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emotional intelligence case study
emotional intelligence case study
introduction about the emotional intelligence
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Emotional Intelligence Exploratory The Daniel Goleman’s presentation I watched was called “The Introduction to Emotional Intelligence”. I learned that emotional intelligence has 4 main domains including self awareness, self management. empathy, and summarizing it all. Self awareness is knowing what you feel and why you’ll feeling it. Self management is handling your distress emotional in an effective way. This way they don 't cripple you and get in the way of what you are doing. You can turn to them when you need to learn what you must, every emotion has a function. Empathy is knowing what others are feeling. The last one is putting all of that together and skill relationships. I think this applies to the field of Human Services in many …show more content…
Based on my results, for my weakness I am reasonably skilled when it comes to the core ability of identifying, perceiving and expressing emotions in myself and others. I still need an improvement in them areas. Overall my strength , skills in the area of emotional intelligence aid me in the process of reading others, understanding how they feel, and effectively identifying my own emotions. These skills form the basis of your ability to relate to the emotions of others as well as your ability to understand yourself. My weakness surprised me a little because I thought I was good at identifying emotions in myself and …show more content…
I selected this organization because it 's has a strengthen organization, that has a good foundation. It maintains facial solvency, increasing visibility, and promotes community services including global awareness. The organization also support research and scholarships. The SOHS will help me become a successful because they are educating stakeholders that utilizing technology, advocacy, and activism. The continuous education that is required in the human service field is Human Services-Board Certified Practitioners (HS-BCPs) must complete the established recertification requirements, every five years in order to maintain the credential. HS-BCPs must complete 60 clock hours of relevant continuing education during each five-year certification cycle. The continuous education is important because it pertains to the code of ethics. I think the word professionalism is the way you act in a professional setting. It could also mean the way you carry yourself at work. For a person to be professional, I think they should have good professionalism skills. To the human service professionalism is an individual who is driven to succeed in helping people and organizations perform at an optimal level. The human services professional must have an array of knowledge and a skillset that helps them understand people, both as individuals and within
Professionalism can be defined as the competence of skills and principles of an individual in a profession. A professional must be knowledgeable in their profession, committed to improvement of one’s knowledge and skills, service oriented, covenantal relationships to patients/patrons, creative, innovative, ethical, accountable and a leader. These competencies are essential for a professional to perform and excel in their profession.
For moreover, Daniel Goleman (2004) explained that emotional intelligence plays an integral role in defining character and determining both our individual and group densities. It involves the ability in monitoring one’s own and others emotion, to discriminate among them, and to use the information to guide one’s thinking and action. It means to embrace the power of emotion intelligently, it involves abilities that may be categorized, into five (5) domains: (1) self-awareness, (2) emotional maturity, (3) self-motivation, (4) emphatic understanding, and (5) quality communication.
What is emotional intelligence? Paul Hong author of “Emotional intelligence Goleman’s four competencies” says that emotional intelligence can be described as the ability to recognize and manage your own and others’ emotions, including the capacity to self motivate and handle interpersonal relationships.The novel Brave New World took out the main component in a human set up so there is no way to create a special bond with other humans.
When we hear someone use the word professionalism, usually it is used to describe one’s conduct on the job. So, what does it mean to be a professional?
Professionalism is defined as the accrued knowledge and behavior possessed by individuals in order to obtain successful goals and attributes for their organization, facility or work environment (McDonagh, 2008). Being professional while at work let others know that you are reliable, respectful, and competent at what you do. Professionalism in a medical office is very important, it means putting patient needs as top priority. Professionalism in a medical office is taking responsibility of your patients, committing to patient confidentiality, and having patient-centered care for the patients.
The ability to express and control our own emotions is vital for our survival in society and the work place but so is our ability to understand, interpret, and respond to the emotions of others. Salovey and Mayer proposed a model that identified four different factors of emotional intelligence (Cherry, 2015).
