Interview With Chief Nursing Officer

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An interview was conducted with the Chief Nursing Officer (CNO) at an acute care facility. This discussion revolved around the following: her style of management, style of communication, decision-making skills, technical skills and delegating skills. Before sharing specific responses to each of these, the CNO wanted to clarify that because she was new to the organization and following someone who had been in this position for over 20 years, during the first year and transition phase, there were certain situations in which she was consciously adjusting her leadership style to fit the culture of the organization. She strongly felt over time the staff would adjust and become more familiar with her natural style of leadership and expectations. The qualities of an effective nurse leader are: integrity, honesty, trustworthy, courage (the ability to take risk when needed), initiative (the ability act on your own and others good ideas), effort and energy, optimism (the ability to see a problem and turn it into an opportunity), perseverance (the ability to not give up easily), a good balance between work and life balance, ability to handle stress with a healthy outlook, and self-awareness (understanding of what motivates others and yourself) (Maji, 2009).

Due to her being new to the organization in order to gain a better understanding of herself and the nursing directors each individual leader took the Meyers & Briggs test. The Myers & Briggs instrument sorts for preferences and does not measure trait, ability, or character (The Myers & Briggs Foundation, 2010). An external consultant was utilized to facilitate the discussion of the results and to assist in identifying future working strategies for the team. These findings helped...

... middle of paper ... Professional nursing practice models which enhance nurse decisional involvement are empirically associated with better outcomes (Moran, 2007).


Dunn, R. T. (2010). Dunn and Haimann's Healthcare Management. Chicago: Foundation of the American College of Healthcare Executives.

Maji, A. (2009, June 30). Yahoo Contributer Network. Retrieved February 25, 2011, from Mangement and Leadeship in Nursing:

Moran, J. A. (2007, November 6). Shared Retrieved February 27, 2011, from Direct Care Nurses' Perceptions of the Value of Usinga Shared Goverence Process to Select New Nurse Managers:

The Myers & Briggs Foundation. (2010). Retrieved February 25, 2011, from MBTI Basics:
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