Faculty of Computer Science and Management
Field of study: MANAGEMENT
Specialty: ORGANIZATIONAL MANAGEMENT
Bachelor Thesis
Logistics in e-commerce enterprises – strategies and tools
Mikołaj Przerada
keywords: logistics, e-commerce logistics strategy
short summary:
The thesis contains an analysis of logistics strategies, methods and tools implemented in e-commerce business. Some examples of process oriented management and an analysis of an influence of new communication and distribution channels with other logistics requirements to successful operations and processes in e-commerce enterprises are also presented.
Supervisor Dr inż. Roman Pietroń ....................... ....................... Title/ degree/ name and
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Chapter I introduces the key elements of logistics in the e-commerce enterprises. Firstly there is presentation of key terms and definitions which are used within the paper, connected to the e-market, logistics and other areas constrained by those two. Next section presents strategies used by managers in e-businesses to efficiently construct all logistic processes around their companies. Last two sections which are “Solutions” and “Tools” are describing by what means strategies can be achieved and by how firms can get better results by complete change or update of given processes or used technologies. Chapter II presents practical use of the elements from Chapter I on the basis of Amazon Company case study. First sections of this chapter shows beginnings of Amazon Co., past and present situation in the market and more detailed description of business areas in which company takes part. Afterwards the focus goes to implemented tools and systems by Amazon Co. that were used to manage logistical problems which appeared with fulfillment of high expectations of the …show more content…
Standard format must be used so that the computer will be able to read and understand the documents. Without a standard format, each company would send documents using its company-specific format and, much as an English-speaking person probably doesn’t understand Japanese, the receiver’s computer system doesn’t understand the company-specific format of the sender’s format.
There are several EDI standards in use today including: ANSI, EDIFACT, TRADACOMS or ebXML. For each standard there are many different versions. When two businesses decide to exchange EDI documents they must agree on the specific EDI standard and version. Businesses typically use an EDI translator – either as in-house software or via an EDI service provider – to translate the EDI format so the data can be used by their internal applications and thus enable straight through processing of documents.
By moving from paper-based exchange of business document to one that is electronic, e-commerce enterprises can benefit from reduced cost, increased processing speed, reduced errors and improved relationships with business
Amazon.com’s US operation business model is based on “sell all, carry few”. Amazon offers consumers a wide selection of products while keeping inventories at low levels. A major interest for Amazon in the US is optimization of netwo...
Since the creation of Amazon in 1995, it has been a reference of adopting a successful strategy which has preserved over time; being the largest online store in the world nowadays. In addition, i...
As you can see today, in factories, production of goods takes place at a large scale; besides this, all over the world a large number of retail chains have been opening. Management of all the logistics was done manually initially but later on this started to become increasingly difficult to handle. It was due...
The purpose of this report is to understand the evolution of the inventory management of Amazon and how it has affected the company’s growth. This case study is both a practice case and a problem solving case, so the first section of this report focuses on the practices used by Amazon in the 4 stages and then in the second section we will solve the problem regarding their product returns problem and provide recommendations.
The main area of focus in this article is on the evolution to a successful business model of Supply-chain management. About two decades ago there were the “traffic” managers with a sole responsibility of transferring freight to outside world. After that came the physical distribution management which was broadened to logistics management. Then the advent of supply-chain management made the transportation distribution and logistics professionals are the key in transforming into an effective business process. The Supply-chain management incorporates the activity of moving goods from raw-materials stage to making it available to the end-user covering the procedures of sourcing and procurement, production scheduling, order processing, inventory management, transportation warehousing, customer service and an information system to monitor all the activities.
Amazon.com was a venture into an emerging market of internet and had to face hidden and unexpected hurdles in order to survive and excel in the market. Therefore, Amazon.com kept modifying its strategies with their focus on enhancing customer experience of online shopping and to delivery exceptional services with complete convenience to their customers. One of the major strategic decisions was to compromise on cost saving stragegy when Amazon.com started to maintain its own warehouses in different countries in order to ensure timely and accurate delivery to their customers
Amazon’s also tried to spearhead the industry by introducing the customer-pleasing traits in terms of the technology, order fulfillment and retailing strategies categori...
