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The importance of conflict management
Conflict in team dynamics
The importance of conflict management
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In any environment where two or more people interact, conflict is unavoidable and is a normal part of everyday life. Learning how to deal with conflict is crucial. When conflict is mismanaged, it can cause destruction in an otherwise functional environment; on the other hand, when handled in a respectful, positive way, conflict provides an opportunity to strengthen the bond between the people involved.
Conflict arises when people disagree over their values, motivations, perceptions, ideas, or desires. Sometimes these differences may appear trivial, but when a conflict triggers strong feelings, a deep personal need is often at the core of the problem. These needs can be a need to feel safe and secure, or a need to feel respected and valued. To ensure that a safe working environment conflict resolution strategies, tools and techniques must be implemented. By learning these skills, you can keep your personal and professional relationships strong and growing.
Successful conflict resolution encourages individuals to work through certain issues; one issue, generational friction can still be a concern. With the newest generation, the Millennials, taking over the office, conflict resolution strategies needs to be revised and aligned to support some of the growing frustration due to misunderstanding of this new generation.
Background Information
This group born during 1980 and 2000 and known also as Generation Y, has never experienced a world without computer technology. Because of this, most Millennials don’t face much of a learning curve in regards to computer skills, software use, or social media application compared to their Generation X, Baby Boomer, and Traditionalist counter parts. The generalization of this generation ...
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...D. D. (2011). Managing conflict through communication. 4th Ed. Boston: Allyn and Bacon.
Bercovitch, J., & Jackson, R. (2009). Conflict resolution in the twenty-first century: Principles, methods, and approaches. Ann Arbor: University of Michigan Press
Cottle, S. (2006). Mediatized conflict: Developments in media and conflict studies. Maidenhead, Berkshire, England: Open University Press.
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Rainer, T. S., & Rainer, J. W. (2011). The millennials: Connecting to America's largest generation. Nashville, Tenn: B&H Pub. Group.
Wallensteen, P. (2007). Understanding conflict resolution: War, peace, and the global system. London [u.a.: SAGE.
Wilmot, W., & Hocker, J. (2011). Interpersonal conflict. 8th Ed. New York: McGraw-Hill.
Millennials aspire to influence and contribute to society like their parents of the “greatest generation” accomplished. A majority of Millennials are the children of the “greatest generation”. The children of the “greatest generation” fought the ideals of their parents to become politically and socially liberal in ideals that pertain to equality, feminism, race and sex. The “greatest generation” fought to be freethinking and as parents encouraged this same behavior in their
Initially, Ellin evaluates the differences between the recent and earlier generations. She states that “Millennials and Boomers have drastically opposing perspectives on work and life” (59). She clearly exemplifies two reasons why the two cohorts exist to live in different worlds. First, technology has placed an immense effect on Millennials, and because of this addition to everyday life, young people are accustomed to securing information quickly. Ellin acknowledges the low characteristics recognized by older
Conflict Resolution: Understand to Achieve. Whenever people unite to work as a team for anything more than a brief duration, some conflict is normal, and should be expected (Engleberg, Wynn & Schutter, 2003). Because of the inevitability of conflict, being able to recognize, address, and ultimately resolve it is vitally important, since unresolved conflict may have undesirable effects, including reduced morale, or increased turnover (De Janasz, Dowd & Schneider, 2001). Just as conflicts within team environments vary, so do methods for resolving them.
Pruitt, Dean G, and Sung Hee Kim. Social Conflict: Escalation, Stalemate, and Settlement. 3rd ed. 2004. New York: McGraw-Hill Higher Education, 2004.
The United States Department of Justice and all inferior law enforcement agencies that is umbrella under this hierarchy is not exempt from conflict. Conflict management derives from historical events that have altered the current perception of conflict management and proposes a resolution method for many areas within the justice system. The conflict model is a primary example of the easiest forms of theoretical approaches to conflict management. Additional examples would include that of the consensus perceptive, the pluralist perspective, conflict perspective and restorative justice theories. Although each provides a certain field within the justice system with a more comprehensive approach, not all are equally beneficial in all areas. It is inevitable that the association of conflict is derived from societal change and perception plus approaches are manipulated accordingly as situations evolve.
O’Rourke, J. & Collins, S. (2008). Managing Conflict and Workplace Relationships. New York: Cengage Learning.
The authors reasoned that the millennials are special in that they were wanted as children and “have absorbed the adult message that they dominate America’s agenda” (p. 60)” (37). She also states that “, In addition to the unique traits ascribed to millennials, there have been serveral key health, academic, and sociale concerns associated with his generation.” (38)
Abigail, R. A., & Cahn, D. D. (2011). Managing conflict through communication. 4th Ed. Boston: Allyn and Bacon.
Conerly (2004), further states two things attribute to the way conflict is managed. One is the importance of meeting your own goals and the other is the importance you attribute to relationships and wanting to get along with others.
Interpersonal conflict is very common with many relationships. It occurs when two people can not meet in the middle or agree on a discussion. Cooperation is key to maintaining a healthy debate. More frequently; when dealing with members of your own family, issues arise that include conflict and resolution. During this process our true conflict management style appears “out of thin air”. (Steve A. Beebe, 2008, p. 191).
Blaising, Craig A., Kenneth L. Gentry, and Robert B. Strimple. Three Views On the Millennial and Beyond. Counterpoints. Grand Rapids, MI: Zondervan, 1999.
Make conflict work. (2008, May 24). Winnipeg Free Press, G.1. Retrieved March 14, 2015, from ProQuest Central database. (Document ID: 1485216051).
Thomas, K. W. (1992). Conflict and conflict management: Reflections and update. . Journal Of Organizational Behavior, 13(3), 265-274.
Conflict is unavoidable and connected to a world where different ideas and opinions are challenged. Negative conflict occurs when voices are not expressed appropriately, discussions are not in control or different parties reject moving forward with a solution. There is difficulty resolving disagreements because there are multiple reactions to disputes. However, a positive conflict supports debates without a destructive outcome. They improve communication, introduce principles that are important to others, and reduce chaos. On the other hand, the approach that a person uses to address conflict dictates the outcome they receive. Methods for resolving conflict include avoiding the problem, smoothing out a situation, competing against the ideas
As the largest generation on the planet (Jenkins), the Millennials (otherwise known as generation Y) have faced plenty of scrutiny from the previous generations. A Millennial is the demographic group made up of anyone who was born between the years 1980 and 2000. This group of young people has proved to be a great contribution to society and also to the advancement of technology. They do things in their own ways and on their own terms, always approaching a problem in the most efficient way possible for everyone. Millennials have settled numerous issues in our society and they are expected to change our world exponentially. Millennials adapt to new technologies very quickly, however, while Millennials see themselves in generally positive terms such as ‘tech-savvy’ and ‘up to date’, many people from the older generations see them as ‘spoiled’ and ‘lazy’. The new technologies do make living everyday life easier and more functional, however, Millennials are not at all ‘lazy’ for taking advantage of them. Millennials use these new tools in incredibly innovative ways and they see the world in a completely different light.