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Improving Service at Hospitals in the Dominican Republic

opinionated Essay
2229 words
2229 words
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Today, as new technologies are arriving to the market faster than ever before and the world is becoming more connected. There is a necessity to develop the right tools and solutions to deliver the best value to the customers. In any sector of the economy, this necessity is driven by innovation in process, products and services with the objective to enhance the experience and value to the customer. In this context, innovations in the healthcare industry have allowed to get better quality of life, diagnostic, and treatment options that enhance the life expectancy of millions of people around the world. Also, improvements in cost effectiveness and efficiency are a vital role to deliver a superior value to patients. In the Dominican Republic, the healthcare sector especially the public sector has suffered by lack of effective personnel, by cut spending, by inoperative equipments, by operational deficiency, and bureaucracy. However, many of these problems are present at private hospitals around the country. In the healthcare sector in the Dominican Republic, the term innovation has traditionally been associated for the development of new therapies, drugs, or medical devices. But, it is clear that innovation in healthcare represents as well opportunities in areas, such as: data analytics, consumer behavior, and process improvement. For this paper, we will present some innovations that could improve the process service in the healthcare sector in the Dominican Republic. Today, in the city of Santiago de los Caballeros we have four major private clinics, which have great structures and an excellent medical staff, but present some disappointment in the effectiveness and agility of the service process. The first step when we require a h... ... middle of paper ... ...w services concepts learned in class are a powerful source to transform any organization into a more dynamic and competitive enterprise. In a complex and competitive world, where competition based on innovation and value creation are creating new companies available to compete globally in any market. Every business needs to implement new methodology, process improvement, and concepts that enhance the capacity of the organization to use, it own resources more effectively against the competition. Today, we live in hyper connected world, where customers have access to different kind of information instantly and the balance of power in any business sector is not static anymore. For that reason, every decision we made to improve our business model, strategies, products and services are necessary for becoming an organization with a strong capacity to constantly innovate.

In this essay, the author

  • Explains that innovations in the healthcare industry have allowed better quality of life, diagnostic, and treatment options that enhance the life expectancy of millions of people around the world.
  • Explains that innovation in healthcare represents opportunities in areas such as data analytics, consumer behavior, and process improvement in the dominican republic.
  • Explains the importance of developing an on-line personal health record (web-service) to deliver superior value to patients in dominican republic hospitals.
  • Opines that effective communication is the key to create an agile and innovative environment. the dominican republic hospitals implemented an online clinician health record that allows medical staff to securely access a more comprehensive patient history.
  • Explains that an online clinician record will replace traditional paper records by providing an interactive environment among doctors and specialized staff.
  • Explains that every business organization needs to understand the current and potential structures of the value delivery chains in which they could compete for business.
  • Explains that an online clinician health record helps improve medical practice management by increasing efficiencies and cost saving.
  • Opines that mobile devices and apps could help integrate an online personal record and clinician record. in a service-dominant logic world, healthcare providers need to understand the patient's care needs and barriers.
  • Explains that developing mobile apps for healthcare systems in the dominican republic can help patients organize and track their own health information, communicate effectively with healthcare providers, and foster entrepreneurship among young professionals of information technology careers.
  • Explains that innovation is now focusing on creating an experience environment supported by a network of companies and consumer communities to co-create unique value for customers. value creation through profitable growth can only come from innovation.
  • Argues that the next great step in medical devices is to develop devices that must be portable, compact, and reliable under any condition.
  • Opines that it is necessary to bring the right tools to the people involved in this new project to achieve better results and construct their own experience outcomes.
  • Opines that if we invite others to participate in this project, we are becoming co-creators of value and sharing risks.
  • Explains that every project needs to deliver trust for all people involved in the process, as a way to ensure an effective interaction and co-creation process.
  • Recommends using checklists and protocols to improve healthcare service in the dominican republic.
  • Opines that healthcare organizations need to become more dynamic and customer-experience organization. a true learning organization challenges its own methods and ways to deliver better professionals, better outcomes and better value to all stakeholders.
  • Explains that new services concepts learned in class can transform any organization into a more dynamic and competitive enterprise. every business needs to implement new methodology, process improvement, and concepts that enhance the capacity of the organization to use, its own resources more effectively against the competition.
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