Managing Conflict Through Communication

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Not every person is going to get along on a daily basis, and in a confined space. There’s going to be conflicts in every environment especially in the workplace where most people spend the greater part of the day. Conflict is hard to define because every situation is different, it could be either tangible or intangible in the case of feelings. Conflict resolution is a task not easily handled, and it can be really disparaging if not properly taken care of when it is identified.
Workplace conflict can be caused by various factors, and can cause a great deal of stress for all those involved. We as human beings have different beliefs, and share different opinions on ideas. We also work and communicate differently, and in the different environments work, community and home that leaves room for disagreements. Conflict is often thought of as negativity, but it can enlighten the environment once resolved in the correct manner. Something as simple as difference in personalities can cause a major conflict in the workplace.
Culture is one of the most common conflict situations in the workplace and can be caused by different cultures and assumptions of each employee, that can amount to well over one-hundred different cultures in any one workplace in a metropolitan area of any big city in the United States. People from different cultures often have different mindsets from those that are of cultures different from theirs. Each culture may even have a sub-culture, this further dilutes the conflict. Some people value work more than others and some are more motivated than others and this causes conflict on the job.
Work Related Conflict
Gelfand, Keller, & de Dreu (2012) asked the question “why do some organizations de...

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To avoid this type of disruption I feel certain that this conflict will be resolved once the organizational leadership team as a whole implements a solid set of principles and values that are used to provide consistency in how decisions are made, and how people can actively contribute to the success of the division while partnering and collaborating with other areas of the business.

Abigail, R. A., & Cahn, D. D. (2011). Managing conflict through communication. 4th Ed. Boston: Allyn and Bacon.
Gelfand, M. J., Leslie, L. M., Keller, K., & de Dreu, C. (2012). Conflict cultures in organizations: How leaders shape conflict cultures and their organizational-level consequences. Journal of Applied Psychology, 97(6), 1131-1147. doi:10.1037/a0029993
Wilmot, W., & Hocker, J. (2011). Interpersonal conflict. 8th Ed. New York: McGraw-Hill.
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