Sharp has utilized a good system to direct motivation and engagement of the employees to follow the company’s mission, goals and values. There are several key aspects to their success; however the six pillars of excellence outline the company’s strategic planning, organizational goals, priority setting, management performance/evaluation and agenda while supporting quality, service and people thru open communication channels (Bradley, Burns & Weiner, 2011). The utilization of two way communications from the top to bottom and bottom to top ensures employees are engaged and feel valued. Employees are reluctant to share information out of fear from leaders, therefore, decisions are based on assumptions or inaccurate feedback, but when leaders …show more content…
Straightforward and bereft of standard health management motivation requires coordination of motivation, decision making, coordination, control that aligns with the principles and goals of the organization (Spaulding, Gamm & Griffith, 2010). Therefore the organization must dedicate financial support, change management and shared power to have a long lasting impact. The term horses for courses is a simple quality tool that will achieve quick results, but long lasting require re-engineering and acquisition of new concepts that could be expensive and disruptive to normal operations for almost a year to deliver proven benefits (Coulson-Thomas, 2013). In addition, some companies have to hire outside help to drive the change. This utilization of specialist or external support may limit the use when organizations have fallen behind and therefore have to cut cost or speed up response that would change the long range success into a quick gain that would not provide sustained value (Coulson-Thomas, 2013). Also, the company must maintain profitability during transformation, while not losing sight of their long term goals. Therefore, the inputs (capital, labor & finance) have to be translated into the outputs (good service & profits) while ensuring employees, leaders and stakeholders receive recognition for their dedication for service excellence (Aras & Crowther, 2010). One way to impact change without high financial cost is for the leader to impact employee’s motivation and commitment to the organization via non-financial rewards for recognition. When employees lose motivation the turn-over rate increases thus leaving the organization with a loss of expertise, know-how, breaks in employee hierarchy, decreased trust and decreased performance but transformational and servant leadership has demonstrated
In an evolving culture of dedication and communication, employees know desire up-to-date and precise information. Efficient communication enables employees to adapt because they have the needed information available (Smith & Milligan, 2015). This strategy will be more effectual because companies that can align individual and corporate goals will experience more prosperity. To achieve this aim, Jeffers needs to commit to becoming an exceptional communicator, otherwise leading effectively is unfeasible and he will continue to experience organizational culture
The organization is creating an effective system that would enhance employees’ growth and help them meet the needs of the workforce. To achieve better healthcare, the organization is developing innovative ways of recruiting skilled personnel. In a bid to build value for its employees, Banner Health System is presenting them with opportunities that build their expertise. Employees have an opportunity to transfer between different Banner facilities and still manage to retain their seniority and benefits. The organization is leveraging employee skills and creativity via the President’s Grant Program. The program offers funding to employees who have innovative ideas that are beneficial to the heath system. The focus of the program includes improving teamwork, leadership development, continuous, learning as well as innovation in all locations. As the organization grows, it looks forward to offer employees discounts on health coverage and other insurance
The book gives an insight into leadership to boost the understanding of managers regarding open communication and feedback. The elements explained concerning these processes include: the impact that provider’s and recipient’s characteristics have on the open communication process and the expected outcomes of negative feedback and their effects on leadership (Atwater & Waldman, 2012, pp. 2-9). The book also explains when it is appropriate for managers to engage in open organizational level communication and how to deal with negative feedback from their followers. The book provides communication guidelines to assist managers and other practitioners in boosting their leadership skills (Atwater & Waldman, 2012, pp. 13-45).
Lashinger et al highlights the need for communication within leadership as effective communication is essential to influence change and motivate others. Emphasising the need for communicating effectively towards all staff members, whilst undergoing change to ensure all staff feel supported and understand the process, allowing implementation to be more successful.
