Interpersonal skills are valuable in everyday life and in business. There is a wide difference between people in their mastery of interpersonal skills. However, the assumption is that each skill can be learned and developed by everyone if they make the necessary effort.
Go on the internet and do research on the following interpersonal skills: listening, assertiveness, negotiation, feedback, persuasion, interviewing, and coaching. For each skill prepare a report containing the following elements: a definition of the skill, an example of how the skill could be useful in business, and a web site that offers instruction on how to develop that skill.
Prepare a two page (double-spaced) report on your findings.
Listening is not same …show more content…
You ask the mechanic to call and let you know how much it will cost before doing the work. He doesn 't call and when you call him he tells you he has already done the work and your bill is 5000Mts or $100. So you need to stand out for your assertiveness.
Is not acceptable in a business, when one takes improper advantage of others, with assertive skills one can bring such situation to order make wrong right as in proving your stand.
Negotiation is a method by which people settle differences. It is a process by which compromise or agreement is reached while avoiding argument and dispute.
In any disagreement, individuals understandably aim to achieve the best possible outcome for their position (or perhaps an organization they represent). However, the principles of fairness, seeking mutual benefit and maintaining a relationship are the keys to a successful outcome.
However, general negotiation skills can be learned and applied in a wide range of activities. Negotiation skills can be of great benefit in resolving any differences that arise between you and others.
In business, intelligent negotiation brings or gives more opportunities and advantages to the business. If a business much succeed it has to improve its negotiation power and influence.
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The book Getting Past No by William Ury starts with an overview of negotiation and the reality of amateur negotiating which almost always end with the dreaded No. It also discusses the importance of negotiation and its impact in our daily lives. Truly, one cannot start and end the day with no negotiating taking place, from the kind of meal we partake to trying to haggle with the parents for a later sleeping time. As Ury states, negotiation is the process of back-and-forth
Lewicki et, al. 2011, identifies ten best practices for improving negotiation skills. The best practices include practical, action oriented solutions such as preparation, identifying negotiation structure, recognizing the best alternative to a negotiated agreement (BATNA) and learning negotiation paradoxes. They are also comprised of less tangible practices including being aware of intangibles and willing to walk away, as well as actively managing alliances, recognizing that fair and rationality are relative, the criticality of reputation and finally, continuing to learn (Lewicki et, al.
Negotiations styles are scholastically recognized as being broken down into two general categories and those are distributive bargaining styles and integrative negotiation styles. Distributive bargaining styles of negotiation are understood to be a competitive type of negotiation. “Distributive bargaining, also known as positional bargaining, negotiating zero-sum, competitive negotiation, or win-lose negotiation, is a type or style of negotiation in which the parties compete for the distribution of a fixed amount of value” (Business Blog Reviews, 2011). This type of negotiation skill or style approach might be best represented in professional areas such as the stock market where there is a fixed goal in mind or even in a garage sale negotiation where the owner would have a specific value of which he/she would not go below. In contrast, an integrative negotiation approach/style is that of cooperative bargaining, or win-win types ...
Interpersonal Skills enable you to work with others harmoniously and efficiently within a team, working well with other involves understanding and appreciating individual differences. The following points are important interpersonal skills to have;
Communication is vital in every aspect of negotiation. Each party must be open and honest during the negotiation process. Respect must be shown to one another. Once trust has been built between the parties involved, the negotiation process can run smoothly. Effective listening skills will offer answers to a negotiation issue. When you allow the other person to talk and you listen to their answers, you are significantly enhancing trust and keeping conflict
During this class I have learned a great deal about sharpening my negotiation skills and I think that this is an essential skill to have when working for any company or even if you are an entrepreneur. Knowing how to negotiate a favorable agreement or deal for your company can often be the difference between success and failure. People negotiate more than they really are aware of in their everyday life both in work and in home life. Many managers negotiate between their employees, vendors, customers, and even investors. It is a very industrious skill to have that can help you build your life and business in constructive ways.
Negotiation process can lead to a speedy and informal resolution of disputes. It also helps protect the confidentiality and avoid publicity of the parties involved. Parties may improve communication between them that will enhance or preserve relationship between parties and hence leads to a speedy resolution of disputes. Parties have high degree control of the negotiation process. If an agreement is reached, parties can craft out their own agreements. Resolutions can be tailored to the needs and underlying concerns of the parties and can address legal and non-legal issues as well as providing for remedies unavailable through adjudicative processes. Legal or other just methods can be used in crafting agreements.
Negotiation, as we’ve learned, is the process of communicating where parties can discuss problems and/or targets and attempt to solve them via dialogue in order to reach a resolution. While many individuals feel successful negotiations are due to a natural skill, the truth behind reaching a prime agreement is preparation. You need to know the issue, know yourself, and know your party. This type of preparation also includes knowing your needs and limits, understanding what the other party wants and anticipating their limits, asking the right questions, and being creative in your counteroffers.
Meaningful communication between two or more individuals rarely leads to 100% agreement between all parties involved. More commonly, there are disagreements on certain points. In a close relationship like a marriage, which is also a partnership; in a strong business relationship; or in a hostage situation, these disagreements must be worked out satisfactorily for both sides in order for the relationship to remain healthy and/or the outcome to be positive. When the parties must reach an agreement or a compromise, one of the best communication strategies is negotiation.
Interpersonal Skills involve immaculate personal presentation, outstanding communication skills, initiative in social interactions and good teamwork skills. These skills can be honed through team and individual sports, public speaking, acting and debating.
Interpersonal skills are essential in everyday life, at work or in an organization. Every person needs to interact with one another, in order to accomplish their goals and objectives. The interpersonal skills described herein play an important role in our success in a business world. According to the internet articles, these interpersonal techniques can be learned and applied successfully in different circumstances. For this report, I’ve prepared a definition for each skill and how this could be applied in a business environment. In addition, I have included website links where you can find useful information on these techniques.
Interpersonal relations in the work set-up are the interactions between fellow coworkers. Interpersonal relations are the conflicts, different working situations like flex-time and online, team building, development of effective working relationships and management of impersonal relations.
...is act as a guideline for the negotiators. This is because negotiation is part of problem-solving method. Basically, negotiation is used to resolve a conflict or argument without offending others. In addition, it is done by peaceful manners. Nevertheless, negotiation in diplomacy is not only limits within the context of international relations, but, it also can be applied in our daily life communication with one another.
Negotiation is the process enacted by two or more parties, to resolve a difference and ideally create a solution benefiting all involved parties. Negotiation is all about knowledge, strategies, your preferred stance taken in the process, how much concession you can afford to yield, and what your ultimate goal is. Is your goal to take all the share and value of the available resources? Or are you the kind of person/company that is willing to take the extra mile to create equal value for both parties, ultimately adding value to the relationship? The process will always depend on the company, each team players' personality, trust and situation. A good negotiator will study their opponent, gain all knowledge needed and be able to adapt to the nature of the deal in short notice. We use the method of negotiation to solve problems and disputes taking place in business, government, between countries, and even in our day-to-day life, such as marriage and divorce, parenting and family.