Internal Communication

1490 Words3 Pages

Internal Communication

E-mail

This is a method of communication which is available to anyone with a

telephone and a computer with a modem. The modem connects the computer

to the telephone network allowing it to transmit and receive encoded

data which can be displayed on the computer. Each email user has a

"mailbox" with a unique address into which messages can be sent ready

for the recipient to "collect" and read. This system has become widely

used both between businesses and within organisations as a quick and

efficient form of communication.

The benefits include:

1 It is cheap and easy to use so there will be quick and efficient

communication within the business.

2 All individuals in an organisation can have their own personal

mailboxes, which can be password protected if desired.

3 Messages can be prepared in advance, so the transmission time is

kept to a minimum. This significantly reduces the cost of sending

messages.

4 Communications can take place throughout any 24 hour period,

therefore allowing international connections to be made even when

offices may be closed. This means that effective communication can

take place no matter what the circumstances.

5 Only one message needs to be prepared, although it can be sent to a

number of mailboxes. This is a useful facility when sending company

memoranda to a number of employees.

The disadvantages include:

1 Using the system requires both sender and reliever to have am modem

and on-line connection to a computer

2 It relies on the recipient "emptying" their mailbox on a regular

basis

3 Hard copies of messages are not always made or kept

...

... middle of paper ...

...ticularly over long distance

or abroad, which can save the business money.

4 It gives time for the recipient to read and consider a response to

the message in the letter.

Disadvantages

1 It is time consuming when compared with telephone/fax.

2 There is no immediate feedback.

3 A letter tends to be less personal as there is no direct contact

between the sender and receiver.

4 A letter may not reach the addressee, as correspondence may be dealt

with by junior staff/secretaries.

5 The storage of letters and other correspondence can take up a lot of

valuable office space.

An alternative to sending letters however could be to use a modem. It

might be far more effective and efficient to transfer the information

using a modem

Letters would be used I think in CCV to formally contact customers.

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