Patient satisfaction: The nurse’s role
Our one main purpose, as nurses, is most importantly patient care. Nurses know that the need of others is why they are brought onto this role. Although, there are times where patients are dissatisfied with their care. Whether, it is the lack of communication, an issue with the doctor, other staff, or the nurse? What could we do to satisfy patients in there time of need?
Patients are cared for by many healthcare personal, but the nurse is there when they are at their worst state. It could be when they are experiencing a bad day, when they have just been given bad news, or when the are filled with joy because the test came back negative and they are closer to getting out of the room, that was once filled
There are three significant characteristics related to nurses’ job satisfaction: intrapersonal relationships between nurses, the opportunity to provide quality patient care, and the organization of nursing work. (Houser et al. 2012) The following characteristics are pertinent to not only the nursing staff but also the patients under their care. The quality of care is the deciding factor if the patient will ever return to their institution again. The care the nurses provide needs to be exceptional. It needs to exceed or meet up to the needs of ones own expectation of care. Nurses who work together and help each other succeed in the time of a stressful situation, whether its on a day to day basis or if its long term, develop the greatest bonds with the best intrapersonal relationships. This could give the sense of acceptance and make the working environment not as stressful. Intrapersonal relationships are important in a working environment. They facilitate participation and discussions of concerns, improvements and praise amongst the nursing staff. Studies in the nursing literature have suggested relationships between formal shared governance structures and outcomes including work environment satisfaction, and financial implications. (Houser et al.
Often time, nurses has been viewed by patients, their family members and the medical team as basic emotional care givers, pill crushers or cart pullers and not as healthcare professionals who are more interesting in health promotion, disease prevention and better patient outcomes. They also often forget the emotional, physical, mental, and caring part that is involved with the profession. And to make matters worse, nurses are continued to be viewed as a threat by doctors more than ever before especially with the opening of Nurse Practitioners programs.
Although nurses do not wield the power of doctors in hospital settings, they are still able to effectively compensate for a doctor’s deficits in a variety of ways to assure patient recovery. Nurses meet a patient’s physical needs, which assures comfort and dignity Nurses explain and translate unfamiliar procedures and treatments to patients which makes the patient a partner in his own care and aids in patient compliance. Nurses communicate patient symptoms and concerns to physicians so treatment can be altered if necessary and most importantly, nurses provide emotional support to patients in distress.
[19]Press I. 2005. Patient Satisfaction: Understanding and Managing the Experience of Care, 2nd Edition. Chicago, IL: Health Administration Press.
A diverse range of elements affects patient experiences in relation to the quality of nursing care. However, nurses often have to reconcile systemic biases with their desire to provide nursing care that 's based on patient needs and preferences. Establishing autonomy over their own practice in order to improve patient experiences is considered optimal.
Nurses have a considerable amount of responsibility in any facility. They are responsible for administering medicines and treatments to there patient’s. While caring for there patients, nurses will make observations on patient’s health and then record there findings. As well as consulting with doctors and other healthcare professionals to plan proper individual patient care. They teach their patients how to manage their illnesses and explain to both the patient and the patients family how to continue treatment when returning home (Bureau of Labor Statistics, 2014-15). They also record p...
The role of a Registered Nurse cannot be neglected in the provision of quality and safe care to patients and adopt procedures adequate for the condition of the patients because they work at the front line level; moreover, they have direct dealing with patients and integration of personal and professional skills is necessary. Therefore, there are certain attributes that are necessary to be present in a Registered Nurse for accurately performing various tasks. These include; Workload management, leadership qualities, interpersonal skills, control of practice, professional development, effective communication skills and organi zational loyalty (Daly & Carnwell 2003, pp. 158-167). These attributes hold significance in terms of obtaining positive outcome for not only the Registered Nurse but also the organization and the patient. Workload should be managed in such a way that the care process is not affected. Registered Nurse should have leadership qualities to help, motivate and inspire other nurses. Similarly, a Registered nurse should also enable and promote learning opportunities for other nurses. A Registered Nurse has responsibilities towards the subordinates, patients and most importantly to the organization. Effective communication skills can allow Registered nurses to establish a trusting relationship with patients identifying their problems and needs. The code of ethics and principles of practice must be followed and the practice of the nurse should be in the line of the organization’s working principles. The responsibility should be met as accountability factors must be considered significant in healthcare setting (Cornenwett, et al, 2007, pp.122-131; Bradshaw et al 2012, pp.13-14). ...
