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We are a business-centered society. In today's competitive world, business professionals are increasingly aware of the value of managing relationships and communicating effectively, both within the workgroup and with their customers. Information technology has become an important part of most businesses. Information technology is a system used to control, manage, process and create information though technology and computers. In a survey written more than twelve years ago, John Browning wrote: "Information technology is no longer a business resource; it is the business environment".1 Presently, ongoing advances in information technology, along with increasing global competition, are adding complexity to the business organizational environment.
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He goes on to say, “these assets may include databases, documents, policies, procedures, and previously un-captured expertise and experience in individual workers" (Koenig, 2012, para 4). According to Quast (2012), managing knowledge is important to the success of a company through enhancing decision-making abilities, transforms the organization into a learning organization, and stimulates innovation through cultural changes. Knowledge management is used in many organizations worldwide. As an example, LaFarge Company used knowledge management to transform a cement and materials company to a company that used learning methods to enhance the company (Perrin, 2014). Companies and areas of business that rely heavily on information are served well with management knowledge techniques.
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