How To Win Friends And Influence People

How to Win Friends and Influence People

By: Dale Carnegie

Table of Contents

1. Fundamental Techniques in Handling People

2. Six Ways to Make People Like You

3. How to Win People to Your Way of Thinking

4. Be a Leader: How to Change People Without Giving Offense or Arousing Resentment

Part One

Fundamental Techniques in Handling People

1. "If You Want to Gather Honey, Don't Kick Over the Beehive"

Don't criticize, condemn or complain.

2. The Big Secret of Dealing with People

Give honest and sincere appreciation.

3. "He Who Can Do This Has the Whole World with Him. He Who Cannot Walks a Lonely Way."

Arouse in the other person an eager want.

Part Two

Six Ways to Make People Like You

1. Do This and You'll Be Welcome Anywhere

Become genuinely interested in other people.

2. A Simple Way to Make a Good First Impression

Smile.

3. If You Don't Do This, You are Headed for Trouble

Remember that a person's name is to that person the sweetest and most important sound in any language.

4. An Easy Way to Become a Good Conversationalist

Be a good listener. Encourage others to talk about themselves.

5. How to Interest People

Talk in terms of the other person's interests.

6. How to Make People Like You Instantly

Make the other person feel important--and do it sincerely.

Part Three

How to Win People to Your Way of Thinking

1. You Can't Win an Argument

The only way to get the best of an argument is to avoid it.

2. Sure Way of Making Enemies--And How to Avoid it

Show respect for the other person's opinions. Never say, "You're wrong."

3. If You're Wrong, Admit It

If you are wrong, admit it quickly and emphatically.

4. A Drop of Honey

Begin in a friendly way.

5. The Secret of Socrates

Get th...

... middle of paper ...

...ble talking about mistakes, rather than lying in fear of them.

All three of the skills I have mentioned are important in their own ways. And after reading this book, I understand that. But I also understand when it's appropriate to use the skills. Certain situations call for different measures. But if you master these key concepts and use them at the correct time, you can become an effective communicator and get exactly what you're looking for.

To conclude, I absolutely recommend this book to anyone out there. Not just because it's great to read it for a communication course or anything of that nature, but because the book can help you on so many different levels. At work, school, or in your everyday social life, I guarantee you'll start to see and hear things differently when your communicating with everyone around you. It makes communicating to your benefit easy.