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Implications of workforce diversity
Implications of workforce diversity
Effective communication for organization
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I originally planned on conducting this interview with the owner of the Subway that I work at; however, when I was unable to plan a time to interview her before this assignment’s due date, I decided that it would be just as beneficial to interview her daughter Amber, who is one of the managers. I plan on working with Disney in the future, but do not yet have the connections to interview someone that works with Disney directly. For this reason, I decided that it would be advantageous to interview a member of management at the Subway I work at since Subway has an emphasis on customer satisfaction in the same way that Disney does. I conducted this interview on Monday, February 2nd, at 4 PM at Subway.
In the first half of her interview, I asked her about communication in relation to the people she works with. One of the first interpersonal communication topics Amber emphasized was the matter of age in the workplace. In many workplaces, it is common for the hierarchy of authority to be directly correlative with the ages of the people working there; however, La Fontaine Subway does not match this usual model. The owner is in her forties, as is the other manager, and the employees range from high school students to middle aged workers. Even though Amber is only in college, she is a manager, and expressed in her interview that she felt her young age made her feel as if some of the other workers did not look up to her as they should. Even though I have been working with her since the location opened, it never occurred to me that she would consider this to be an issue. Upon further introspection, however, it is a valid point. It is difficult to receive respect from people around you in general, but to receive it from people who a...
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...le on my face and kindly explain to them that there is no such thing as an Italian sandwich, but that we do have Spicy Italian and Italian BMT subs as options. I will definitely have to maintain this philosophy when working with Disney. Vacations can be incredibly stressful, and I have seen more than a few families at Disney have meltdowns in front of the Cast Members that work there.
Ultimately, I learned a great deal from my interview with Amber. In communicating with coworkers, I learned about age, professionalism, indirect communication, social media, and communicating with people that have different goals. In communicating with customers, I learned about customer feedback, omission, the benefits of customer service, and control. Overall, I believe what I have learned from Amber in this interview will be of great benefit in my future endeavors with Disney.
The first interview I scheduled was with the Assistant Village Manager, Ms. Jablonski. We had a phone conversation that made it seem like she did not have time for the conversation. She had my questions ahead of time and was able to prepare. She mentioned that she was busy and only had twenty-five minutes to talk and said she would not have any other time to speak to me. I felt rushed and pressured to pick the most important questions from my list.
Dianne Hall and Pat Lewis were the two persons our group chose to interview. Dianne was chosen because she has been a significant part of Chesapeake Bank for the past 30 years and is now Senior Vice President. She is the only woman in Senior Management and has been a huge part of Chesapeake Bank’s success and growth. Pat was chosen because she is the head of the Human Resources Department at Chesapeake Bank. She is very knowledgeable of the processes used there and has been a substantial resource to the bank and its employees.
Elderly folks are eminently mature and have the finest instinct about what is right and wrong though It’s challenging to change someone’s point of view in a matter like this. When such injustice takes place, it de-motivates senior workers from their work. In an article over Ageists by Vincent J Roscigno, he states facts about different views on older Americans in general and in workplaces such as, “most of the population consists of biases and preconceptions, and the accused are unashamed in their views of older Americans. Those who believe that younger employees have much more value than senior employees are inserting a strong assumption based on their age. “Ageist attitudes and discrimination is what results in lower levels of overall organizational commitment to older workers, and a “push” out of a particular workplace.” Just because of an older employee’s depiction, such unfairness circulates in workplaces which cause false impressions of older
[Accessed: 20 Feb 2014]. Appendix Interview questions How long have you been a manager at this business for? Do you have a degree in management or a qualification in it? Have you received any managerial training in this job or a previous job? How long did it take you to become a manager?
