, we offer our customers relocation and rooming to any 4 or 5 star hotels or resorts in the city. After the experience that you had, we are reviewing our policy

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