ABSTRACT
The topic of this research is on “A study on the relationship between leadership style and organizational citizenship behavior of hotel employees’”. The purpose of this study is to identify the relationship between leadership style and organizational citizenship behavior of hotel employee”. This study involves hotels employeesat all levels. It is anticipated that a quantitative research method will be adopted. Malaysian Hotel Association (MAH) will be contacted for the list of hotel in Malaysia. Hotel will be randomly chosen and contacted for participation. Questionnaires will be distributed to employee about leadership styles and organizational citizenship behavior. Walk-in and face to face interview was done randomly in order to
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Organ’s definition of Organizational Citizenships Behavior includes three critical aspects that are central to this construct. First, Organizational Citizenships Behaviors are thought of as discretionary behaviors, which are not part of the job description, and are performed by the employee as a result of personal choice. Second, Organizational Citizenships Behaviors go above and beyond that which is an enforceable requirement of the job description. Finally, Organizational Citizenships Behaviors contribute positively to overall organizational …show more content…
Work-oriented leaders focus on getting the necessary task, or series of tasks, at hand in order to achieve a goal. These leaders are typically less concerned with the idea of catering to employees, and more concerned with finding a step-by-step solution required to meeting specific goals. They will often actively define the work and the roles required, put structures in place, and plan, organize, and monitor progress within the team (Manktelow, J.,
Servant leadership, as defined by Kretiner and Kinkicki (2015, p.486), is putting the needs of others, including employees, customers, and community ahead of one’s own needs. This management style requires selflessness and humility from management so the organization can focus on serving key stakeholders. There are ten characteristics of a servant-leader as identified in the text
Leaders are actively on targeting goals and objectives for the people who work for them. In management, many goals are established by staffs and carried out by the managers themselves. Leaders will act to develop in more creative ways solve the problems; keep on going and with new missions. Managers will continue to do whatever is necessary work to accomplish the tasks and usually to get the job done without taking on too much risk or moving forward. The leader's instinct is to take risks instead and to challenge that task holding back by people and think of new ideas within an organization. Leaders more concerned on relationship between staffs, they promote the good staff, help them to develop, and move forward. Managers assign people, focus on personnel issues; and focus on how the job task get done, how they solve it, and how are they finished. (Rashid A., A., 2007).
The leading work style feels motivated by pride and satisfaction in the tasks of the organization, while the style of relations motivated attempts to establish relationships and to extend additional support for the development of computer in the organization. There is no right or wrong style leadership. Each person has their own preferences for leadership. Motivation for Group executives are at their best when the group successfully as achieving a new sales record or above the main competitor. Relationship-oriented leaders are at their best when he takes greater customer satisfaction and a positive image of the company is established.
Leadership style is a behavioral model that leaders use it to interact with followers. Leadership is a combination of providing direction, making decision, motivating sub-workers and achieving goals (Fertman & Liden 1999). Furthermore, Chemers (2007) asserted that leadership is the executive of organizational intelligence in which leadership effectiveness is linked to organizational performance. In addition, Obiwuru et al (2011) stated that the leadership styles are predictor to leadership effectiveness whereby leadership style in an organization is one of the factors that play significant role in enhancing or retarding the interest and commitment of the individuals in the organization. In this paper, we will concentrate on three leadership
It is impossible to pinpoint precisely the time when interest in leadership styles emerged. However a set of experiments conducted by 3 social scientist in 1938 is a good time to begin. Kurt Lewin, Ronald Leppit, and Robert White used groups of children to study different approaches to exercising control. Their classic study identified three types of control: autocratic, democratic, and laissez faire. These three types of control came to be known as leadership styles.
Systematic research on leadership began in the early 1930s (House & Aditya, 1997). Researchers were interested in identifying leadership traits that might differentiate leaders from non-leaders. Despite of devoting so much effort to this area, only a few leader traits were found to be positively related to leadership effectiveness such as intelligence and Self-confidence.(Mann, 1959).After this leadership researchers turned their attention to leaders’ behavior. Two types of leadership behavior were identified in different studies (1) Initiating structure that includes task related behaviors such as organizing work, defining role responsibilities, and setting up work activities. (2) Consideration includes relationship oriented behaviors such as building trust, respect, and liking between leaders and followers. The University of Michigan group also identified two types of leadership behaviours. (1)Production orientation means that how much leader is concerned with achieving organizational goals and tasks and (2) employee orientation means that how much followers’ needs are important to leader (House & Aditya, 1997). (Song Heyi and Mao Na Guo Dan, 2007) inspect the relationship between the traits and the performance of the leader in different organizational cultures and found that in today’s dynamic world the negative traits are directly related to the performance, leaders play significant role in every organization. As the competition between the service oriented organizations is very high and continuous change is needed here and growth of these organizations where the only possibility to survive successfully is due to the effective and productive leadership. Leadership is process of social interaction where leaders try...
