Guide to Hiring a Medical Answering Service
In many aspects, a medical answering service provides the same service as an excellent medical receptionist. Successful medical practices realize that patients need to be greeted in a timely, and courteous manner. Patients who wait too long, are disconnected, or otherwise frustrated when they try to reach out for help, will go elsewhere. Medical professionals are highly concerned with their patient retention rates, as well as, new patient referrals. A medical answering service can provide huge benefits to both medical personnel and their patients. Following are some important tips to consider if you are planning on hiring a medical answering service.
Determine Services Needed
Not all answering
…show more content…
Not only should calls be picked up on the first ring, the voice that reaches them should be warm, welcoming, and knowledgeable. Medical answering services should provide agents who are highly trained and certified by the Association of TeleServices International (ATSI), which provides validation that agents are proficient, and professional when receiving and delivering a caller’s message. The top medical answering services continuously educate, monitor, and evaluate their call agents to ascertain high quality standards are being met. Patients should not be forced to respond to a confusing menu of options before reaching a live person on the phone.
• Established Emergency Call Protocols
Basic answering services are not prepared to respond to emergency calls. Experienced medical answering services will have set procedures for responding to emergency calls, whether they occur day, or night, weekends, or holidays. Calls can be immediately rerouted to your place of preference, by phone, text, email, or fax.
• Nurse Triage Availability
A nurse triage package allows patient calls to be routed to a registered nurse anytime, day or night. Nurses are able to counsel patients on basic medical concerns, need to see a doctor, or advise them to go to an emergency
Ambulances help many people in life or death situations every year. Ambulances can get people to the nearest hospital, faster than the speed a normal person could. Ambulances can cut driving times, by more than half of what it would normally take. Ambulances can also provide early medical care. When people are picked up in the ambulance, surgeons or other medical personnel, will be there waiting to help the patient. Without the help of ambulances and the EMS, many people would not be able to live, in a life or death situation. The invention of the ambulance and the EMS has changed modern day health
I found your post interesting, having worked in an emergency department during my paramedic years. In my career as a nurse working in a clinic on occasion we must send a patient to the emergency department. I always call to speak with the charge nurse to provide report prior to just sending the patient, often I am on hold for greater than 15 minutes. This often results in the patient arriving at the ER before I can give report. Adding to this the charge nurse on more than one occasion is calling me on another line to ask why the patient it there! However, from past experience I do know how busy the ER can be at any given time.
Medical billers often communicate with physicians and other health care professionals to explain diagnoses or to attain further information by means of phones, email, fax, etc. The biller must know how to read a medical record and be familiar with CPT®, HCPCS Level II and ICD-9-CM codes.
Physician Assistant is a career choice that entails various specialties and flexibilities that attracts many. Those who desires a path to practice medicine as soon as possible, PA 's lateral mobility allows that to happen. Compared to medical school, PA school requires less time and amount less debt. As the population grows and chronic diseases spreads, The future projection of PA is growing faster than the average careers.
Successful American writer and former CEO of furniture company Herman Miller, Max De Pree said, “The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant.” I strongly agree. Thus, I will first assume the role of a leader, a role that will hopefully develop into an official role, by defining the reality of NHS.
“Telemedicine is the use of medical information exchanged from one site to another via electronic communications to improve a patient’s clinical health status” (American Telemedicine Association, 2013). Telemedicine is the use of technology such as email, mobile devices, and computers to communicate health information (Mayoclinic.com, 2014). Telemedicine has enabled the use of communication technologies by healthcare professionals for the evaluation, diagnose, and the treatment of patients in rural areas (GlobalMed.com, 2014). Telemedicine is used in a variety of health care services like primary care, patients monitoring, health information sharing, health education (America Telemedicine Association, 2013). These services are delivered using various mechanisms such as video conferencing, personal health apps, e-visits (Mayoclinic.com, 2014). These technologies have been proven to increase access, to be cost efficient, to improve quality, and intensify patients’ satisfaction according to the America Telemedicine Association.
Medicare was designed as a universal healthcare program for individuals 65 years old and older. This program is funded by Medicare taxes and general federal funding withholding taxes. Medicare is a partnership between federal and state with the goal to provide medical insurance to the elderly that is poor and disabled. Generally all people who are 65 years or older and qualify for social security will automatically qualify for Medicare.
