The US Treasury felt that Warren was the best person for the job, due to his past experience and deep ethical convictions when it comes to monetary investment (Kennon, 2009). (2) The top three core value for my organization is overall Excellence, Teamwork and Leadership. These values will give the organization an input on how to conduct ourselves in business, and it will also help us to create value for our clients and our organization for a great success. With excellence, we will deliver what we promise and at the same time add value that goes beyond what is expected, excellence is achieved through innovation, learning and agility. This also allows the company to determine if they are on the right path in fulfilling the goals of the business.
Case Study of Nortel Networks Vision Statement "Nortel Networks mission is being a company that's valued by its customers, shareholders, employees, and the communities in which our people live, work, and raise their families". Introduction Nortel's Core Values Our people are our strength: Nortel boasts the importance they place on their employees and the contributions they make to the organization. We create superior value for our customers: The company claims that their products are of the greatest quality and they offer them at competitive prices amongst their industry. We work to provide shareholder value: They realize the importance of the shareholders and thus are determined to give them the greatest "bang for their buck" possible when they issue securities. We share one vision - We are one team: They are firm believers in teamwork and uniting as a group in order to accomplish a common goal.
“Excellent customer service is the process by which your organization delivers its services or products in a way that allows the customer to access them in the most efficient, fair, cost effective, and humanly satisfying and pleasurable manner possible”, (Jack Speer, 2005). Customer service is anything which provides the customer with satisfaction before, during and after purchasing and using goods and services. Good customer service provides an ex... ... middle of paper ... ...stomer service is essential in any organization. Its importance has positive implications on the business. Having an excellent customer service will motivate the organization’s employees.
Equally important is that they genuinely want—and are able to—take ownership of challenges and find solutions. Employee engagement has an integral element based upon connect between the vision of an organization and the employees working there. Successful companies strive on their vision to create a healthy organizational culture, enabling them to continuously innovate and generate maximum efficiency from their employees. As said by noted speaker Simon Sinek, “Employees who have a strong attachment to their company vision, have much greater propensity to work harder and inclination towards the growth of the company”. For e.g.
Human resources is the most crucial aspect of an organizations success. By managing their human resources and motivating, training, improving and rewarding their employees companies can create a benchmark in the field of recruitment. Companies who are able to meet their corporate objectives are those who believe in innovation, launching new products on regular basis, believe in hiring and invest on talented and creative people. Their people are kept motivated by incentives and promotion based on meritocracy and they also keep their suppliers and labors happy. This essentially means the employees must be literally driven to feel motivated and become active performers that would result in a positive work environment and enhanced productively levels.
When building a successful organization, the focus is on the employee - and not just to make that employee good, but to make that employee great. Employees will be motivated by one another and by all levels of management with rewards and recognition for those who go above and beyond. The satisfaction and pride the employee will have can inspire other employees to not only succeed in their own personal goals, but of those of the organization. By establishing graded customer service goals combined with financial benchmarks, members of the company will have a true sense that the organization is working for their benefit. Combining all of these directives as the foundation of the managerial plan, one can truly understand why great performance will be delivered.
Human resource management is the management of human resources, quite naturally. It is designed to maximize employee performance in service of an employer's strategic objectives. CEO Kip Tindell thought big when he pondered upon such valuable asset in creating an employee first culture for a positive workplace. This type of thinking and planning for others come from being passionate about meeting the needs of others. And this also comes through a purposeful leadership and inspired journey.
All businesses aim to maintain a positive reputation and image towards customers in order to become more profitable. Image and reputation compliment each other to essentially build the company into what it has become today. Image is essentially what the company/organization is viewed as from the perspective of individuals. The company always aims to have a specific image about itself in a positive way towards customers. In order for a company/organization to prevent itself from something like an image crisis, which is when the views of individuals about a company differs from the image that the company intends to portray, a company must build a
Motivation is important in any organization. Work motivation is a process that can initiate goal-directed performance which results from beliefs about what the employee feels makes him or her successful (Clark, 2003). Motivation can also influence employees’ decisions to choose to partake in a job task and continue until it is completed. It has the ability to drive individuals to behave in ways that can energize, direct, and sustain their work behavior (Levy, 2013). This is important to organizations because it can ensure the success of the company.