Information Systems

Information Systems

According to Valacich & Schneider (2010), an information system is a computer-based information system that is a combination of hardware, software and telecommunicatons networks that people build and used to collect, create and distribute useful data.

Characteristics of IS that Succeeds

Information systems must have certain characteristics in order to be deemed successful. According to Petter, DeLone, & McLean (2008), the D&M IS success model can be used as a guideline. This model identifies six dimensions which can be used to measure IS success, these include:

• System quality – this is the desirable characteristics of an information systems, which includes ease of use, flexibility of the system, system reliability, easy to learn and one that has quick response time.

• Information quality – this relates to the desirable outputs of the system, including management reports, web pages. These should have attribute such as being relevant, accurate, concise, complete, timely, current and useable.

• Service quality – this refers to the quality of the support that the users of the system receive from the IS department and the IT support team. Key attributes include responsiveness, accuracy, reliability, technical competence and understanding of the personnel staff.

• System use – this is the level and manner in which the staff and customers will exploit the capabilities of the system. This include amount of use of the system, regularity of use, what it is used for, the suitability of use, extent and purpose the use of the system.

• User satisfaction – this concerns the satisfaction of the users with reports, Web sites and support services.

• Net benefits – this is relates to the contribution that the IS maki...

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Petter, S., DeLone, W., & McLean, E. (2008). Measuring information systems success:models, dimensions, measures,and interrelationships. European Journal of Information Systems, 236-263. Retrieved April 26, 2014, from http://www.pchocolaad.com/research/0000%20-%20%20Measuring%20information%20systems%20success%20models,%20dimensions%20measures%20and%20interrelationships.pdf

RADA. (n.d.). Agricultural Business Information System. Retrieved April 26, 2014, from http://www.abisjamaica.com.jm/#

SRC. (n.d.). Caribbean Energy Information System. Retrieved April 26, 2014, from http://www.ceis-caribenergy.org/about/

Valacich, J., & Schneider, C. (2010). Information Systems Today Managing in the Digital World (4th ed.). New Jersey: Prentice Hall.