Housekeeping Narrative Essay

1554 Words4 Pages

I started my field placement at the Edward Village Hotel in North York on September 6th 2016. During my 150 hours working at Edward Village I was giving the opportunity to work and gain experience in both the housekeeping and front desk department. While working in the housekeeping department I had many different job duties, I would do room checks, fold laundry and sometimes help with cleaning the rooms. Within my short experience at the front desk I have learned a lot that will help me in the tourism industry. My job duties were helping with the guest needs, cleaning and organizing the front desk area and lastly answering and transferring phone calls.

Goals while working at the hotel I set two goals that I focused on to complete …show more content…

By October 26th

My first goal was easy to complete. In order to reach my goal I had to ask my fellow co-workers and supervisor what to look for when checking a room. I also had to watch them to visually learn how it’s done. For my first goal I believe I was successful fairly quickly at completing it. After only a few times of being overlooked and accommodated by my supervisor, I was able to find the right things to look for and confidently be able to complete the check by myself.
My second goal was to help my co-workers cleaning a room without having to ask questions about the cleaning procedures My second goal was successfully completed by visually learning and writing down the procedures of how to clean the rooms. This was a harder goal to complete, while working along side my co-workers it was hard to communicate, many spoke little to no English so it became a challenge when looking for clarification., I relied mostly on visually watching what they did to lean myself. then I would write down what in saw in my notebook to remember the correct procedures.

Customer …show more content…

I never had an issue and everyone was friendly. Although sometimes I felt left out or unwelcomed due to the language barrier, they mostly talked among themselves and did little to try and encloud me in a conversation.
During my time at Edward Village the co-workers were fairly supportive towards each other while working at the front desk. My co-workers and supervisor were very encouraging when I was learning the complicated reservation system like Opera, they answered all my questions and were very patient with me. As far as training, while working in the housekeeping department I was given vary little training with the duties I was assigned to do. Many induvial working in the housekeeping department speak little to no English, it was difficult to ask questions or even learn properly because of the barrier. Although when I had the opportunity to experience front desk department. It was a lot easier for me not only because they were fluent in English but they had the patient’s and took the time to train me properly. Showed me what to do then shadowed me while I tried myself. They were always there if I needed clarification or help with

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