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Communication and conflict management
Communication and conflict management
Communication and conflict management
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Managing Conflict
What is conflict?
Conflict is a natural disagreement resulting from individuals or groups that differ in attitudes, beliefs, values or needs. It can also originate from past rivalries and personality differences. Other causes of conflict include trying to negotiate before the timing is right or before needed information is available.
Causes of conflict.
1. Lack of communication.
There is a lack of communications. Failure to share ideas and feelings (between wife and husband for example) allows the other person to "fill in the gap." We "read in" what we think the other person will say or anticipate how the other person will respond. Then, we often suspect negative things which provokes anxiety, leading us to look for the worst. If this continues, trust becomes lower and we may become suspicious and defensive.
2. Value Conflict
There is a value conflict in which two people have different attitudes, beliefs and expectations. These differences may interfere in making decisions if we are inflexible and hold rigid, dogmatic beliefs about the "right way" to do things. Different values and beliefs predispose two people to choose different goals or different methods to achieve the same goals. And, since each goal requires an investment of time, effort and some sacrifice, we cannot pursue one goal without sacrificing the other to some extent.
3. Lac...
...to be achieved, years, decades, lifetimes, conflict is intended to fulfill this need. Ultimately, conflict theory is about the struggles, ideologies, representations, and power that the haves possess and the have-nots want to exert. These concepts come into play causing conflict between the groups which ends in social change.
Plato states that “‘the world of our sight is like the habitation in prison,’” (citation). To convey this message he describes a cave, which represents the physical, sensory world that possesses people who believe empirical knowledge to be true knowledge. Within the cave the people only see shadows, mere reflections of the truth, which represents the falsehood in their perception of genuine knowledge. The dreariness of the cave is meant to exemplify how an "unexamined life" can be a mental prison; a suppressed mindset that yields impaired intellect (Robinson 25). However, the outside of the cave represents the ideal, true world; an escape from the confinement of ignorance. The prisoners who escape the cave through philosophical curiosity ascend into reality in pursuit of wisdom and understanding. The discovery of Forms, perfect, eternal, and unchanging entities, will lead to the comprehension of factual knowledge and endless wisdom. Plato’s Theory of Forms also illustrated the crucial link between knowledge and goodness. The highest Form of all the Forms is the Form of the Good, which illuminates all of the other Forms. Plato believes that the Form of the Good “‘is seen only with an effort; and, when seen, is also inferred to be the universal author of all things beautiful and
People who have distinctive physical and cultural characteristics are a racial ethnic group. This refers to people who identify with a common national origin or cultural heritage. But remember that race refers to the physical characteristics with which we are born. Whereas ethnicity describes cultural characteristics that we learn.
the negative effects of being uneducated. If someone just puts forth all the time and hard work, education can result in great positive effects instead of negative effects like the ones shown in Animal
Conflict is something that arises in any workplace and that is particularly true when speaking about healthcare and the nursing field. Conflict by definition is competitive or opposing action of incompatibles and a mental struggle resulting from incompatible or opposing needs, drives, wishes, or external or internal demands. If these conflicts are managed correctly the results can be positive as opposed to negative.
Piaget’s developmental stages are ways of normal intellectual development. There are four different stages. The stages start at infant age and work all the way up to adulthood. The stages include things like judgment, thought, and knowledge of infants, children, teens, and adults. These four stages were names after Jean Piaget a developmental biologist and psychologist. Piaget recorded intellectual abilities and developments of infants, children, and teens. The four different stages of Piaget’s developmental stages are sensorimotor, preoperational, concrete operational, and formal operational. Sensorimotor is from birth up to twenty- four months of age. Preoperational which is toddlerhood includes from eighteen months old all the way to early childhood, seven years of age. Concrete operational is from the age of seven to twelve. Lastly formal operation is adolescence all the way through adulthood.
After many years of his career in child psychology Jean came up with four stages of mental development called a schema. Jean Piaget categories these stages by age but he has said ...
Conflict as defined by Merriam-Webster Online Dictionary is a competitive or opposing action of incompatibles: antagonistic state or action (as of divergent ideas, interest, or persons), Mental struggle resulting from incompatible or opposing needs, drives, wishes, or external or internal demands. Simply put conflict is the disagreement and disharmony that occurs in groups when differences are expressed regarding ideas, methods, and/ or members (Engleberg, Wynn, and Schuttler, 2003). Conflict among teams or groups develops in many ways. In developing an effective team, members will generally experience the five stages of evolution: Forming, Storming, Norming, Performing, and Adjourning. The storming and norming stages deal with the process of conflict (storming) and resolution (norming). During the storming stage, exact conflict has not yet been identified and therefore chaos, disorganization, and disputes are apparent. The Norming stage is where conflict is identified and dealt with and resolutio...
