Impact of IT developments

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The global outsourcing has enabled organizations to achieve business without borders. However, as enterprises aim to expand their positions globally, outsourcing is no longer only a means to reduce costs. Outsourcing uses a combination of offshore and onsite outsourcing solutions to achieve growth in revenue and business value. Outsourcing helps in achieving business goals and is not limited to being a tool to enhance operational efficiency. Effective outsourcing solutions could not be implemented without the use of technology. Information technology has been playing a vital role in not only collaborating dialogues and decision making but also in knowledge sharing, customer support and cross-border team alignment. Ironically, the most globally outsourced processes being IT processes, there still remains a gap to fill with what role information technology has been playing in business outsourcing and how multinational corporations have been benefitting from this integration. To explore the impact of information technology solutions like cloud computing and social media in transforming the outsourcing industry from the business perspective remains an untapped area which can contribute to academia as well as the industry [1]. Lawlor[3] asserts that Information Technology is the driver behind the need and desire of an organization to implement global strategies. It is Information Technology that moved the business operations and environment from a predominantly U.S based world to a global world and the benefits have been applicable for U.S as well as the rest of the globe. Undoubtedly, the main force responsible for transition from Information age to the Global age has been Information Technology. Although scholars have been exploring... ... middle of paper ... ...s Strategies 4. R.B. Cooper, The inertial impact of culture on IT implementation, Information Management 27 (1) (1994) 17–31. 5. Margaret-Anne Storey, Christoph Treude, Arie van Deursen, Li-Te Cheng - The Impact of Social Media on Software Engineering Practices and Tools 6. Nagy K. Hanna (2008) - Transforming Government and Empowering Communities The Sri Lankan Experience with e-Development and The Diffusion of Information Technology 7. http://www.citrix.com/about.html 8. Jimmy Harris and Gavin Michael (2011) - Has the cloud made outsourcing obsolete? 9. http://www.golime.co/blog/bid/141403/IT-Operations-and-the-Impact-on-Social-Media 10. David B. Thomas, Mike Barlow – Enterprise Social Media Strategy, How Social Networks are radically transforming your business 11. Yochai Benkler (2006) - The Wealth of Networks. How Social Production Transforms Markets and Freedom
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