Health issues throughout the human lifespan are always hard to deal with. In this essay, I will give examples of different health issues that occur throughout the lifespan of a human. The seven different stages of a human’s lifespan include: infancy, early childhood, middle childhood, adolescence, early adulthood, middle adulthood, and late adulthood. By the concluding paragraph of this essay, you will have gained knowledge of some of the health related issues of a given person throughout their lifespan.
Sometimes the volunteers do not know all that answers to questions that are presented to them. In these cases, they will provide numbers of hotlines that can be called to insure that the person seeking the information receives the proper and accurate answers to the questions that they need answered.
Medicare is a national social insurance program, run by the U.S. federal government since 1966 that promises health insurance for Americans aged 65 and older and younger people with disabilities. Being the nation’s single largest health insurance program, covering a large population for a wide range of health services, Medicare's funding is a fundamental part of it sustainability. Medicare is comprised of several different parts, serving different purposes, some of which require separate funding. In general, people at the age of 65 and older who have been legal residents of the United States for at least 5 years are eligible for Medicare. Same is true with people that have disabilities under 65, if they receive Social Security Disability Insurance benefits. Medicare involves four parts: Part A is hospital insurance. Part B is additional medical insurance, that Part A doesn't cover. Part C health plans, also mostly known as Medicare Advantage, are another way for original Medicare beneficiaries to receive their Part A, B and D benefits. Medicare Part D covers many prescription drugs, some of which are covered by Part B. Medicare is a major operation, not only needing adequate administering but the necessary allocated funds to keep this massive system afloat.
I chose a career as a medical assistant because of the rewards I knew I would experience on a daily basis. Seeing a patient smile because I have helped them understand, or just making them feel comfortable with their visit, is just one of the many perks of my job. Upon graduating from an accredited college such as The College of Health Care Professions (CHCP), I now work for one of the most reputable hospitals in my area. Within two short years of committed studies, I obtained my associate of applied science degree, and then went on to obtain my certification as a medical assistant. There is nothing I have found more fulfilling, strong, secure, or rewarding then choosing to become a medical assistant,
I believe the most significant moment in the history of British welfare was the birth of National Health Service. The purpose of this essay is to outline the history of the National Health Service and why it was introduced into the everyday lives of the British people. As the National Health Service is a major factor of the welfare given to the people of Britain, we must look at the early years of the Welfare laws and acts passed down through the centuries, which eventually lead to the creation of the NHS. In addition to explore how social policy had an impact on the NHS, the essay will tread the discussion in the context of some of the economic, political and social concepts that influences the development of social policy in the NHS. It also
...inding the suited vehicle which is the closest to the emergency. The vehicle number will be logged and informed of the emergency. Along with the patient information and incident to expect sent to the vehicle, the GPS will provide directions from the current location to the patient and quickest path back to the hospital. The GPS will give the hospital personnel an idea of how long it will take the vehicle to get to the hospital and have equipment, room, and personnel ready to help the patient. By taking the quickest path, along with medical personnel being ready for receiving the patient, could mean the difference of life and death depending on the incident.
In addition, there is an accident and emergency service provides for public. Nevertheless, when patients arrive at the A&E Department, a trained triage nurse will help determining the relative priority due to patient's condition. There are five categories for nurse to classify such as critical (immediate treatment), emergency (waiting time within 15minutes), urgent (waiting time within a half hours), semi-urgent and non-urgent. Yet, it trend to be treated the triage nurse as a McDonald’s Customer Service Ambassador in charge of the system carries out smoothly and conveniently.
There are extremely large gaps in our entire aspect of understanding the role of communication services in health care delivery. The care of patients is interesting topic that needs to be addressed, it involves different individuals at all aspects of life, all needing to share patient care information and discuss the management perspective. The special services are increasing with interest in, the use of, information and communication technologies to support health services. Yet, while there is significant discussion of, and investment in, information technologies, communication systems receive much less attention and the clinical adoption of even simpler services like email, voice-calls, and any other electronic interactions is still not commonplace in many health services. Laboratory medicine is perhaps even more poorly studied than many other areas, such as the defining what primary care and hospital services are. Given this lack of specific information about laboratory communication services, this paper will help identify the financial structure of our healthcare system, particularly as it relates to health disparities, the uninsured, and functional communication challenges that America has been faced with, analyze the key components of a communication system, including the basic concepts of a communication channel, service, device and interaction mode. The review will then try and summarize some of what is known about specific communication problems that arise across health services in the main, including the community and hospital service delivery, and how it will we be able to improve the quality of care.