In most aspects of life the saying “less is always more” may ring true; however when it comes to providing quality care to patients, less only creates problems which can lead to a decrease in patient’s quality of life as well as nurse’s satisfaction with their jobs. The massive shortage of nurses throughout the United States has gotten attention from some of the most prestigious schools, news media and political leaders. Nurses are being burnt out from their jobs, they are being overworked and overlooked. New nurses are not being properly trained, and old nurses are on their way to retirement. All the while the rate of patient admissions is on the rise. Nurses are reporting lower satisfaction in their job positions and hospital retention rates are at an all-time low, conversely this is affecting all patients’ quality of care. As stated in the article Addressing The Nurse Shortage To Improve The Quality Of Patient Care “According to an Institute of Medicine report, Nurses are the largest group of health care professionals providing direct patient care in hospitals, and the quality of care for hospital patients is strongly linked to the performance of nursing staff”.
To begin my personal statement, I grew up in the West African nation of The Gambia. I am the youngest of thirteen children and I was adopted by my uncle and his wife at age 2. My adoption was very different than the American way where all sorts of contractual documents had to be signed. Although the end results are the same, mine was done without signing any documents because my parents were just giving me up to my uncle and his wife to raise me. At age 5, my uncle enrolled me at Primary School without the consent of my biological parents for fearing that they would object because most parents in the Gambia do not think girls have the same rights to education as boys. I grew up without a television, running water or electricity. I did not know that I lacked
When dealing with masses of people on a daily basis, who need a nurse constantly, and who have complaints and needs, there will be major stress to deal with. Difficulties will come and go, but not always with ease. A nurse may deal with a lot of drama, procedure problems, and time limitations. Not all patients are kind, patient,
Those that held a higher level of education were a less satisfied with care received than those with the least amount of education. The expectations that patients already had about how their healthcare was going to procede was a determining factor in their level of satisfaction and the level of involvement in their own care was also a factor. Patients’ who developed a trusting, honest and respectful relationship with their nurse reported a higher level of satisfaction and expressed receiving quality nursing care when the nurse took time to listen. The final indicators for quality care, was the competence and knowledge of the nursing staff and the organization of the facility in regards to continuity of care. Patients expressed greater satisfaction when the staff worked together to care for them and the staff appeared skillful and knowlegable in their
In less stressful environment, nurses able to incorporate caring relationship, improve interactions between patient and a nurse, and develop understanding of the other person’s perspective (Nicely, K, Sloane, D., Aiden, L., 2012).
Nurses want to give complete and quality care, but are unable to, due to the constant needs of their workload and inadequate staffing. They have to prioritize their patients needs based on the most critical treatments first. Then whatever time is left, they fill in what treatments they can. Some reasons that nursing treatments are missed include: too few staff, time required for the nursing intervention, poor use of existing staff resources and ineffective delegation.” (Kalisch, 2006) Many nurses become emotionally stressed and unsatisfied with their jobs. (Halm et al., 2005; Kalisch,
The definition of a Nurse according to Webster’s dictionary (2015) is, “a person trained to care for the sick or infirm, especially in the hospital”. Nurses come in different degrees and experience. The most common nurses seen in nursing homes, hospitals, and medical offices are Certified Nurse Assistants, Registered Nurses, and a Nurse Anesthesias. In this field, nurses deal with every type of patient that comes through the hospital or office doors. These are the people patients talk to and see the most considering the doctor is either careless, occupied, or sleeping. Nurses can have several to little responsibilities depending on their personality and where they work. Either way, nurses have a big job: taking care of people’s loved ones.
When a nurse is providing patient care, he/she creates a safe environment for the patient and enables the choice to establish a relationship on a human to human interaction or on a transpersonal level. The patient will be acknowledged as a person with the wholeness of their soul despite their illness or number on the bed. The ten carative factors in this theory are used as an education tool for nurses around the world and should be applied to the different care situations in practice. Nurses use the factors to promote growth in themselves and within the patient. A nurse should respect the patient’s decisions and take the time to fully be present in the moments with the patient. A lot of nurses complain about the time limitations they have and do not provide the necessary amount of time to listen and gather the patient’s perspective of the situation. Another way this theory can be applied to practice is by recognizing the caring moment between you and the patient. This will determine how the relationship will
Introduction The introduction paragraph gives information on communication and the impact that it has on patient-nurse relationships. It gives the reader an understanding of what is involved in true communication and how it is a fundamental part of nursing and the skills all nurses need. It leads those interested in delivering quality nursing to read on. Showing us the significance that communication makes in the perception of the quality of care that patient perceives they received based not on the care it’s self but on the patient-nurse communication.. Purpose/Problem/Hypothesis