Hotel Management Case Study

Burgess, C. (2007). Do hotel managers have sufficient financial skills to help them manage their areas?. International Journal Of Contemporary Hospitality Management, 19(3), 188-200. doi:10.1108/09596110710739895

In this research paper Cathy Burgess (2007) investigates if hotel managers have the financial skills to effectively manage their areas within the constantly changing industry. Two of the research projects used were performed in 1993 and focused on the roles of a financial manager, quantitative research was also undertaken by a survey through a tick box method that is mailed to the BAHA (British Association of hospitality accountants) it was sent to 502 members in December 2005, a total of 37 respond which 23 of them worked in chain

The data for the research was gathered through postal questionnaires posted to five star hotels that had 50 or more bedrooms in Scotland. The purpose was to examine formal qualifications and development of general managers in hotels. The research focused on the career development of Scotland’s five-star hotel managers which looked at examining the role of formal qualifications in the career development of general managers. The audience for this study is hotel manager and people in the hotel industry or looking into the industry to see what qualifications are needed to get the career development desired. Limitations do arise because of the small sample size only taking from one area and culture of people which provides incomplete evidence to multiple factors that arise from other styles of hotels, also excluding non-five star hotels also can skew the data. A wider sample size from different hotels and from different countries needs to be undertaken. The author concludes that 76 of the sample size had formal qualifications to be a general manager but formal qualifications are not needed to become one but having them is a good starting point to have in the industry (Harper, Brown, Wilson,2005). This article is important to the hotel industry because it gives important information to former students with qualifications and people with limited experience looking to break into the industry and into a general manager 's role. This information can be applied to other hotels than just 5 star but the information collected is most applicable in a western five-star hotel and should be focused on