Communication and interpersonal skill, a skill we use so often without even realizing, from the day to day conversation we had with one another, to the shrugs we gave when being told that we did something wrong, it is all part of communicating. “The entire purpose of communication is to be heard or received, to be understood, and to be accepted. People communicate to socialise, to express themselves, their wants, and to ventilate their feelings” (Rungapadiachy,1999,p.197), as such, it is defined as “‘the process by which information, meanings and feelings are shared by persons through the exchange of verbal and non-verbal messages” (Brooks and Heath,1985,p.8). As common and as easy casual communication is, to be able to effectively communicate …show more content…
Absolutely, it is important for a patient to establish their need, for a health care professional to receive that information and interpret it correctly, and finally to carry out their role and provide a clear direction to the patient. As such, Interpersonal communication is of utmost importance to deliver proper care to the patient. This shows that a better and higher standard of care can be achieved through effective communication. In this essay, I am going to discuss the basis of effective communication, how to effectively communicate verbally and non-verbally, how interpersonal and inter-professional communication in optometry can help achieve and promote the well-being of service users, and lastly the barriers to …show more content…
The very first step to verbal communication is listening, listening means attending, remembering and understanding, to ensure maximum information is received from patient it is crucial to be attending the conversation both psychologically and physically, as we can easily get side-tracked by a thought, this can cause important information to be misunderstood or misheard, resulting in a negative impact on our career. Following that, initiating skills such as questioning can be very useful, as relevant information on difficulty experienced by patients can be obtained by questioning them, it is also used as an encouragement for patients to participate or be used as a tool to confirm theories that patient might have missed out to obtain a more definite answer. And finally, our responding skills, responding by means of providing accurate and proper feedback, giving feedback to service users can be one of the most challenging tasks, as empathy is the main factor, we should consider how our answer will
Effective Communication is a vital trait possessed by healthcare staff, this consents staff to successfully identify a patient as an individual and as a whole, and provide a full holistic approach to care. (Rankin,2013) states that The 6Cs consist of important qualities that nurses and healthcare staff should portray in the way that they work. Displaying these classifications helps to aid staff in the building of relationships, and signifies how they can effectively relate to their patients and colleagues. Evidence suggests that there are several barriers which can prohibit communication being received accurately. These factors comprise of physical, perceptual, emotional, cultural, language, gender and interpersonal barriers (Williams,2001). Communication hu...
Communication encompasses a wide range of processes such as the exchange of information, listening, posing of questions (Fleischer et al., 2009) or use of body language. In a healthcare environment where there are constant interactions among nurses, doctors, patients and other health professionals, professional and effective communication is important in ensuring high quality healthcare standards and meeting the individual needs of patients.
In health care, communication is categorised as a teamwork-related performance that helps ensure patient safety, which cannot be miscalculated. The message is shared in between verbal and non-verbal communication. (Chard and Makary, 2015). As part of a health care team it is recommended to have effective communication skills and negotiation techniques to achieve best outcomes at the same time respecting the dignity and human rights of all troubled. (Bach and Grant, 2015). Berlo, 1960 considered communication in four steps that begins from the sender sending the message through the channel to the receiver. Perugia, 2015 also support Berlo’s four steps of communication and states that as an assistant practitioner it is our responsibility to use this type of communication in our daily
Communication is very important in the health care setting. Patients encounter many different professionals while a patient in the hospital. Lack of communication, inaccurate, unclear, or missing information can lead to detrimental outcomes
Communication involves the exchange of messages and is a process which all individuals participate in. Whether it is through spoken word, written word, non-verbal means or even silence, messages are constantly being exchanged between individuals or groups of people (Bach & Grant 2009). All behaviour has a message and communication is a process which individuals cannot avoid being involved with (Ellis et al 1995).
