ISO Standards: Creating a More Productive and Efficient Global Business Environment

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ISO 9000 is a set of international standards for quality, not for actual products, but standards to follow when determining quality management features (Heizer& Render, 2011). This is a ground breaking feat because it is a difficult task to develop an international organization with the amount of support that ISO has achieved. So what is ISO, what makes ISO 9000 so beneficial, how have they been received internationally, as well as what changes have recently taken place with ISO 9000 standards and what are the basic principles of these changes? These questions will now be considered.

What is ISO?

The acronym ISO is derived from the Latin isos which means “equal” (ISO, 2011). ISO is an international organization therefore it needed a name that would translate internationally in the same manner (ISO). ISO was established in Switzerland in 1987 and was first updated in 1994 (Lankford, 2000). ISO is universally appealing because it ensures quality standards which can be applied to any product or service globally (Lankford). ISO mandates that quality standards are carefully designed, monitored, and documented as well as that environmental considerations are applied to production processes (Lankford). Another important fact is that ISO standards are voluntary, but applying them can be a market requirement for product safety guidelines (ISO). ISO standards are developed by technical delegates, who then must gain the agreement from ISO members, and the public; once any revisions are made and approved, the standard must be voted into the ISO standards before they become official (ISO). This democratic practice aids in the global acceptance of ISO because it provides ample opportunity for all involved to voice their agreement or dis...

... middle of paper ..., global compatibility is achieved (ISO). ISO continues to transform as dictated by the market, most recently evolving to focus more on quality management systems and customer satisfaction (Heizer & Render, 2011). ISO provides a valuable standard for quality management and sets a wonderful precedence for future international business organizations.

Works Cited

Clougherty, J., & Grajek, M. (2008). The Impact of ISO 9000 Diffusion on Trade and FDI: A New Institutional Analysis. Institutions and International Business. 39(4). 613-633. ProQuest Doi: 197133856.

Heizer, J., & Render, B. (2011). Operations management (10th ed.). Upper Saddle River, NJ: Pearson.

ISO. (2011). About ISO. Retrieved from,

Lankford, W. (2000). ISO 9000: Understanding the Basics. Review of Business. 21(1/2). P. 7-10. Proquest doi: 220928964.

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