Many organizations have developed written statements known as Mission and vision statements, which support employee performance and motivation strengthening the organizations culture and helping reach goals. Some organizations promote high performance restructuring by dedicating the introduction of a team approach to work structuring, and high skill variety and feedback on performance, which results in job characteristics and improved satisfaction. Organizations nowadays are forced to pay extra attention to their employees’ needs and customers’ needs by means of employee recognition, goal alignment and work force engagement. For teams to be engaged and effective, members must feel appreciated, and believe in their leaders (Dixion & Hart, 2010). Organizational culture obtained with Path-goal theory is equivalently important because appropriate culture is required to sustain or facilitate established high performance efforts. With high employee performance and goal alignment organizations use management by objective (MBO) an integrative approach for management that supports the attainment of customer satisfaction through wide variety of tools and procedures that the end result will be higher quality of goods and services achieving business excellence (Evans J
“Without change there is no innovation, creativity, or incentive for improvement. Those who initiate change will have a better opportunity to manage the change that is inevitable.” William Pollard’s, a 20th century physicist, words show us the power of being proactive, and igniting change to strengthen a company’s productive climate (Sellers, Boone, Harper, 2011). Acme Airlines flight attendants lacked incentive to improve the quality of their work, as a result of distrustful management and overall frustration within the company. Acme took successful steps to rebuild their FA program into a more relationship oriented work environment. Through an understanding of effective leadership, we will use the
Like Klinger, Hitchcock agreed that in a managerial role is essential and performs a vital function, leadership must come first to make managing more effective. If management is efficiency in climbing the ladder, then it is leadership that determines whether the ladder is leaning against the right wall. To help individuals, teams and organizations to navigate the permanent white-water environment safely, Hitchcock (2013) suggested that there are three constants that provide stability in times of great uncertainty such as a change, a choice, and principles. This work considers each of these three constants, focusing mainly on the principles that underpin transformational and effective leadership in healthcare settings. (Hitchcock, Klinger, 2012)
In today’s ever changing world people must adapt to change. If an organization wants to be successful or remain successful they must embrace change. This book helps us identify why people succeed and or fail at large scale change. A lot of companies have a problem with integrating change, The Heart of Change, outlines ways a company can integrate change. The text book Ivanceich’s Organizational Behavior and Kotter and Cohen’s The Heart of Change outlines how change can be a good thing within an organization. The Heart of Change introduces its readers to eight steps the authors feel are important in introducing a large scale organizational change. Today’s organizations have to deal with leadership change, change in the economy,
Managing Change: Who Moved my Cheese? Darrin Ruble National University Managing Change: Who Moved my Cheese? Rashid-Al-Abri (2007) claims that change in the healthcare industry has been a dramatic phenomenon that requires the personnel to accept changes or they will be surpassed by them. Therefore, there is the need to follow the steps of change: evaluation, planning, implementation, and management. The characters are different, but the individual control that these characters display plays a fundamental role in the acceptance and the administration of change.
To become a truly effective leader, one must encapsulate the various behaviors related to the aforementioned course learnings in his/her persona and demonstrate such behaviors daily. This course has allowed me to identify four behaviors that all leaders must portray to be effective. The first of which is that a leader must be inspirational. To do so, a leader must set the appropriate vision and direction for the organization and provide a path to achieving defined goals. Additionally, a leader must induce the proper levels of motivation so that each employee has sufficient incentive to work towards the organization’s goals. As discussed in the class, motivation can be accomplished by factors such as rewarding hard work and providing the correct opportunities to employees. While these are motivating in that employees desire to be fairly compensated and to be doing work they deem valuable, inspiration comes more from organizational culture. A leader will be inspirational by setting a tone that appreciates each employee’s contribution, no matter how small in scale it is. Further, employees are inspired when they work collaboratively in a group setting and can capitalize on individual strengths to drive organizational goals.
According to McConell (2012), the difference in a leader and a follower determines the success of a person regarding leadership. This chapter helps explain the content of qualities and proficiency for healthcare managers to be effective. Once again, effective management skills or certain qualifications enhance a healthcare organization environment. Healthcare managers and supervisors must have the capacity to handle challenges while the organization objectives and regulations may change over a period of time. Effective healthcare management governs the success of a healthcare organization. There are many different skill sets and leadership styles to be effective as a manager. People are interested in knowing what strategies are effective in healthcare management.
These enhancement strategies are typically designed to improve organizational processes and make healthcare more efficient (Ginter et al., 2013). In addition, enhancement strategies may also “direct towards innovative management processes, speeding up the delivery of products of services”(Ginter et al., 2013). One such enhancement strategy is to maintain a health patient-provider relationship through professionalism. Professionalism is defined as “the ability to align personal and organizational conduct with ethical and professional standards that include a responsibility to the patient and community, and a commitment to lifelong learning and improvement” (Garman, Evans, Krause, & Anfossi, 2006). Given that there is a constant change in the working environment, especially due to rising consumerism and competition, it is important for the healthcare leaders to maintain an awareness of current practices (Garman et al., 2006). Also, maintain healthy relations with their fellow colleagues and participate in professional associations such as the American Health Care Association (AMCA) to stay proactive in their organizations (Garman et al., 2006). Additionally, both the delivering and receiving of constructive feedback is another hallmark of professionalism (Garman et al., 2006). This is a great strategy that could help our organization in educating their leaders, which can further bring
The transformation of a company requires hundreds, sometimes thousands of employees to adopt a new view of its future, a future they must regard as essential. Change management involves managing the process of achieving this future state. Change can be viewed from two vantage points, that of the people making the changes and that of the people experiencing the changes. In the top-down, or strategic viewpoint associated with management, the focus is on technical issues such as the investment required, the processes for implementing the change, how soon the change can be realized, and the outcome. In the bottom-up viewpoint of the employee, the focus is on what the change means to the ...
It is important for senior leaders in an organization to be engaged themselves and to have the ability to encourage engagement amongst the rest of the organization. One of the ways that senior leaders can promote employee engagement is through aligning organizational culture with work systems to attain company objectives. Communication channels that are open between senior management and employees will enable all levels of employees to understand company goals and strategies. This knowledge is a resource provided to the employees, which they will use to increase their own efficacy in their roles. Effective communication will help to create a positive working environment where there are clear expectations of each
Communication is a very important aspect in leadership. It involves the ability of managers and other leaders in an organization to engage employees through effective listening and understanding of any issues that may be making it difficult for them to realize their full potential. The need for good communication capabilities in the workplace is to make sure that leaders give employees enough time to air their opinions before any binding directions are made. It is always necessary for leaders to remain mindful of the manner in wh...