IT Services Case Study

1. IT SERVICES

India is one of the main suppliers of IT services. The fundamental model followed known as off shoring wherein Indian firms take into account the particular requirements of its clients by employing quality management skills and employing efficient project for its execution.

This segment comprises of:

a. Project Oriented Services

These services are conveyed as individual projects. The services are taking into account the wants and needs of the clients, and the expertise of the vendor. These services can be conveyed onsite or offshore, or combination of both.

These services include the following services:

• IT Consulting

The businesses in this service line are advised to reorganize by the players’ service using IT. The players

• Hardware Deployment and Support:

This involves deploying specific hardware devices on the client’s systems.

• IT education and Training:

This is designed to educate and train the in-house team for organization Information Technology systems and is imparted to provide ‘organization specific’ skills.

2. IT- enabled Services:

Software as a means of production and Internet as a means of transmission are used to deliver these services. India is the most preferred destination for companies which are looking for off shoring their IT and back office functions as per AT Kearney review. The factors energizing the growth of this sector in India are:

 Robust infrastructure

 English speaking population

 Friendly governmental policies supporting FDI

 Low cost advantage

 Technically skilled work force

 Superior service maturity

 A thriving indigenous software industry

a. Customer Information Services:

The activities related to managing relationship with the customer i.e. capture, storage and analysis of customer information are included in this services.

b. Financial & Accounting

This helps in efficiently executing the sharing information, business processes and manages the various touch points with the customers and the suppliers. It can be of the following types:

i. Operating-system software ii. Data integration tools iii. Business intelligence tools iv. Application development

v. Application integration and middleware vi. Database management systems vii. IT operations viii. Security software

• Enterprise Application Software:-

This software is basically and particularly designed to solve an enterprise problem. The application software executes numerous business functionalities like production scheduling, customer information management, accounting etc. The Enterprise application software currently available are:

i. Content, communication and collaboration ii. Supply chain management iii. E-learning iv. Customer relationship management

v. Enterprise resource planning vi. Project portfolio management

b. Engineering and R & D Services:

Many players are trying to grab this market by developing their engineering capabilities which is recently originated in