Turnover in the service industry and particularly in the hotel industry is an important issue to successful staffing of positions in both the US and in Russia. Therefore, in this study we examined front line hotel employees’ intention to turnover both in hotel organizations and their intention to leave the service industry. We found that turnover and the traditional antecedent of turnover job satisfaction was a significant factor in both countries. Also, other variables suggested by the extant service literature, managerial support, co-worker support and burnout are significant antecedents to job satisfaction and ultimately intent to leave their employers. These finding support existing studies across multiple countries, except in Russia …show more content…
While the direct effects of these variables are often examined in the service literature, the indirect effects are not studied nearly as frequently. The complex relations suggested by the large number of indirect effects, contributes to our understanding of the reasons why the turnover problem in the hotel industry has remained unresolved for so long. We do not have simple solutions that are guided by a clear understanding of the complex relations between these variables. Changes made to improve the situation may result in unintended consequences, which interact in the model.
Given the growing importance of the service industry as a whole as well as the hotel industry specifically, this issue deserves further study to sort out this complexity. This is especially true in Russia given the large amount of projected growth in the industry. Not only must current employees remain with organizations to enable them to deal with the increased competition both for workers who will have increased job opportunities, as well as hotel guests will soon have more hotel
…show more content…
Our findings also suggest that while the basic relations are similar (with the exception of burnout to intention to leave the industry in Russia) the strengths of these relations vary by country. Thus, any actions by management to reduce turnover by addressing the antecedents will have varying degrees of success. The variance explain in each country is different thus actions will not have equal effects. Management of the new Western owned hotels being built in Russia need to understand that management styles used in the US may have the same impact in Russia as they do in the US.
Limitations of the Study
This study suffers from many of the common criticisms of survey research. It represents a point in time in two countries thus; its generalizability may be limited. The data collection method of snowball may be subject to bias although we did not control in any way who received the survey and the invitations to participate were not biased in any way we can identify. The sample appears consistent in demographics with other similar studies and published industry data in both
The Department of Human Resources is involved with many important aspects of a business, like staffing, compensation, benefits, and much more. As the new Director of Human Resources for a 150-room, full service hotel in downtown Sheboygan, I am in charge of turning around the hotel. Some urgent tasks include hiring and training new candidates for two open positions, revising the training and incentive programs, and finally, improving the overall morale of the employees.
Within the Brookfield’s Restaurant organization there is a problem of having a high turnover rate, which is dependent on employee’s motivation as well as how much they feel they are involved in the company culture. Since the restaurant is a fast paced food service industry that requires employees to be capable of handling the pressure of dealing with many customers’ demands while also providing a high level of service to each guest which can be hard for many, making them less motivated to work. Also, the company culture is important by making the employees feel welcomed in the company and to help support them while on the job, so as to the employees want to stay on the job and not wanting to leave. We will provide an analysis showing employee’s work motivations and involvement in the company culture to determine if these factors are the cause of the high turnover rate.
Accommodating customer requirements in most supply chain arrangement requires a forecast to drive the process. (book page 133) When looking into the definition of forecasting which is projecting what is going to be sold (units, seats, rooms etc) it is also important to take into consideration where and when in order to reach the future goals. (book page 133) Since it is argued that effective supply chain and logistical capacity is an important competitive advantage. (Christopher 2005) Where maximizing the revenue is the key element in hospitality sector and for hotel industry there is an increased attention on effective demand management and forecasting for reservation systems. (http://www.sciencedirect.com/science/article/pii/S0169207002000110)
This case study was about the president of Bubba Gump Shrimp Company, a restaurant chain specializing in seafood, whose practice structure and secret to success was to have and maintain minimal management turnover. In fact, his focus on turnover was so successful that he did not have a general manager leave for 3 years, and he has decreased management turnover from 36% to 16% in 2 years. The motivation of an organization’s employees significantly affects it success. Additionally, employee turnover, absenteeism, and tardiness weaken employee productivity.
