Instagram Case Study

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In my previous chapter, Instagram was discussed as a success because of how it works well effectively in communicating a brand to a consumer. In this chapter I will look at a contrasting social media example and I will discuss how social media can be unsuccessful to brands. Twitter is a social media platform, where users can write a tweet in 140 characters or less, which is essentially an update or status. Consumers can hash tag any word or phrase and if many people are hash tagging the same word or phrase, it becomes a trend. Consumers can also view what other Twitter users or consumers are hash tagging (Twitter, 2015). This social media, like most others, is available through an app “This microblogging application is perhaps the best instrument …show more content…

Not all campaigns have had a good affect on a brand. Communication via social media can sometimes be misrepresented, or not very well thought through and once it is on social media it cannot be removed (Williams, website, 2014). To communicate this, I shall be doing a case study on Victoria’s Secret via Twitter, and how bad publicity has affected the brand. Twitter as a social media platform is also losing it’s following in general, as many are turning to other social media sites. It looks as though Twitter may not be as effective as it once was (Smith, website, …show more content…

Somebody can simply upload an image or reply to a tweet and this can put a brand in jeopardy. The brand Victoria’s Secret, famous for it’s extravagant catwalk shows, is a good example, as it has had its fair share of backlash. Victoria’s Secret is an American lingerie brand, with a huge following on social media; as mentioned, it ranks second on Instagram as the brand with the most followers. It is also a retail brand with one of the largest amount of subscribers on Youtube. (OpenSlate, report, 2014, p.2) The brand has 8.34 million followers on Twitter (Victoria’s Secret, Twitter, 2015) but even big brands can be affected by a social media crisis.

In 2014, Victoria’s Secret launched The Perfect ‘Body’ campaign (see illus. 6), using the hash tag #iamperfect which sparked an outrage amongst many consumers. The brand is well known for having very slim models at the front of their campaigns, so consumers felt as though it was promoting an idealistic body image. “All this does is perpetuate low self-esteem among women who are made to feel that their bodies are inadequate and unattractive because they do not fit into a narrow standard of beauty.” (Winter, online article,

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