it is up to the leadership to make the business’s main vision become reality. A good leadership helps his/ her staff feel motivated to do their best and recognize every effort; building an environment that gives off a sense of togetherness. Within Ikea, thanks to good leadership co-workers get the opportunity to not only develop on themselves but the business as well. The company invested a considerable amount of time to ensure such traits like togetherness, humbleness, lack of status, responsible
IKEA 1. Consumer’s behaviour is influenced by a number of personal, situational and stable external factors. Among the external factors one can distinguish between social, cultural and geographical ones. Social factors are attributed to a consumer’s family, social role and status, as well as different groups a consumer belongs to or hopes to join. Such aspects as country specific and ethnic traditions, religions, climate conditions belong to cultural and geographical factors. IKEA being one of the
receipt for products Ø Write on credit note any expiry date Many businesses record customer complaints so that, they can review the matter, and to improve its customer service. Details of each complaint can be recorded in several ways. For example, IKEA records all telephone complaints and directs them to the call centre at Stockport. Details of each complaint can be recorded onto the computer. Also, details of each complaint can also be recorded onto the ‘Customer Complaint Form’.
Customer service is one of the best ways to differentiate your company from others in the marketplace. Consumers desire a flawless experience where their questions are answered, their needs are met, and their opinions are heard. If companies don’t deliver, they risk losing their customers to competitors. Research shows that “a poor customer service experience has motivated 62% of global consumers to avoid a brand or organization.” People dislike customer service lines with long wait times and
The sole purpose of all this is retaining the brand loyalty of customers. Indian retail is currently a US$ 245 billion market and is anticipated to extend to almost US$ 385 billion mark by the next five years. The Indian retail sector is currently sporting a brand new look and together with a 46.64 per cent