Jurisdiction of consumer protection

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This assignment will deal with jurisdiction of consumer protection in the European Union. For the simplicity, the assignment will be divided in few paragraphs that will explain what consumer protection is, what is consumer protection in the European Union, which jurisdiction rules and governs consumer protection issues in EU and national laws of the two Member States, for the comparison – Republic of Croatia and United Kingdom.


Consumer is a person who purchases goods and services. Nowadays economical society is dealing with all kinds of social interactions, issues and relations, there are many laws and organizations that are governing consumer protection, which are established in order to ensure rights of consumers in fair-trade and obtaining correct information for them. Main goal of these organizations and law is to prevent any kind of fraud of unlawful acts regarding consumers. One of the fundamental values of the European Union is promoting consumer’s rights. Entering into membership of the European Union automatically ensures laws of protection for consumers. The body dealing with consumer protection in European Parliament is called Internal Market and Consumer Protection Committee.

Internal Market and Consumer Protection Committee

In the European Union, legislation guarantees that every citizen of EU has right to be treated fairly at buying or paying. It is specifically mentioned in the Charter of Fundamental Rights, Article 38 – Consumer protection, which states that “Union policies shall ensure a high level of consumer protection.”

European legislation guarantees fair treatment, products that are of acceptable standards and right of repay if products are not right. As mentioned, Internal Mar...

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...e European Union, retrieved from:

Office of Fair Trading, retrieved from:

United Kingdom Consumer Rights, Trading Standards Institute, retrieved from:

Baretić, M. (2003a), Implementation of consumer law of the European Community in Croatian law, Pravo u gospodarstvu 42 (2003), retrieved from:

Charter of Fundamental Rights of the European Union, 2007, European Parliament Council Commission

Internal Market and Consumer Protection, European Parliament/Committees, retrieved from:

European Standards, Health and Consumers/Consumers, European Commission, retrieved from: