L'Oreal's Plenitude Line Promotion

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Originally, L’Oréal creates innovative products that combine quality, effectiveness and safety in every branch of cosmetics: hair-care, coloring, skin-care, make-up and perfume. In France the Group presented sales of 53.4 billion French Franks, over 2,000 different products, with 500 brand names. It operates in over 150 countries.
Plenitude line consisted of 14 different daily and treatment moisturizers and cleansers was promoted in the United States of America (the USA) since 1988. 7 years later the sales of 63.4 million USD were achieved showing loss of 12.5 million USD.
In France L’Oreal was the leading brand on the Beauty and Skin Care market, whereas in the USA in terms of a dollar share:
1) on the moisturizers' market it maintained the second position among other competitors from 1991 to 1993, and then decreased it to the third one (following after Olay of Procter & Gamble and Ponds),
2) on cleansers' market during 1991-1995 years it occupied the last position after all main rivals. (Detailed figures are contained in Appendix 1).
2. Similarities and Differencies in the Strategy Pursued by Plenitude Brand of L'Oreal in France and the United States of America

2.1. Common Charectiristics of the French and the US Strategies of Plenitude

Entering a new market is always a big challenge. And a company should pay attention to how its market strategy can be perceived by the customers and influence their awareness and loyalty to the products.
Inspite of the fact that Plenitude brand products were promoted in two different countries – France and the USA – some similar for both of them features of L'Oreal strategy could be mentioned.
At first, a creation of hi-tech in the Beauty sphere products is of paramaunt importance for L'Orea...

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... in the US is not the same. The majority of the American women can't associate Plenitude with the well-know L’Oreal Beauty lines. Without this strong connection in customers' minds it becomes difficult for them to evaluate the quality of Plenitude products and accept a high price level.
4) customers' perception of Plenitude line.
Compared to France in the USA the line is believed as being suitable and effective only for old-aged women.
5) assistance at the point of sale.
Being well-educated in the Beauty and Health Care sphere the French women don't need to be supervised during the process of a cream purchase while the American women need to be assisted at the point of sale in oder to make a right choice.
6) competitors.
L'Oreal main competitors in the Beauty industry in France are Nivea and Henkel, in the USA – Procter & Gamble with its line Oil of Olay and Ponds.

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