Empathy, Paraphrasing and Effective Communication
This essay will discuss effective communication micro-skills and their relevance in everyday communication, as well as, in the context of a health professional. The first part of this assessment piece involved recording a 5-minute video with a family member or friend, having a casual conversation, but displaying the first, second and third person micro-skills we have been discussing in lectures and workshops. This essay will use the 4 R's model for reflective writing to discuss the specific skills I used, their effectiveness in the context and their importance in my future career as a dietician.
Reporting and responding
In the video component, I spoke with my mother about a positive experience
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In a 2010 study by Weger, Castle & Emmett (2010, p. 34-49), 180 college students were interviewed and asked to express their opinion on a certain topic. In response to the opinion they disclosed, the interviewer would either give a message paraphrase or a simple acknowledgement, such as “That’s great.” The study found that those who were given a paraphrase were more likely to feel comfortable with the interviewer and to leave feeling as though they were understood (Weger, Castle & Emmett, 2010, p. 34-49). In this way, active listening skills, such as paraphrasing, are vital for creating a situation of understanding and validation for the people involved. According to Weaver (2013, p. 220-223), who writes from an aged-care context, using active listening skills such as paraphrasing are used “in the work setting to: gather information, reassure individuals… reduce anxiety and stress and promote continuity of care (Weaver, 2013, p. 220-223).” There are numerous published works that attest to the power of active listening, including work by Garmston (2008, 53-54), a well-published academic at California State University, which discusses the usefulness of paraphrasing in group psychology to improve team outcomes. There are undeniable links between good use of paraphrasing as an active listening skill and better patient outcomes in a health setting and far beyond. I used paraphrasing to reiterate in my own words, what my mother had just told me and confirm that I understood what she was telling me. This helped her feel understood and confident that I was receiving her message
This is very essential to maintain orderliness and respect among participants. As co-facilitators, we could have informed group members that we would be jotting down important points to help us with summarizing because this might lead to some group members being anxious. A study by Wales, Kelly, Wilson and Crisp (2014) has identified three strategies which health care professionals, especially nurses, can use to develop their facilitation skills, which include critical reflection, critical feedback and the use of a co-facilitation model. This group facilitation project has helped me to recognise the need to improve my motivational interviewing skills, such as the use of affirmation and effective use of group dynamics, in order to better guide group members towards achieving their set goals.
McAllister, F. Trede & S. Loftus (Eds.) Communicating in the Health Sciences (3rd ed.). (pp. 299-306). Melbourne: Oxford University Press
Bylund, C., Peterson, E., & Cameron, K. (2011). A practitioner’s guide to interpersonal communication theory: An overview and exploration of selected theories. Patient Education and Counselling. Volume 87. Issue 3. Pages 261- 267. doi: 10.1016/j.pec.2011.10.006.
In this essay I will recall and describe my experience in a health care environment and reflect on communication in that interaction. I will look into interpersonal and communication skills used by the health professional and what I learned from this interaction. And if I am going to use those skills in my future nursing practice.
The skill of reflecting is a process of making sense out of all life experiences in general and nursing practice in particular (Taylor B, 2004). The process of reflection helps nurses to continually question and improve on the quality of care given. As I am bound by the Nursing and Midwifery Council Code of Conduct (2008), and in line with the Data Protection Act (1998) of confidentiality a pseudonym, Mrs Masood has been used to protect the patient’s identity. During my first hospital place I came across a situation where communication played a major role. I chose to make sense out of my experience by employing Gibbs’ (1988) reflective cycle. Active listening acts as a link between verbal and non-verbal communication is explored as part of the reflection (Minardi and Riley, 1997). I will try and show the importance of recognising communication methods that improve the effectiveness of nurses in identifying the types of communication that maybe transmitted from patient to patient.
In this task, P1, P2 AND M1 I am going to explain the role of successful communication and interpersonal interaction in Health and Social Care and discuss the hypotheses of communication and afterward, I will likewise assess the role of effective communication and interpersonal collaboration in Health and Social Care with reference to theories of communication.
...ning a therapeutic relationship. Paraphrasing includes repeating the content that has been expressed in a different way, this method can provide the client of feeling important and recognized. Reflection of feelings/content involves identifying the feelings and/or content in what has been said (highlighting the key aspects of the story), again this method encourages for the patients to be validated and heard.
