Today manufacturing and service organizations are operation in a global marker; there fore their success depends on having the right producrs services and providing customers with what they wont at the right time and at the right place price continuously and competitively.
In order for whirlpool company to enhance its productivity and to become world class performer it needs to develop policies and apply strategies whch will continuously:
· satisty the quality expectation of their customers
· lower their costs whilst standing sustaining or even improving the standards of its products and services.
· Deliver its products and services at the right time.
Whirlpool company, however, is facing muthiple issues that hinder the work of its different functions to achieve efficiency and effectiveness a Bad information system and its effect on product availability and customer satisfaction.
The corporation operates in 11 plants, each plant produces a specific product line resulting in multiple stock - keeping units. This has a great impact on analyzing, and managing and calculationg the monetary values of the stock items.
Whirlpool Europe operates many stand - alone information systems offices specifically to meet their own business requirements.
The problem is that information could not be easily shared across functions or organizations, and was often in cousistent.
This issue represents a great challenge for the function of information management which jurn would have other serious effects on the other functions such as marketing and accounting and finance, for instance, the sales organization has a difficulty in viewing the qvaila loility of certain units and has to access as many ...
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...erformance indicators. - Making notes and using diaframs. - Commenting up on similarities and differences between ways of assessing pecformance. My lurrent level of skill is high
Drawing a diagram to represent a system for controlling. Indicating characteristics of services and their implications for a manger My current level of skillis high
Demonstration how each of the five business functions contributes to the organizational productivity My current level of skillis high
understomding the relationships between I T experts and users. - Finding how to compare costs and benefits. - Finding out enhancements to issues My current level of skillis medium
Using performance measures as factual data - Devising a set of performance indicator's to be3 used in improving customer satisfaction My current level of skill is medium.
We focus on managing our business as efficiently as possible to continually improve the quality of our service and invest in growth
In order for a company to push its improvement and create a balanced plant, it is necessary to increase the throughput, while reducing inventory an operating expense. But, what is most important is to identify the bottlenecks to be able to focus on them. After focusing and solving the constraints, everything else is going to be less powerful but important at the same time.
It is evident that the information system used by Kahuna Cleaning Supply is rather slow and inefficient. The director of sales reports that the business lost a big order recently to the competitor who was able to provide the potential client with timely estimates online. In addition, the system is marred with a lot of errors while making orders and requisitions. The customers are not connected with an online interface and this makes it difficult for the company to compete favorably on the information front. The manual system is therefore obsolete, slow and unprofitable to the company. Therefore, in order to leverage their effectiveness and competitive edge, management seeks do develop a system that incorporates all the functions in a customer friendly interface. In this regard, a study will be undertaken on the current operat...
Our commitment to steady, long-term improvement in our products and processes is the cornerstone of our business strategy. To achieve this objective, we must work to continuously improve the overall quality of our design, manufacturing, administrative, and support organizations.
If you manufacture a search good, you should position yourself as a cost leader to sustain competitive advantage.
Ownership and control of production ; vertically integrated manufacturing operation to enable its constant introducing of new items and also ensure short lead time
This paper will summarize the Custom Fabricators, Inc. case study by Chase, Jacobs, & Aquilano, p. 44, answer the discussion questions shown in Figure 2, and define the role of Operations Management at Custom Fabricators, Inc.
Over the past few years, the increasing dynamism and competition in the business operating environment has led to a lot of changes in how the companies conduct themselves with respect to its customers. Customers being the focal point of revenue; manufacturers are increasingly taking interest in being focused on customer satisfaction by delivering the products and services on time.
Manufacturing businesses and business leaders need to increase their focus on key success factors such as: innovation, productivity improvement, investment in people & skills, and funding. Innovation is not just about retention and development, or the latest technology. It’s also about practical and efficient problem solving and business transformation. In the manufacturing industry, this can be achieved by: refining or exploring new supply and distribution channels, establishing new business offerings, developing leaner organizational arrangements, improving processes, providing a better customer experience, and accessing green, clean technology – high on the agenda for environmentally conscious customers (Performance, 2011)
Each company has a specific set of operational procedures for how their office or location runs; these can include...
also be fixed with effort from the management, with potential to turn undercapitalized resources and
A service firm performance is usually measured in terms of quality. Nevertheless, these performance measurements can also be measured in terms of time, flexibility and cost, and they can also be used by a manufacturing company. In order to analyze the measures, I will divide them to the three main parts of operations, input – process – output:
Service management is refers to the chain management system which established the relationship between the organization and consumer. It is integrated into supply chain management system when the actual sales and customer intersect. The aim of service management system is to provide the best services to the customer through their performance. The high performance of service management can ensure the optimum services to their customer in a complex manner than the typical supply chain. Most of the time, the organization requires larger inventories and strong integration with different system and innovation. They have to be prepared with advanced information and high performance to accommodate inconsistent and uncertain demand. Moreover, Service Management must be coordinated across numerous services with large number of parts and different level of the supply chain.
At present, every organization believes that operations management plays a pivotal role in establishing and maintaining global leadership, and is a part of the overall organizational strategy. The strategic part that operations management plays in hierarchical execution can be seen as more companies are moving towards dealing with their operations from a value chain viewpoint. There are many reasons that support, operations management an important element for the success of the business. It encompasses manufacturing and services, and its essential in adequately and effectively dealing with the productivity as every company ought to have high productivity which can prompt economic growth and development and help the company’s work force in getting high wages, as well as lead to a rise in organization's profit. Operations management is likewise imperative as it plays a major role in any company’s
When organization always provide high-quality products and good services, customer will create their satisfaction and increased customer loyalty.