When a company treats customer, vendors and each other with fairness it can only increase profit to any business. Servant leadership offers to establish vision, standard procedure, cultivating customers, and continuous growth (Coetzer, Bussin, & Geldenhuy, 2017, p.1). The employees are performing at a high level because they are a part of the decision-making process, they are producing a quality product and building relationship with the vendor, customers, and each other. There are some benefits from this style of Servant leadership can be implemented in profit and bottom-line organization. For the success of any company that implements servant leadership, they must first walk the walk they are presenting.
This essay will explain what is meant by excellent customer service, outline an excellent customer service structure and give ways in which it can be maintained. It will also state the impotence of customer service to a business or entity. Customer service is used to set the direction for the business. In any organization customers should be first priority. Excellent customer service promotes customer satisfaction, employee motivation and gives the business a competitive edge among other businesses.
The Customer Service Department of a Business Customer service, a department within a company, which tries to ensure that customers are happy, both with the goods or the service the business/company is providing, also the manner in which the manner they are served by employee's and the company approach towards them. All businesses need customers to buy their products and services. In order to do this company's and businesses must treat customers respectively so that'll encourage them to buy their products or service. As more and more companies compete for customers business, businesses must provide a high-quality product or service that is safe and reliable, does what it's suppose to, and offers good value for money, but during this they must ensure that a high standard of service is provided for the customer. If a poor customer service is provided it is likely that the customer will take their business elsewhere, this could be due to poor staff, or just general lack consideration for the customers needs.
To achieve customer satisfaction the firm needs to sustain quality service which will lead to increase in profits, improve the organizations image and save costs. All persons within the firm must be engaged in providing customer satisfaction, with management ensuring they provide a customer oriented environment which in turn ensures customer driven services. How a customer perceives service quality and the overall firm is influenced by the interaction with as well as the behaviour and personality of employees. Muniu (2015) states that many firms do major investments in order to improve customer loyalty while neglecting the importance of motivating employees to meet the goals of the firm. In today’s competitive market, motivating employees to offer quality service would result in customer loyalty through customer satisfaction and give the organization a competitive edge.
It is also helps to improve organization’s resources for customer satisfaction. They follow lots of procedure to maintain the quality of a certain product. group members often work on designing which creates workflows to ensure that proper work is done. This planning eventually helps to split the work between right person. Every organization must be loyal to its customers by ensuring the quality of product and building a loyal relationship with customers.
Marketing is about value creation of the product or service, the more you add value, the more you will get competitive advantage in the competitions in the market. The purpose of marketing is to build and develop strong relationship with the customer in a specific customer segment. In today’s world of business marketing’s role is to provide differentiations of the products and services and capture a strong customers’ focus and build loyalty for long term business commitments. Understanding the core marketplace, identification of needs, want and demand of the customers and coordination of these tasks is the aim of marketing to satisfy the customers. Marketing can easily figure out the satisfaction criteria of the customers, market offerings and value of which customers are keen on.
The key point in the service-profit chain is that in case if employees of the company are satisfied with job and company at whole, then this will bring to employee loyalty, retention; that in turn will result in customer satisfaction. Customer satisfaction will bring to increase in sales since customer retention and recommendations. This fact will obviously influence positively on overall financial performance of the Sears. Moreover, the importance
To prevent this from happening, the employees should communicate with each other either internally or externally and be friendly. People can communicate with each other in many ways e.g. internal or external meaning in or outside of the business, up, down and across the business hierarchy and formal or informal. Motivating the workforce can be a massive advantage for PEP because motivating by making them feel valued and part of a team means the employees the workforce can work better which means improved quality of product or service to customers and therefore improve results for PEP. All businesses need to make a profit or a surplus.
There are numerous employees working with this organization in different department which have numerous responsible tasks and the workers have a key to promote that business. Furthermore they are working for the goodwill of organisation . employees works in friendly enviroment which increases company productivity. Sometimes company faces problem regarding organisation but however the staff always handles the huddles of the
Customer satisfaction is the overriding factor for the successful operation. Sales of the supermarket can grow when it makes its customers satisfied with the goods or services by best policy to fit customers’ requirement. So, it can be told that customer satisfaction is followed by customer revisiting or repurchasing. They can also tell their acquaintances about products or services as good. Customer satisfaction and sales might be linked directly, companies have to check the factors periodically such as quality, schedule, layout, inventory and so on to lift customer satisfaction because even small factors that employees didn’t recognize can affect consumer satisfaction enormously.