Effective control processes are essential to an organization. As they allow managers so that they can have confidence while implementing the process and procedures that can contribute significantly to the management of the organizations resources. Hence the management of the organization should ensure that... ... middle of paper ... ... in implementing control mechanisms that will help to measure the quality of products, at the time so that they are ready to evaluate the performance. CONCLUSION Effective control process in an organization would help in gathering information about the process and the employees, this can further help the management whilst taking important decisions in terms of establishing standards to meet standards, measuring the actual performance, as well as comparing performance with the standards. It can further help the companies in achieving their optimum goals so that they can take corrective actions as and when required.
TQM depends on and creates a culture in an organisation which involves everybody in quality improvement. Everyone in the company can affect quality but must first realise this factor and have the techniques and tools which are appropriate for improving quality. Thus TQM includes the marketing and dissemination of quality and methods not only within the organisation and customers but also to suppliers and other partners. The general view to achieve success in TQM could be summarised as below: Quality as strength Quality in all processes The importance of management The involvement, commitment and responsibility of everybody Continuous improvement Zero defects Focus on prevention rather than inspection Meeting the needs of target customers Recovery Benchmarking A prerequisite for successful quality improvement is first, to understand how quality is perceived and valued by customers. 4 ‘Q' Design Quality Technical Quality Production Quality Delivery Quality Functional Quality Relational Quality Image Experiences Expectation Customer Perceived Quality ... ... middle of paper ... ...ccess.
The employees would be motivated to figure out ways of keeping the existing customer, while at the same time figuring out how to cost-effectively reach for new customers. The client department needs to segment the firm’s customer base into groups with same characteristics. This would enable the organization to better understand their clients and formulate the value proposition accordingly. The degree to which such segmentation is obtained is reflected in a firm’s commercial side structure. The segment balance has numerous long lasting effects on the direction of the firm’s optimization efforts as well as the ultimate competitive advantage.
To develop an efficient communication strategy, the management should analyze each support staff member, their impacts on the business to determine measurable communication objectives and then develop a clear and consistent message that is delivered through a suitable communication channel. Before delivering the message, its effectiveness should be measured, and adjustments made if necessary. As a leader, it’s important to listen to your support staff, sometimes they can provide valuable input essential for an effective communication process (Dhar,
The manager must provide a clear understanding of the purpose of the organization to the employees. Emphasizing the importance of recognizing the direction the company is going and how its methods of working can be improved. Plus, explaining the identification of general objectives would lead to the clarification of responsibilities and purpose at each level of the organization. When a manager discusses these issues with his team, he is encouraging ownership by the employees. (Moore, 2004) The distinction between the start-up and growth stages in not easily defined.
When leaders believe and trust in the direction the company is heading, their employees will as well, this allows them to create a goal path that people will want to follow. The creation of goals can be complicated at times, as mentioned by Clark it is important to keep a couple simple suggestions in mind, “goals should be realistic and attainable, should improve the organization, as many as possible should be involved in the goal-setting process, and the process...
This should be done as the first thing so that the plans put in place do not fail as a result of using bad systems, inefficient managers, poor organizational structures and poor employee relationship with the management. The flow diagram below is a simplified model showing different actions, recommendations and opportunities identified by the consultant firm. Employee relationship with the management should be close and employees need to be motivated through rewards and remuneration. Working conditions should also be conducive for maximum performance to be experienced in the organization. Customer relationship with the supplier should be retained th... ... middle of paper ... ...ent feels that the changes and recommendations laid down are working and growth resumes.
Internal stakeholders, especially managers are important since they communicate company goals to all employees. It is essential to ensure that employees understand what the organization is trying to accomplish and how their roles, dedication and performance contribute to the organization’s objective. Employees need to understand how their efforts and work help to achieve the short and long term goals of the company. These short and long terms goals of the company should be well communicated to avoid any discrepancies in the work f... ... middle of paper ... ...e a company's product if they like it and they can raise their voice by boycotting a company's product (Henriques & Sadorsky, 1999). Customers are considered to be one of the key factors for a company success, since without their help, success is not possible.
This enables the company set its goals and objectives and works towards achieving the set goals. A strategic business plan is a written document that pairs the objectives of a company with the needs of the market place, (Sherri Scott, 2016). It enables the company to align its performance management to be more effective, to meet the needs of its customers. Also, to get an output or outcome, performance managers need to make sure the right skills and knowledge (inputs), with processes being involved and handle by employees at various levels of know how are monitored, which if well controlled will yield a positive output and outcome, which will be achieving organisational goals. It is essential that performance managers or the line managers regularly monitor activities and methods of implementation, in order to correct any errors made, which can lead to the organisation not reaching its target.
In other words, the leader will clearly define the company’s goals, develop the tactical plans, and align the appropriate individuals in order to successfully implement the strategy. Personally, I believe that senior leaders should be comfortable with change, ensure the culture meshes with the pros and cons of change, and develop individuals to deal with the hardships of change. So how does a manager foster these developments? The manager should clearly define their strategic intent which include where they want the organization to go and the outcomes they intend to attain (Pearce & Robinson, 2011, p. 328). Typically, there is a win it all attitude or a stretch initiative associated with a strategic