Employee turnover represents a practical problem to an organization in terms of loss of talent and additional recruitment and training cost. Only a few studies have explored the effects on intention to leave (i.e. Daily & Kirk 1992) . Therefore, the underlying process through with organizational perception leads to employee turnover remain largely unknown. I am not going to consider gender, age or race in this study. I am not going to consider individual employee titles. I am not going to study samples of over 60 people. I am not going to divide HR non-exempt employees by individual HR departments.
Employee satisfaction, employee turnover, and workplace environment are inseparably linked. Workplace environments heavily influence employee satisfaction, which directly affects employee turnover rates. When employees feel they are not being supported within their first months of hire, they will inevitably leave the company. Employees want to have the security that if they need assistance, someone will be there to guide them. Therefore, it is imperative for organizations to develop a thorough onboarding program and a long-term retention plan.
“Employee turnover is a critical cost driver for American business. The cost of recruiting and filling vacancies, lost productivity from vacant jobs, and the costs of training new employees increase operating costs, reduce output, and cut into profits.” (Orville 5-7)
From the results obtained from the survey and subsequent semi-structured interviews, the need for control appear to be the main drive behind the organizational structures of the four-star plus hotels in the UK. The managements of most of these hotels appear to be in a dilemma between the need for stringent internal controls to safeguard the assets of the hotels and to ensure the hotel staff are all acting in the best interest of the hotel and need for reasonable empowerment of the staff to ensure timely making and execution of decisions. However, there appears to be a general shift in approach regarding attainment of organizational controls from the traditional controls bases on organizational structures, to control driven by positive behaviour of the employees and management. The aim is to ensure the employees and management both share the mission and objectives of the hotel, with all striving to attain such mission and objectives.
I have managed a McDonald 's for over 11 years. There are plenty of potential problems that I deal with daily. One of the biggest issues I have to deal with is turnover. With any job turnover is bound to happen. Especially in a fast paced job with high customer demands. There two sides to this argument involve the pros and cons of turnover. Not all turnover is considered bad, however it can become very expensive if turnover rate is extremely high. I plan to approach this problem in my project my looking into ways of retaining employees and finding ways to reduce turnover. My main objective is how turnover specifically relates to employee engagement and management leadership skills.
Simon, E. (2003). Successful hotels use hands-on hiring, retention practices. Hotel & Motel Management, 218(11), 54.
High turnover rate of expatriate: expatriate managers are frustrated with the performance and practices of local employees. And they do not have enough international experience and cross-cultural communication and sensitivity training.
The hotel industry is an important component of the tourism industry. The fortunes of the hospitality industry have always been linked to the prospects of the tourism industry. Tourism is the foremost demand driver of the industry. Along with the tourism industry, the Indian hospitality industry has also emerged as one of the key industries driving the growth of the services sector and, thereby, the Indian economy.
As there is difference in service between a 5 star and a 3 star hotel, discuss the accommodation and front office services for these two different hotels.
Dinner Bell Hotel is a Michigan resort, with large meals, farm animals, petting zoo, lake for swimming and much more. As suggested by the name, the hotel holds the tradition of ringing the bell to announce mealtime. July through early November is the busiest time for the hotel as all summer and fall guest enjoy the atmosphere of an old-fashioned resort with a comfortable environment. The weather gets too cold by early November for most outdoor activities thus in order to attract customers, the hotel has also built an indoor pool and developed long theme weekends like classic movies.
The Hotel industry has become very important in the past years due to immense traveling and growth of international business. The Hotel industry not only plays an important role in the life of people but as well as the economy of the country. I spent an hour of my day relaxing in the lobby at the Fontainebleau resort in Miami, while on vacation with my family visiting from out of state. It was my first time staying at the resort so I was eager to check it out, after seeing such great reviews on Yelp and hearing great things from friends who have been there in the past. The employees working at the resort were very welcoming, professional and willing to go above and beyond to help their guests. The check-in process was very quick due to having