A university class had watched a video on communicational skills. Subsequently, the students were asked to compose an essay based on several themes displayed in the video. The topic of this essay will revolve around the advantages of therapeutic relationships. This essay will evaluate the effectiveness of therapeutic relationships, effective communication correlating to this, and the benefits it has for the patients. In addition, the ANMC competencies will be assessed and 3 topics from a particular domain will be chosen which are believed to be the most relevant.
In order to engage in meaningful communication and develop effective communication skills, nurses must engage in the process of reflecting on how communication skills are utilised in practise. Reflection allows the nurse opportunity to gain a deeper insight into personal strengths and weaknesses and to address any areas of concern in order to improve future practise (Taylor 2001). A further aim will be to reflect on how communication skills have been utilised within nursing practise. Various models of reflection will be examined, and a reflective account of a personal experience which occurred during placement will be provided using a model. This reflective account will involve a description the incident, an analysis of thoughts and feelings and an evaluation of what has occurred. Fin...
After the video recording that demonstrates my counselling micro skills, this written evaluation of the interview demonstrates my understanding of the skills. Also, I will discuss how effective I was at using the skills by employing critical self-reflection skills, thus providing suggestions for my improvement. Consequently, the importance of reflection and evaluation in counselling is due to its enablement of a “new or revised interpretation of the meaning of one’s experience as a guide to action” (Taylor 2001, p. 220). In other words, critical self-reflection helps to identify and assess one’s assumptions in order to substantially change these assumptions and provide an informed path to action through experience, study and self-awareness
Rapport and empathy are two essential skills for communication in health services. In this integrative essay, it is displayed how rapport and empathy play an important role for communication in health services, such as counselling and psychotherapy. Empathy helps building rapport with the client. Both skills are needed in counselling, because once the client has found trust in the counsellor there is a bigger chance of them opening up about their feelings. If a client has a good rapport with the counsellor, they are less likely to discontinue the sessions. A five minute non-scripted video is included with this essay and will be referred back to, while describing and discussing rapport building and empathic listening. The video’s content is a first interview with a client, where the client tells the counsellor about a troubling issue. At the end a self-reflection is included, which will reflect upon the video, the challenges faced and future improvements for personal improvement upon communication skills.
Empathy is the ‘capacity’ to share and understand another person’s ‘state of mind’ or their emotion. It is an experience of the outlook on emotions of another person being within themselves (Ioannides & Konstantikaki, 2008). There are two different types of empathy: affective empathy and cognitive empathy. Affective empathy is the capacity in which a person can respond to another person’s emotional state using the right type of emotion. On the other hand, cognitive empathy is a person’s capacity to understand what someone else is feeling. (Rogers, Dziobek, Hassenstab, Wolf & Convit, 2006). This essay will look at explaining how biology and individual differences help us to understand empathy as a complex, multi-dimensional trait.
Paraphrasing is a skill that is used to restate a client’s message using your own words. In this way a social worker can check to see if
Everything we do in our life involves communication because it is a way for a sender to send message to the receiver by verbal and non-verbal communication. However, in some parts of the world messages that are delivered sometimes are not received in a way it is supposed to. A way to solve this is by using competent communicator and intercultural communication because it makes it easier for people from other cultures to communicate in general. On the other hand, there are also some problems faced because different cultures have different ways to express their way of communication. By understanding these types of communication and by defining them may solve this dilemma. In addition to that, there are also types of communication to consider that are commonly used, which is Proxemics, Gestures and body language.
On a daily basis, we come in contact with individuals that we have to communicate with, wither it be for work purposes, educational purposes, or social practices. As active humans we cannot escape the idea of socializing or communication, therefor; we make it a daily routine who we communicate with, how we communicate with them, what we listen to and how we listen it. With this routine habits are formed, some are strengths but others are weaknesses that diminish the communication quality. It is extremely important for individuals to recognize these strengths and weakness within their communication routine. By recognizing their strengths, they are able to improve even further and use their ability to get them closer to goals they may have set for themselves. Recognizing their weaknesses is just as important if not more important.