They are control of every aspect of their health and collaborate with health team members when there are issues concerning their body. The health care team may include physicians, nurses, pharmacist, assistants, and family members that may contribute to providing information in making decisions. A team that “approach patients as equal partners is the key to patient empowerment”. (Burkhart & Nathaniel, 2008, p. 518)
In the context of nursing, communication, teamwork and social responsibility is the main graduates attributes that are essential in workplace citizenship because it promotes a healthy relationship between health professionals, patients and improve the nursing workplace. Communication is the exchanging information between two people or group where build trust, shares ideas and solve problem, which connect people to work together as a team and responsibility towards the society, patients and health professional upgrades a quality heath care and success to workplace. Firstly, communication is the most essential component in nursing profession. In every workplace, communication contains writing, speaking, listening and identifying others ways to interact. According to Dwyer 2012, communication is the process of sending and receiving information between two or more people.
When a patient is being treated, they want to feel confident that the doctor and nurse are aware of their findings and are able to communicate with one another as well as the patient. Poor communication can cause misdiagnoses, lawsuit or even death. In observation, from the work study, when work habits match the team culture of the organization this contributes to their success. The more doctors and nurses that accept and share the core value of the hospitals; the culture will become stronger. As stated by (Ivancevich, Konopaske, and Matteson, 2011), organizational culture involves shared expectations, values, and attitudes, it exerts influence on individuals, groups and organizational
Optimize face-to-face care for people, who are seeking hope and a solution. The everyday challenge is optimizing and engineering an environment to conduct and improved safety and quality of care, while reducing the cost of out care (Larsen & Diamond, 2014). There are several attributes to an ideal health care delivery system Mayo Clinic wants to improve. First, information continuity: patients are given clinically relevant information that is available to all providers at the point of care and to care patient through electronic health record system. Second, care coordination and transition: patient care is coordinated among multiple providers and transitions across care setting are actively managed.
The protocols and triage order sets are in place because of necessity and because of trust. The medical providers trust the critical thinking and care provided by the nursing staff. Nurse Betty has had a great deal to do with the incorporation of preset orders and policies. She has been a liaison between hospital administration and the health care
Effective interactions between radiologic personnel and patients can make the patient’s visit pleasant and meaningful (Adler & Carlton, 2012). To interact effectively with patients, understanding the patients’ needs and concerns are important. Fields et al. (2011) illustrate that empathy is an important component of professionalism, and is mutually beneficial between medical staff members and patients across all health professions. Sim and Radloff (2009) assert that altruism is an important attribution of professionalism, and that it is the responsibility of the healthcare professional to place patient interest and well-being over monetary gain.
In conclusion, effective communication creates a trusting relationship between the health care professional and the patient. There are many techniques that should be considered, both verbal and non-verbal, and they all enhance the interaction in a different way. Rapport, gestures, eye contact and correct silence were identified in the analysed video. It is vital that a client feels comfortable and valued so they are inclined to open up and speak their concerns, which in turn will benefit their care experience. A skilled health care professional should always work to improve his/her communication skills to avoid conflict and to maintain a positive work place environment.
A leader which I believed is the people who are honest. They are the one who can empower and inspire people as well as can lead a change to people. Moreover, who know how to motivate, inspire, be a good role model, improve and handle the hospital, unit, staff and patients effectively. While, managers can delegate tasks and follow people in order to perform or accomplish a certain task. At this time, the knowledge I gained enhance me for the development of my profession in delivering the high quality of care to patients.
When an organization runs smoothly both patients and staff experience improved satisfaction. To promote a safe work environment the Belvoir Primary Care Clinic will focus first on clearly outlining staff roles so that there is less duplication of effort and less probability of errors or oversights. Second, to ensure that all staff members are fully aware and committed to the organizations mission and vision, the organization will build team cohesiveness through active leadership and staff engagement. Third, the clinic will ensure that each team has the right number of staff with the right skills to safely delivery care. Forth, the clinic will provide education and training to support expanding roles and will reevaluate staffing needs as the PCMH program becomes more established and the need for services grows.
Communication and strong patient-provider relationships are two key aspects of a successful health care organization. Patient portals provide the technology to improve both of these aspects to create the most effective and personalized care for the patient. Successful communications strategies are imperative to health care organizations because the patient’s health depends on it. Patient portals create an efficient environment in which the patient feels connected to their health care provider and communication is effectively driven through interaction both in and out of the office.