The idea of what’s morally right and wrong changes within each culture whether an organizational culture or between individuals. However, the best leaders are the ones who do what’s right and best for the organization. During this research paper I will attempt to define the term leadership style and its concept. Moreover, I will attempt to describe three leadership styles, the development and the process one would follow to modify their leadership style. When pertaining to myself, I never saw myself as a leader but I will attempt to describe my leadership style and the advantages and disadvantage I would have in a business environment.
The theory suggests that the nature and quality of the company’s leaders is an important factor of the performance and job satisfaction of their subordinates (Glisson 1989). The theory implies that managers while in control need to be capable of maintaining cooperation from his or her employees. In this type of leadership style, the employees would be encouraged to share opinions and ideas. Staff would feel engaged in decision-making and creativity would be rewarded. The leader would be flexible, open to communication, and respectful of new
...rson & Rowland 1973, p. 407). Leaders can be divided into two categories of relationship-oriented and task-oriented leaders and depending on the situation and setting, one of the two will be more suited for the specific environment. The task-oriented leaders are focused on result and the relationship-oriented leader is more effective in communicating and creating relations and long-term goals. The relationship-oriented leader is one that would potentially possess a higher level of EQ, due to the empathetic aspects. It is therefore argued that depending on the leadership style and the situation of the organisation and the setting that makes one leader more successful than another. This means that one leader may have attributes that will be more suited for a certain setting or organisation and will therefore work more effectively towards the goals (Hunt 1967, p. 302).
According to Pearce & Conger, (2002), the action that leads employees in achieving its objectives or goals is called leadership. It has been proven in several researches that leadership in an organization plays a significant role in employee’s productivity and performance (Yuki, 2001). Leaders are one of the people in an organization who can influence the behavior of the employees in several ways. They motivates employees, sets a clear vision for the team or for the management, builds morale and guide their employees through the course of their work (Smirch & Morgan, 1982).
...r whole effort into it and they give above and beyond because they want the result to be good for results matter. The leader generates work that meet commitment and generate results that surpass and go above and beyond the normal requirement (Lord & Maher, 1991).
Leadership can be defined as the way through which one individual has impacts and influences the attitudes and behavior of other people at a workplace. The tasks of leaders in corporations include organizational as well as departmental activities. Leaders are responsible fr coordination of these activities so as to reach the goals successfully by motivating and inspiring team members. (DUYGULU, Ethem and Ciraklar, Nurcan, 2008). Besides, leaders are supposed to resolve issues by avoiding conflicting situations related to work and strive to boost progress on achieving the overall objectives of a company. Moreover, great leaders provide the required knowledge,
Organization citizenship behavior has been emerging as an interesting topic for any organization these days. Katz and Kahn (1996) were the first people to identify this kind of autonomous behavior in workplace. The term Organizational Citizenship Behavior (OCB’s) was first coined by Dennis Organ and his colleagues (Cf. Bateman & Organ, 1983; Smith Organ, & Near, 1983). Organ (1988: 4) defined Organizational citizenship behaviors as “individual behavior that is discretionary, not directly or explicitly recognized by the formal reward system, and that in the aggregate promotes the effective functioning of the organization. By discretionary, we mean that the behavior is not an enforceable requirement of the role or the job description, that is, the clearly specifiable terms of the person’s employment contract with the organization; the behavior is rather a matter of personal choice, such that its omission is not generally understood as punishable.” Organizational citizenship behavior occurs when the individuals in organization implicitly go beyond the formal boundary of work required to do by him/her. Organization citizenship behavior can also be said to be the choice of individual to work beyond any limitation or expectations of their employers for the overall betterment of the organization. This is completely voluntary action and the employee’s work beyond the expectation of their organization. Organization citizenship behavior is gaining much attention in today’s organizations as it has several positive implications on the organizations. Organization citizenship behavior makes the employee more committed to the organization willingly and helps in promoting overall health of the organization. The employee...
”Leadership involves the exhibition of style or behavior by managers or supervisors while dealing with subordinates; leadership is a critical determinant of the employees ' actions toward the achievement of the organizational goals” (Saeed, Almas, Anis-ul-Haq, & Niazi, 2014). Leadership is a strength that initiates, inspires, and guides the cooperation and attitudes of others on the way to set vision. Leadership is influential and involves several styles of approaches that involve trust, accomplishment and focus to reach a projected result. Using and implementing the ideas of others motivates new thinking and gains the confidence to build the trust and encourage everyone to work to the same goals (Northouse,
The Hospitality and Tourism industry is one of the largest and fastest growing industries across the world and there is an ongoing need for quality, skillful and motivated leaders to lead the industry to success. The purpose of this study is to examine and relate the significance of the research to access the main area and focus of the topic to find the qualities and traits of successful leadership in the tourism sector. Managers and leaders have slight differences in how to manage daily operations of workers, however their work load falls in the same category. This chapter speaks about what leaders are capable of accomplishing by leading, pulling, and pushing others. It also elaborates on the literature relating to the purpose of the study, as well as an overview of key subtopics that will enable individuals to understand leaders.