Incivility In Nursing

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Examination of Incivility in Nursing The prevalence of incivility in the health care arena is of growing concern (Peters, 2015). According to Blake (2016), the last two decades have seen a rise in the incidence of incivility in the work place. The presence of incivility in the workplace has been associated with poor self-esteem, increased staff turn-over, and ultimately inferior patient outcomes (McNamara, 2012). Multiple national organizations have called for strategies to be utilized to decrease incivility and promote a healthy work environment (Blake, 2016). The purpose of this paper is to discuss the issue of incivility and its effect on nursing, demonstration of incivility through storytelling, strategies for the creation of a healthy…show more content…
Acts of incivility can include discourteous or disdainful speech, public censure, character assassination, or lack of inclusion in patient care decisions (Lachman, 2014). Incivility, both lateral and hierarchal, has been found to occur at all levels of health care including academia and direct health care settings (Lachman, 2014). The prevalence of incivility in the health care work place is a disturbing problem. According to Nikstaitis and Simko (2014) 85% percent of nursing personnel report having experienced incivility in the workplace. Additionally, 39.6% state they intend to leave their place of work due to lateral violence (Nikstaitis & Simko, 2014). Incivility leads to an unhealthy work environment in which decreased morale and high nurse turn-over result in poor patient care and outcomes (McNamara, 2012). Lachman (2015) states that in addition to the effect on staff and patients, the cost of incivility is felt by the employer in cost of new staff training and in decreased insurance reimbursement due to poor patient outcomes and…show more content…
References Blake, N. (2016, October-December). Building respect and reducing incivility in the workplace: Professional standards and reccomendations to improve the work environment for nurses. AACN Advanced Critical Care, 27(4), 368-371. https://doi.org/10.4037/aacnacc2016291 Eques, A. L., & Leinung, E. Z. (2013, July-September). The bully within and without: Strategies to address horizonal violence in nursing. Nursing Forum, 48(3), 185-190. https://doi.org/10.1111/nuf.12028 Lachman, V. D. (2014, January-February). Ethical issues in the disruptive behaviors of incivility, bullying, and horizontal/lateral violence. MEDSURG Nursing, 23(1), 56-58, 60. Retrieved from
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