I truly believe in a business or service a company must ensure the growth and the well being of the customer are satisfied. If the company is putting the need of the customer first the leadership is developing their followers or employees, which allow the employee the performance at a high level. This leadership empowers and make the individual feel as a partner rather than just an employee. According to Coetzer, Bussin, & Geldenhuy
The most common benefits of a business that promotes ethical behaviour and value systems are as follows: 1. Attract customers- If you take care of your customers they will definitely keep supporting you. This in the long run will increase the sales and the profit of the business 2. Employees will want to stay in the business- If you take care of your employees, they’ll take care of your business. Your employees will be motivated and this might increase the productivity of the company.
Therefore their employee will feel respected by their leader. Thus they will be more speak up, innovative and help them make a better decision then it will increase their performances on the job and their loyalty to the business or
In other words, their purchasing power is more focused on their need, health, and efficiency and cost effective. It is with this in mind, this writer would say that there lies a possibility for a company to cater to both its best interest and that of the consumer conjointly. Without customers, there would not be any company; therefore, a secure partnership between the company and customers would be more beneficial for both parties, in that the customers would be loyal to the company based on if they feel valued and if their needs are being met by the company. The company can foster this partnership by building a strong customer relationship management – where they have a customer-centric model in which they learn ways to enhance their product and service through feedback received from the customers. Here, both interests of the company and the customer will be
This vision may not seem like a long-term goal towards the company; However, increasing the number of loyal customers in any business will increase the revenue over time. Additionally, having loyal customers will boost the reputation of an organization and allow new faces to experience what loyal customers were susceptible to. While working at this organization I was aware of the mission and visi... ... middle of paper ... ...st paced, yet comfortable work environment that every employee will be honored to work at. In conclusion, this organization should focus more on their employees and less on profitability. This reasoning comes from the idea that efficient and appreciated employees will dictate the future of an organization through their quality of work and their outlook on the company they work for.
Beck’s Hybrids Recruitment and Selection Process Recruitment and selection impacts the success of every organization. Organizations with effective recruiting and selection result in positive outcomes that affects the products and services, and the perception of the organization. Having the right people for the job will increase profits and decrease costly turnovers. Even though organizations are operating in uncertain times, focusing on staying committed, and making certain they have the best talent will ensure future success. The bottom line of the organization will be impacted by setting a clear direction that employees can get behind, and making sure the right people are hired for the right job.
Having an excellent customer service will motivate the organization’s employees. This will result in a win-win situation because a happy employee is a productive employee. When a motivated employee helps customers he/she will ensure that the customers are satisfied in a way that exceeds their expectations. These customers will then go out in to the public and share their experience with friends who will eventually patronize the business. In the long run the business gains more customers and increases its profits.
“Cultures that support empowerment encourage managers to be facilitators, catalysts, coaches, developers and enablers of others rather than just decision making authorities” (McCrimmon Ph.D., 2011). In today’s business age, organizations are looking for the extra edge to allow them to outperform their competitors and to gain market share. An important factor in direct correlation to an organization’s performance is employee productivity. So, the next question most of us ask is “How can I improve employee productivity?” There are many businesses today that believe in the philosophy that by empowering employees it will improve productivity and also provide other benefits. This philosophy is based on the theory that when employees are empowered to take control and make decisions, they deem themselves more capable, confident, and determined to work more effectively and efficiently.
Employee empowerment can be a powerful tool. The leadership style can increase efficiency and effectiveness inside an organization. Empowerment can also increase productivity and allow managers more tim... ... middle of paper ... ...ht. Hiring the right people and training/developing them into the role of an empowered employee takes time and patience, but the result can be very successful if done correctly. Many companies in very different industries have had great results because of their abilities to motivate and empower their staffs.
Benefits of training and development of employees As mentioned earlier training and development of employees has numerous benefits to both a firm and its employees. One of the key benefits is that it results in higher productivity thereby increased profitability. Employees’ morale is improved which makes them identify more with the profit path and the specific goals of a business. Due to improved performance the firm creates a positive image in the process (Boxall & Purcell 2007). This in turn offers it a competitive edge over its rivals thereby being able to acquire a sustainable market leadership position.