International Food and Beverage Management

“Effective procurement affects inventory control by obtaining the right items in the correct quantity for the best value” ("Inventory Management and Tracking Reference Guide," 2012, p. 28). It is important for foodservice industry to have proper equipment and suppliers, to support the receiving protocols, enable efficient transportation and store the diverse food items safely and conveniently (Doty, 2004). Stores management and procedure operations are important aspect of procurement cycle which will help the business to run smoothly, more efficient and effective. This paper will look at what is good storage procedure and it’s objectives. Furthermore, explaining the procurement cycle and its interactions with stores and storage department.

This essay will explain what is meant by excellent customer service, outline an excellent customer service structure and give ways in which it can be maintained. It will also state the impotence of customer service to a business or entity. Customer service is used to set the direction for the business. In any organization customers should be first priority. Excellent customer service promotes customer satisfaction, employee motivation and gives the business a competitive edge among other businesses.

11 (3), pp.46 Lin, Z. (2013). VAT replacing business tax: A major tax reform in china. International Tax Journal, 39(2), 17-22,43-44 Wolfers, L., & Ng, C. (2013). VAT reform in China: impact on construction and real estate.

Today, hospitality organizations are faced with intense competition. Hence, in the scheme of business, it has become apparent that the ultimate goal of any organization in a hyper- competitive market, is to maintain a loyal customer base. It is essential for any hospitality organization to seek opportunities to gain a competitive advantage by adopting various strategies.Thus, hospitality firms should develop proactive strategies to gain customer loyalty, as opposed to relying on pricing strategies to attract new customers. Customer-supplier relationship, and the resulting loyalty of the customer, can be assumed to be necessary prerequisites for any firm to prosper in the competitive market. Management thinker Peter Drucker (1973:79) wrote, “to satisfy the customer is the mission and purpose of every business.” Thus, for many years, business organizations have focused on customer satisfaction programs (Bhote, 1996).

2011, “Foreign Direct Investment into Developing Asian Countries: The Role of Market Seeking, Resource Seeking and Efficiency Seeking Factors”, International Journal of Business & Management, vol. 6, no. 11, pp. 219. Wang, C. ( 1,5 ), Hong, J.(.2.

2. Supply chains management systems utilize different systems of forecasting customer wants in order to meet the demands. The systems are also quick and accurate for made to order customers wants and help make sure that the information to and from supplies, vendors , and raw materials supplies is up to date and accurate at all times. Many businesses al utilize an execution systems that focuses on the more effective and efficient delivery systems to make sure the supply is ready to fill the demand. - The supply chain the way products end up in the market, they start out as raw materials, then they are transformed into materials that vendors can work with, usually called intermediate materials.

Customer Service Many business organisations have different definitions of customer service. For example, according to the Chartered Institute of Marketing, “Customer Service is what your business delivers to achieve customer satisfaction”. Another example is, according to the ACA Group, “Customer service is the ability of an organisation to constantly and consistently give the customer what they want and need”. All business organisations need to make certain that their customers are satisfied with the service they receive because; customers are the most important part of any successful organisations. Businesses such as, Barclays aim to exceed customer expectation in order to ensure that customers enjoy themselves, leave having enjoyed themselves and return in the coming future.

Introduction The choice of the two advertised positions in Pick n Pay was based on the fact that they both have a direct effect on the quality of performance in the business. No business can survive without customers and both positions are related to customer care and customer satisfaction. Job number 1’s focus is to take care of the needs and wants of customers as regards product satisfaction. Job number 2’s focus is to take care of the customer as regards ensuring that the shopping experience is as pleasant as possible for the customer. By focusing on a culture of pride in product, and employee development and performance, companies are able to deliver a quality experience to drive loyalty, which in turn leads to increased revenue and market position.

The Customer Service Department of a Business Customer service, a department within a company, which tries to ensure that customers are happy, both with the goods or the service the business/company is providing, also the manner in which the manner they are served by employee's and the company approach towards them. All businesses need customers to buy their products and services. In order to do this company's and businesses must treat customers respectively so that'll encourage them to buy their products or service. As more and more companies compete for customers business, businesses must provide a high-quality product or service that is safe and reliable, does what it's suppose to, and offers good value for money, but during this they must ensure that a high standard of service is provided for the customer. If a poor customer service is provided it is likely that the customer will take their business elsewhere, this could be due to poor staff, or just general lack consideration for the customers needs.

What is quality Management activities and function involved in determination of quality policy and its implementation through means such as quality planning and quality assurance including quality control. Quality management principals to all areas of business from starting (design) t end (delivery) and confining them only for production activities. Significance of quality is ,to increased revenue and market share and through this it gives fast response to market opportunities. It helps to improve customer loyalty too. It is also helps to improve organization’s resources for customer satisfaction.