Interviews are very popular among most individuals especially researchers and scholars as they attempt to obtain information and data from an interviewee. However, there are many factors that influence the interview and which determines its success or failure. Often, the interviewer takes charge of the situation, and they have the sole responsibility of asking the questions while the interviewee provides an explanation or an answer to the question asked. As a result, an interview can be defined as a consultation or a discussion in person through which information and data are exchanged regarding a particular phenomenon event with the intention of establishing the interviewee’s position. It is easy to tell the mood and success of the interview
As I sat down with Jordan Fisher, on April 30th, we looked out the window to a gloomy, rainy day. It was wet and nasty day, but Jordan agreed to sit down with me to discuss his position as an HR officer. Jordan started with the Federal Government, 30 years ago at the age of 20. Now 50 Jordan is looking forward to retiring with his wife, stating “I enjoy it here, I really do—but I can’t wait to retire.” While Jordan plans to work for one more year before retiring, the knowledge and experience that he has gained from the position will never leave him. Jordan has been a very successful H.R. official because he has integrity, used effective communication and proper documentation.
The employment interview has been the key element used for determining a candidates’ worthiness in filling an open position. Organizations rely on employment interviews as a way to predict the future job performance and work-related personality traits of interviewees. Over the years validity of the employment interview has been under scrutiny, so it is no wonder that is has been the topic of many research papers. The definition of the employment interview is “a personally interactive process of one or more people asking questions orally to another person and evaluating the answers for the purpose of determining the qualifications of that person in order to make employment decisions” (Levashina, Hartwell, Morgeson, and Campion 2013, p. 243).
Regina was the daughter of my life long best friend and he approved of the interview, however he was not present during the interview. The Interview took place on February 10 at about 5:00 pm it lasted approximately two hour with small breaks in between. The weather was cool and the sun had started to set as we started.
The interview was conducted March 23, 2016, late afternoon I contacted Mr. Malone via cell phone. I then stated my name and introduced the topic of the interview. Afterwards I informed Mr. Malone about the types of questions I was going to ask him and told him to speak freely and not to answer anything that makes him uncomfortable. All of the questions I asked were good but there was a few that
The only thing required to hold a decent job is a little responsibility. Any person who can communicate in English and perform physical activities should be able to
...s quite an interesting statement for me, because I never considered myself a bad listener. This interview process provided me quite a lot of insight into the field of Human Resources and has given me one more item to add to my bucket list…become a better listener.
For the first time in history, there are four generations of people working side by side in the workplace. Think about your place employment and the different people who work there. It is sometimes hard to get your point across to someone in a different age generation. This especially becomes a problem in the supervisor employee relationship. In order to effectively communicate with your peers, you have to understand the context in which they view the world. This problem is a real concern for managers. There has even been a Center for Generational Studies created.
I feel that the interview has given me a deeper understanding of the importance of communication in my future career, specifically rapport building. I’ve also gained an understanding of how to build an effective rapport with patients. Remembering things such as verbal encouragers and being sure to remain as close to eye-level as possible with my patients are really going to make all the difference in my future career.
They include: excellence in leadership, excellence in casting, guest satisfaction, financial results, and repeat business (Coverly, 2013). As it pertains to leadership excellence, Walt Disney is cognizant of the fact that communication is indeed the key driver and foundation for a collaborative culture within the company. Therefore, in this regard, the company encourages the cultivation of collaboration by essentially creating an enabling environment where ideas are spoken without fear of favoritism. Hence, Walt Disney promotes the use of positive language as part of its strategy of fostering leadership and collaboration. The use of positive language lays a basis for the realization of excellence in casting as one of the company’s policies. It is necessary to note that according to Coverly (2013), Walt Disney does not refer to its staff as employees; rather, the company classifies them as casts within the whole business arena. This concept, as Coverly (2013) continues to elaborate, emanates from the cognizance by the company that each employee has an intrinsic and unique role to pay within the company. As such, it is more natural to refer to them as casts, rather than the traditional “employee” notation. This strategy is very influential in generating and sustaining employee motivation which stems
If I talk with strangers, I will try to guess how old they are to behave in the right way with them. Many times I was wrong by guessing people ages, but as needed, I have to respect opponent people. For example, I was calling my old classmate as a young girl for a year until I knew her age. I deceived by her appearances and personality. She was short and acted like a teenager. Also, her face was too young to think that she was 2 years older than me. Hence, when she knew my reasons, she did not get mad at me. Moreover, if an employee wants to express her respect for me, she will call me as an older person. However, I cannot answer and communicate with her like she is younger than me. I have to react the same way she does to me because that is a rule in Vietnam culture. If I act like she is younger, she will see me as an impolite person. Respecting people no matter what how old you are