Emotional intelligence is the ability to gauge your emotions as well as the emotions of those around you, to make a distinction among those emotions, and then use that information to help guide your actions (Educated Business Articles , 2017). It also helps us consciously identify and conceive the ways in which we think, feel, and act when engaging with others, while giving us a better insight to ourselves (Educated Business Articles , 2017). Emotional Intelligence defines the ways in which we attain as well as retain information, setting priorities, in addition to regulating our daily actions. It is also suggested that as much as 80% of our success in life stems from our
(2013) separated emotional intelligence into four domains, self-awareness, self-management, social awareness, and relationship management (pp. 30, 38). These domains are then broken into two competencies. Self-awareness, the understanding of one 's emotions and being clear about one 's purpose, and self-management, the focused drive and emotional self-control, make up the personal competence (pp. 39, 45-46). While social awareness, or empathy and service, and relationship management, the handling of other people 's emotions, make up the social competence (pp. 39, 48, 51). These emotional intelligence competencies are not innate talents, but learned abilities, each of which contribute to making leaders more resonant and effective (p. 38). This is good news for me because I still have much to develop in regards to emotional
The scope of emotional intelligence includes the verbal and nonverbal appraisal and expression of emotion, the regulation of emotion in the self and others, and the utilization of emotional content in problem solving. (pp. 433)
The definition of emotional intelligence given by Salovey and Mayer (1990) focuses on the ability to understand one’s own and others’ emotions and also to manage one’s own emotions positively. On the other hand, Goleman’s definition (1995) covers more aspects, including 25 abilities and skills such as trustworthiness, communication and empathy. The former definition is more scientific and appropriate while the latter one is called the ‘corporate definition’ because its contents accommodate the interests of large corporations. However, the academic findings of the two professors are not widely known while Goleman’s edition is commonly accepted due to his best-seller book ‘Emotional Intelligence’ (Goleman 1995). The following essay will be mainly based on Goleman’s definition.
According to the peter Salovey and John D. Mayer (1990), “" they defined emotional intelligence as, "the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions"
Professionalism is defined as one's conduct at work. The quality of professionalism is not restricted to those in occupations with high level of education or high earnings. Any worker regardless of their level of education or occupation should demonstrate a high level of this trait (About.com, 2013). Acting professionally at workplace makes others think of you as reliable, respectful, and competent.
Firstly, self-awareness is referring to a person who have a clear cognizance of their personality, including thoughts, motivation, beliefs, weaknesses, strengths and emotions, further this skill allows people to make a better decision (Path way of happiness, 2016). Next, managing emotion, in other word, self-management: handling suffering emotional in an effectual way, moreover knowing how to lead yourself to positive emotions and not falling to negative thought. Furthermore, thirdly, empathy is a significant aspect of emotional intelligence. Following to the research from Cherniss (2000) discovered that most successful people in the workplace and social life having a capability to identify other’s emotions. Lastly, skill-relationship, which is all those three combined together and use it in efficiently way. As a matter of fact, by Goleman (2012), part of human’s brain supports social and emotional intelligence due to the neuroplasticity of the brain has a great influence on repeated experiences that influences to present and future decision. In addition, the executive function helps to manage emotion and helps one’s paying
An individual’s ability to control and express their emotions is just as important as his/her ability to respond, understand, and interpret the emotions of others. The ability to do both of these things is emotional intelligence, which, it has been argued, is just as important if not more important than IQ (Cassady & Eissa, 2011). Emotional intelligence refers to one’s ability to perceive emotions, control them, and evaluate them. While some psychologists argue that it is innate, others claim that it is possible to learn and strengthen it. Academically, it has been referred to as social intelligence sub-set. This involves an individual’s ability to monitor their emotions and feelings, as well as those of others, and to differentiate them in a manner that allows the individuals to integrate them in their actions and thoughts (Cassady & Eissa, 2011).
The manner in which we deal with different situations in life involves the use of emotions; our emotions influence every aspect of our life since we tend to respond through emotions. An emotion becomes significant in our interactions with others which makes it necessary to perceive and understand the emotions of others. Understanding one’s own emotions is important, because when we understand our emotions appropriately we understand others emotions. When we are able to comprehend our own emotions and channelize it appropriately, it would enable us to communicate positively with others (Paulo N. Lopez, Marc A Brackett, John B Nezleck, Astrid Shutz, Ina Sellin and Peter Salovey 2003). Emotional intelligence is one of the component, which is beneficial