I also believe if given an opportunity most people will be able to see the good in others and forge a relationship of some sort. Conerly (2004), further states two things attribute to the way conflict is managed. One is the importance of meeting your own goals and the other is the importance you attribute to relationships and wanting to get along with others. Conflicts arise when people’s interest, values, actions, views or expectation come into contact and there is a difference of opinion and thus a disagreement (Conerly, 2004). The way people view the conflict will determine whether the resolution will negative or positive consequences.
You also need to practice active listening, to ensure that you fully understand the position of those involved in the conflict, whether you are an active participant, or a potential mediator. It’s also helpful to understand and recognize emotion in both yourself and others. Emotions are never good or bad, but simply appropriate or inappropriate, and it’s useful in managing conflict to help others recognize when emotions are inappropriate, and when it’s fine to express
Some basic points are, being able to separate the person from the problem. Being able to identify positions and focusing on shared interests. Pick and ch... ... middle of paper ... ...e other party, but determination to come to a reasonable and logical conclusion that both parties can agree on. In this report we have covered a couple different ways in which conflict can be dealt with. If these strategies are followed and general care is taken when in a conflict, they will end up positively affecting the work place or even home.
I found it extremely helpful incertain areas, I also found that I actually do some of the steps when I am dealing with a conflict. For example, when a conflict occurs I try to understand what happened with past conflicts and avoid repeating the same mistakes over again. Also when we are trying to find a solution I look for a solution that will be both beneficial to me and them. I did learn some good ways to organize our thoughts and solutions. I also learned to get to the heart of the conflict and focus on only that, and avoid all side issues.
Emotion acknowledgement also need to be discussed, this might support to state issue, problem, impact, and relationship. Problem identification also support to determine underlying needs of the conflict parties. It clears that the objective of conflict resolution is not to say which person or party is right or wrong rather the priority is to reach an acceptable solution that every person or party can live with. Needs
Activity 1: Essay Good communication has the ability to avoid conflict, as well as to resolve it. However, there are many ways in which an ongoing conflict can be resolved. It is always a good idea to make a distinction between the conflict and the included person. This means that you should not blame and make negative comments towards the person. The problem should be clearly stated and you should keep in mind that there is always some kind of positive intention behind people's actions, even if it is poorly expressed.
(Wilmot & Hocker, 2011 p.144) advises that developing a repertoire of diverse styles and tactics may require some stretching of one’s comfort zone. Conflict communications skills Effective conflict resolution with respect to communication can be achieved through conscious awareness of how you listen, summarize, question and interact with people. to begin I respect everyone that I come in contact with and during a conflict resolution session this is somewhat challenging, but when you are in a dispute you could actually dislike the other person. It is important to threat that other person with some respect if within yourself that person does not deserve it. This approach softens the time that I am engaged with the person, and knowing that the issue at hand could possibly affect more than just who is in the room is all the more reason to be mindful of how I treat that person.
The third party should make it mandatory for the parties involved to listen to each other in a bid to solving a conflict. Talking about the problem face to face can be a little bit intimidating though it is usually the best way to go. It allows an active exchange of information. Eye contact, hand gestures and basic body language communication are very
Another skill I have found of importance to the class would be listening. Genuine listening is necessary in order for us to understand and relate to each other. When it comes to conflict, wounds can only heal if there is effort put in place to diminish the misunderstanding. Thich Hanh talks about this practice in Living Together, where he discusses how often knots of anger can manifest between people when they refrain from discussing growing conflict. I think this passage from the text is important in showing how keen communication is with others, and how we need to recognize conflict rather than leave our anger unchecked.
It requires open communication to uncover issues and concerns resulting in conflict, as well as alternative solutions. Collaboration requires strong commitment and honesty from all parties to be successful in overcoming conflict. Therefore, managements role is vital in uncovering concerns in a friendly manner that can encourages communication to unite different perspectives on a problem (Huebsch, n.d.). In addition, collaboration fosters consideration of concerns on the subject of controversy by repairing relationships, including the work relationship between Devin and