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Building cohesive teams through mutual trust
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1. INTRODUCTION The application of information communication technology such as an Internet connection and a computer, smart phone or a tablet has facilitate to link people from different location.. Even though they are physically distant from one another, they can be linked up from just about anywhere. Most virtual community users search for knowledge when they need it. However only some of them will take the initiative to share their knowledge or expertise with the others. Hendriks (1999) believes that knowledge sharing is a process of communication in which the knowledge creator externalises and the knowledge recipient internalises knowledge. Knowledge sharing is defined as the sharing of community related information, ideas, suggestions …show more content…
They might not feel comfortable to interact and share their knowledge and insight with someone they do not know. The fundamental problem faced by organizations is that many employees lack the desire to share their knowledge with other members of the organization (Denning, 2006). It is important to educate people the value of sharing critical and personal knowledge with colleagues across an entire enterprise, providing them with a way to easily connect with one another as well as to create their sharing reputation virtually. Workers need to keep pace with new knowledge and insights that are available around the organization to be used effectively in order to help the company stay relevant. When knowledge workers hoard their most precious asset, they stifle the company’s ability to innovate and remain competitive. Thus might affect the organization’s performance as they can’t maximum their worker’s knowledge …show more content…
As trust plays a more important role in social transactions than in economic transactions (Bartol and Srivastava, 2002; Mariotti, 2011; O’Donohue et al., 2007), trust can therefore facilitate knowledge sharing because voluntarily sharing one’s knowledge with others is a social transaction (Montoro-Sanchez et al., 2011; Soliman and Spooner, 2000). In order to make the knowledge as an asset, it is important to build up trust berweeen the company workers in order to encourage them for knowledge sharing. If they felt their knowledge is secured, they it is more easy for them to share their knowledge with their co-workers. However, there is none recognized method that is available to meet the user’s requirement in order to build trust and relationship
Knowledge work according to Raman, (1999), contains activities, which are "information-based, knowledge intensive and knowledge generating" (p. 2). The paper's theme is, "organizations staying ahead of the competition have come to realize knowledge and knowledge workers are their key to success in today's environment where knowledge and information have become commodities" (Raman, 1999, p. 1). This paper's theme traces the historical development of knowledge management and knowledge workers; differentiates between knowledge workers and non-knowledge workers, and illustrate the knowledge workers experience in the author's organization. Knowledge systems contain the potential to increase business value (Bang, Cleemann, & Bramming, 2010).
Zhihong, L., Zhu, T., & Fang, L. (2010, April). A study of the influence of organizational climate on knowledge-sharing behavior in IT enterprises. Journal of Computers, 5(4), 508-513.
According to me, the claim that shared knowledge is better than personal knowledge does hold true for majority of the time because no matter how smart one person is, a group of people would always have more knowledge to contribute than one person would. Since shared knowledge is possessed by many peopl...
To start my answer related to trust, I would like to start with few quotes that shows the power of trust like, “without trust we don’t truly collaborate, we merely coordinate or at bets cooperate. It is trust that transforms a group of people into a team “- Stephen M.R Covey
T.D. Wilson (2002) makes a point of identifying several sources of articles, references and course syllabi with varying takes on knowledge management within organizations. Wilson is convinced that organizations misuse the terminology “knowledge management” and that their activities are more concerned with managing information than with the management of knowledge (Wilson, 2002). Wilson defines knowledge as involving “the mental processes of comprehension” or, as “what we know” and information as the expression of what we know and can convey through messages (Wilson, 2002). By researching the use of the “knowledge management” Wilson conveys that the terms knowledge and information are used interchangeably, which results in an inaccurate application
(106) 'Knowledge management means using the ideas and experience of employees, customers and suppliers to improve the organisation’s performance. ' (5) Knowledge management (KM) is best when 'it is in alignment with organizational culture, structure and strategy ' (5). For this reason, the aim of this briefing document is to advise Santander on solutions to potential KM barriers employees may face by discussing three key barriers- culture, technology and leadership.
An online community is a network of people who come together and communicate online, usually because of a common interest or goal. There are many different types of online communities. Some examples of online communities are: email distribution lists, message boards and newsgroups, instant message (IM) services, chat rooms, blogging sites, social networking sites such as MySpace and Facebook, and online classrooms/school groups. I intend to discuss three of these types of online communities – chat rooms, social network sites, and online classrooms/school groups – and look into the pros and cons of using each of these.
...bjectives and realize growth. Knowledge Management Knowledge management plays a key role in ensuring that the different functions and activities of a company are synchronized. In Google’s case, the purchase of Motorola (which has turned out not to have been the best business decision) probably could have been avoided if the knowledge within the company was managed and used better. Knowledge enables a company to create, recognize and distribute opportunities. When every employee of a company contributes his or her part of knowledge into the knowledge pool, it is very beneficial as it contributes to the overall success of the company. Proper application of the available knowledge in a company can offer several competitive benefits to both the company and the employees. Application of accurate knowledge at the correct situation helps a company to make good decisions.
Today's business world is a very delicate model and can break down with the slightest of ease. One of the most important aspects of a successful business is a good, strong management team followed by a good, intertwining associate team. The two groups serve, as different operational structures yet need to coincide on a very strict level. For a business's employees to be at arms with each other can create a big problem that happens to be at the prime area of business. This area is the area of direct customer interaction. To not keep the customer happy is to douse oneself with gasoline and proceed to striking a match. This problem brings us back to the introduction of trust and professionalism among workers.
Hansen M., Nohria N., and Tierney T. (1999), “What’s your Strategy for Managing Knowledge?,” Harvard Business Review (March 1999), 106–16.
The growth and advances in information system technology nowadays have lead to the sharing of data and information in variety of digital or electronic form such as newspaper online, e-journal, video, images and many more. This happens because of the existence internet and technology that used by almost everyone around the world. The technology makes it possible for people to access valuable information through millions of websites that have been produced by people who are willing or intend to share the knowledge. The technology also allows people to communicate with one another by sharing the digital information through email, instant messaging or in social networking medium.
In most organizations, effective utilization of knowledge increases productivity, creates competitive advantage and, ultimately, improves profits.
Wang, J., & Fang, Y. (2005). Benefits of Cooperative Learning in Weblog Networks. Online Submission, Retrieved from EBSCOhost.
-Due to the era of technology, people can communicate virtually no matter how far they are located for instance using emails the way I had done.
It was come to become the mobile phones and even the latest smartphones in this era of globalisation. From communicating using hands and gestures to communicating with one press of a button. Mobile phones are the main technological gadgets used in communication. International smart phone brands like Samsung and Apple have profited greatly and can be found from the rural monasteries of Tibet to the advanced Silicon Valley; from the lofty heights of the Himalayas all the way to the depths of the ocean. Besides calling or texting someone, social media platforms such as Facebook, Skype and Whatsapp also play a role in communication. Through these social media platforms, we are able to make friends with anyone around the globe. It does not matter if you are in the United Kingdom, America or Australia, as long as you have Facebook, you will be able to communicate with anyone from everywhere. Sometimes when we are aboard, we might miss our family members and friends. This is where technology kicks in once more. Technology enables to keep in touch with our family members and friends easily. Just call your family members and friends or turn on Skype, you can talk to them or see them face to face, provided there is a stable Internet connection and a webcam. With this, we can see that technology have become an