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Impact of Globalization in Kenya’s Hospitality Industry on Human Resources in the U.S.A

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INTRODUCTION

Globalization can be loosely defined as the process of communication and assimilation among people, companies and governments of different nations, a process driven by international trade and investment and aided by information technology (Smith and Doyle). Globalization involves the distribution of ideas, practices and technologies and as a result, a new brand of capitalism, known as knowledge capitalism, has emerged because of productivity and competiveness. Knowledge capitalism is the drive to create new ideas and turn them into profitable products and services which customers want (Oduori)

Impact of globalization in Kenya’s Hospitality Industry and the resulting impact on Human Resources in the U.S.A

The globalization phenomenon has contributed considerably to the spread of tourists to the furthest reaches of the planet, including Kenya. This has inherently led to the rise in new arrival of technology within the hospitality industry, coupled with improved tourism facilities and services to meet international standards (Gachoka).

Improvements in transport and communications have essentially facilitated the growth and movement of international tourists with information technology particularly revolutionizing the organization and running of tourist businesses (Oduori). Most of the international and regional agencies, airlines, hotels as well as many travel associations all now have their own websites aimed at promoting tourism around the world (Mpofu).

Globalization has a major impact on the management of human resources in developing countries including Kenya leading to changes in organization plan and organization structures making them leaner thus improving efficiency but having a unconstructive impact on s...

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...ts and acceptable quality standards. In the short term, they may save money and improve profits while in the long run; the outsourced ingenuity gradually erodes their ability to create new products and services (Gachoka). Foreign or younger workers cannot substitute what the older workers contributed in the way of institutional recall, long-term associations and practical creativity.

Works Cited

Gachoka, Hazael. "Impact of Globalization on the Human Resource Management Function in Developing Countries: A Case Study of Kenya Public Corporations." 2008.

Gailliard, Flora. "The Hospitality Industry ." 2008.

Mpofu, Thomas P. Z. "An assessment of the impact of tourism globalization in Africa." 2009.

Oduori, Fredrick Nyongesa. "New Service Development: Strategy and process in the Hospitality Sector in Kenya." 2010.

Smith, M. K. and M. Doyle. "Globalization." 2002.
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