Communication plays a crucial, central part to any and all nursing care. It is what develops a relationship between nurse and patient through both verbal and non-verbal interactions. Communication is included in the NMBA's competency standards because of its high level of importance to effective nursing care. Without therapeutic communication nurses would be unable to discover important and often crucial information about patients. Therefore effective interpersonal communication is what drives nursing care and decisions made about patients and their individual care plans. There are many different skills needed and available to nurses to communicate with their patients in the best way possible. In order to communicating appropriately with patients
In this essay I am going to be explaining about effective communication and how important aspect it is in health and social care setting. NHS has been getting a lot of complains regarding of patience being misunderstood, which could result to misdiagnosed, non-complaints to treatments and mistrust of medical and social services. In 2011/2012 a report has shown the biggest overhaul to the NHS in over 60 years. After that a new law had been put to place (health and social care act 2012). It also shows using effective communication; it would clear-out the barriers between the professionals and service users. Hugman (2009, p.15) describes effective communication as “a reciprocal, interactive process in which sender and recipient
Communication is the process of conveying information to each another using words, actions, or by writing the information down to be read by another person. Communication is something that most people do at some point each day, and is an important part of life especially in a working environment. “The concept of communication is an essential part of every profession, and it is required to foster and maintain healthy relationships”( Jasmine, 2009, para. 1).
Communication is something we all humans use. Communication “is the sharing of information between individuals by using speech”. People have ways of communicating some have their weaknesses in conversations and others have their strengths. When I communicate with others I feel that some things I say I do not verbalize right. I have two strengths and three weaknesses in my communicating. My three weakens in my communication are, check nonverbal feedback, to make people wrong and recognize that people understand information in different ways and my two strengths in my communication are being flexible, and take responsibility for the communication.
Communication is the progression of emotional expressing reactions, reach common thoughtful, to send and receive message and improve connections. According to the An Introduction to Public Relations and Communication Management (2012), communication is the way of sharing opinions, attitudes and feelings that we need to knew by these we are communicating with. It is receiving messages through efficiently speaking, body language, writing and visuals. For sharing or/and give opinions, or be defined as an interpersonal communication, one must have successful verbal and nonverbal communication styles and skills. Such as listening and responding, Emotional intelligence. These communication dimensions are not only significant for the sender but als...
Interpersonal communication is very important in everyday life. It helps us build a relationship with another, also it helps us to satisfy our physical needs, identity needs, social needs and practical goals. Communication lets people exchange their feeling and information through verbal and non-verbal communication through social media or face to face communication. Communication can be effective and ineffective depend on the individual communication skills. The ways we communicate with another can be influenced by family, friends, significant other also within the culture and region where we stay. Each person has a different set of rule to communicate with another, so this is how miscommunication happen. There are some expectation and way
Effective communication skill is vital for health careers success. For Pharmacy Technician, Communication skill is perform to communicate undoubtedly and adequately with patients, their family members, physicians, nurses, pharmacists and other health care professionals. There are two categories of communication skill 1) verbal 2) nonverbal. The main objective of this essay is learning various elements of verbal and nonverbal communication and identifies obstacles that impact communication. Effective two ways communication eventually provide benefits to patients experience, trust, satisfaction and better adherence with medicine uses. Being effective communicator requires practice and serious attempt to manage conversations with
Communication is one of the most important factors in our lives. It dictates the relationships formed with the individuals in personal and professional lives. Effective communication provides a foundation for trust and respect to grow. It also helps better understand a person and the context of the conversation. Individuals often believe that their communication skills are much better than what they actually are. Communication appears effortless; however, much of what two people discuss gets misunderstood, thus leading to conflicts and distress. To communicate effectively, one must understand the emotion behind the information being said. Knowing how to communicate effectively can improve relationships one has at home, work and in social affairs. Understanding communication skills such as; listening, non-verbal communication and managing stress can help better the relationships one has with others.
Being able to communicate effectively in a professional manner is vital in most, if not all, career paths. This statement brings up some important questions. Do potential employers really care about an applicant’s communication skills? How will I use communication skills in my own career? How has college improved my own professional communication skills? Understanding how to communicate in a professional manner can help people in their careers and I feel improving my own communication skills will benefit me now and in the future.
Interaction is a significant part of our daily lives. Oral communication with others is inevitable, and therefore it is crucial for us to acquire the skills to do so correctly. Aside from simply stating words or expressing ideas, oral communication serves various purposes. Oral communication allows an individual to express emotions, ideas, and feelings; it gives people the ability to empower, inspire, and motivate those who listen; and it allows people to share knowledge and traditions, as well as build their self-esteem. Oral communication is also useful in leading us to new discoveries, ideas, cultures, and perspectives (O’Neill). Thus, oral communication serves several different purposes in daily life; yet each of these purposes are connected to an even larger purpose. According to the textbook Communication: Making Connections, “Effective communication is critical to living successfully in today’s soc...