Many people enjoy working or participating in a group or team, but when a group of people work together chances are that conflicts will occur. Hazleton describes conflict as the discrepancy between what is the perceived reality and what is seen as ideal (2007). “We enter into conflicts reluctantly, cautiously, angrily, nervously, confidently- and emerge from them battered, exhausted, sad, satisfied, triumphant. And still many of us underestimate or overlook the merits of conflict- the opportunity conflict offers every time it occurs” (Schilling, nd.). Conflict does not have to lead to a hostile environment or to broken relationships. Conflict if resolved effectively can lead to a positive experience for everyone involved. First, there must be an understanding of the reasons why conflicts occur. The conflict must be approached with an open mind. Using specific strategies can lead to a successful resolution for all parties involved. The Thomas-Kilmann Conflict Mode Instrument states “there are five general approaches to dealing with conflict. The five approaches are avoidance, accommodation, competition, compromise, and collaboration. Conflict resolution is situational and no one approach provides the best or right approach for all circumstances” (Thomas, 2000).
Before understanding how to deal with conflict, one must understand what conflict is. Conflict can be defined as, “any situation in which incompatible goals, cognitions, or emotions within or between individuals or groups lead to opposition or antagonistic interaction” (Learning Team Toolkit, 2004, pp 242-243). Does the idea of conflict always have to carry a negative connotation? The growth and development of society would be a great deal slower if people never challenged each other’s ideas. The Learning Team Toolkit discusses three different views of conflict: traditiona...
Plato's Allegory of the Cave is a representation of the normal human behavior as well as the circumstances we presently encounter on a day-to-day basis. The Allegory of the Cave symbolically describes our circumstances as human beings in today’s world. Plato uses a number of key elements to depict the image of the human condition. Plato's images contain relatable ideas in regards to society that are related to my everyday life. By reading Plato I have personally begun to expand my though process and have learned not to rely solely on my senses. Plato’s Allegory of the Cave brings philosophy’s teachings to the forefront and makes it easy for us readers to understand what philosophy is trying to teach us.
“The influence of Piaget’s ideas in developmental psychology has been enormous. He changed how people viewed the child’s world and their methods of studying children. He was an inspiration to many who came after and took up his ideas. Piaget's ideas have generated a huge amount of research which has increased our understanding of cognitive development.” (McLeod 2009). Piaget purposed that we move through stages of cognitive development. He noticed that children showed different characteristics throughout their childhood development. The four stages of development are The Sensorimotor stage, The Preoperational Stage, The Concrete operational stage and The Formal operational stage.
According to McShane and Von Glinow, conflict is “a process in which one party perceives that his or her interests are being opposed or negatively affected by another party” (328). The Conflict Process Model begins with the different sources of conflict; these sources lead one or more parties to perceive that a conflict exists. These perceptions interact with emotions and manifest themselves in the behavior towards other parties. The arrows in the figure illustrate the series of conflict episodes that cycle into conflict escalation (McShane and Von Glinow 331-332).
In A Streetcar Named Desire, written by Tennessee Williams, each character is best represented by how they react with the other people in their home. One of the stronger relationships in the movie adaptation is between Stella and Stanley. They are in love toward the beginning of the movie but the relationship is toxic and it take a third party to point out that Stella is in an abusive relationship. After that there is more fighting and in the end Stella abandons Stanley. Williams characterizes Stella as a
Look up the word conflict in the dictionary and you will see several negative responses. Descriptions such as: to come into collision or disagreement; be at variance or in opposition; clash; to contend; do battle; controversy; quarrel; antagonism or opposition between interests or principles Random House (1975). With the negative reputation associated with this word, no wonder people tend to shy away when they start to enter into the area of conflict. D. Jordan (1996) suggests that there are two types of conflict: good, which is defined as cognitive conflict (C-type conflict) and, detrimental, defined as affective conflict (A-type conflict). The C-type conflict allows for creativity, to pull together a group of people with different opinions or ideas, to combine and brain storm all thoughts to develop the best solution for the problem. The A-type conflict is the negative form when you have animosity, hostility, un-resolveable differences, and egos to deal with. The list citing negative conflicts could go on forever. We will be investigating these types of conflicts, what managers can do to recognize conflict early, and what strategies they can use to resolve conflicts once they have advanced.