Amazon has recorded a magnificent success in its business throughout the years that it has been in operation. It has attracted almost all people to use it when necessary. Amazon has built its success in business methodically and slowly. Amazon has made much success because of its ability to read market trends and diversify its operations. It started as an online book selling company. However, it changed its operations and started selling other products. Currently, many large retail shops use Amazon to host and power their websites, for instance, sears and virgin megastores. Amazon now attracts over fifty million visitors in a period of one month. Amazon has tried to make their services fit each individual user. It has based its services on the end user. It has shipping discounts, customer product reviews and a credit card with bonuses. It also has prime membership, product forums and 1-click ordering system among other services. The company has tried to make a remarkable experience for customers and visitors (Thomas, 2006).
Nature of doing business, over a period of time has changed with the development in the information technology. It was believed that the reduced cost of transactions done electronically will lead to decrease or disappearance of the traditional intermediaries which will reflect a change in the electronic value chain. The effect of electronic business will restructure the traditional market – Disintermediation where the traditional intermediaries will lose its existence; Re-Intermediation where they will be forced to set apart and will re-develop in the electronic business; and Cybermediation where entirely new markets will be formed for the intermediaries.
Some manufacturing companies, commercial enterprises began to use modern logistics management concepts, methods and techniques, the implementation of logistics process reengineering and outsourcing. Traditional transportation, warehousing, freight forwarding companies implement functional integration and extension services to accelerate the transition to a modern logistics enterprise. A batch of new logistics enter...
The Amazon was founded in 1994 by Jeffery Bezos with a sole aim of exploiting the internet to reach more and more customers given the fact that internet was increasing at a rapid phase. However, the company was at first focused on online bookstore but as it grew it invested in other goods such as electrical appliances. Currently, the company is placed in top 100 lists of fortune companies despite the ever growing competition in the online retailing business in the world today. However, the company has never fallen short of ideas, concepts, and strategies aimed at monitoring and developing plans that can put Amazon at the leading place in the global Internet retailing industry. This assignment will attempt to cover in details how Amazon can
Electronic commerce, more commonly abbreviated as e-commerce, is the action of buying and selling products or services through the medium of electronic information systems such as computer networks - the most common of which being the World Wide Web, or internet (Dorogovtsev & Mendes, 2003). A variety of technologies are used to facilitate e-commerce including electronic funds transfer (EFT) which facilitates the electronic exchange of money, online transaction processing (OTP) which handles the data entry and retrieval for transaction processing and electronic data interchange (EDI) which is responsible for processing orders, warehouse stock control and order tracking (Turban, et al., 2009).
Logistics consists of those activities that focus on getting the right amount of the right products to the right place at the right time at the lowest possible price. Logistics is the process that controls and manages the movement of goods. These goods may be finished goods or raw materials being moved from one point to another in the most cost effective and efficient manner. Finally the finished goods reach to the end customer which fulfills the customer’s requirement after consumption. Logistics processes involved can be shown diagrammatically as:
Electronic Commerce as popularly as E-commerce has become a big deal in our growing economy due to the increase use of online systems. E-commerce now of the fastest growing business in the world. The technology has change the way of business. Business that have physical location have now made it an effort to focus their online business. It is the new sort of business platform where you can make use of different technologies like electronic data interchange or transfer document electronically. Online business is an effective of sales.
E-business and e-commerce are terms that are sometimes used interchangeably, and sometimes they are used to differentiate one vendor’s product from another. In both cases, the e stands for "electronic networks" and describes the application of electronic network technology - including Internet and electronic data interchange (EDI) - to improve and change business processes (Bartels, 2000)