Homeland Case Study

2062 Words5 Pages

This designation of being viewed as one of the best constantly encourages and motivates Homeland to maintain this lofty reputation and to better the services and offerings they provide to support their standing. A nursing cares facilities reputation is of paramount importance in the nursing care industry. Homeland is clearly aware of this fact and constantly strives to advance its professional standing in the local and state nursing care market. While they fully value the reputation they’ve earned in the industry, they have not made strident attempts to effectively include and utilize analytic tools or methodologies in their business practices.
Although Homeland is recognized as one of the best, they have not in any significant way acknowledged …show more content…

In order to maintain its reputation, Homeland must thoroughly evaluate its processes and operations which indirectly or directly result in greater customer satisfaction and thus a promotion of the ideal reputation. Homeland can use Enterprise Performance Management analytic techniques to ultimately bolster is business persona. The company as whole as well as each individual department have key areas that must be critically evaluated. Inventory tracking within each department is important for financial savings as well as having what you need when you need especially as the dietary department is concerned. The dietary department undertook a challenge this past year to reduce its food budget. A great deal of food waste (ex. foods which expired before they could be cooked, cooking more food than necessary for a particular meal, purchase of unnecessary food items, lack of a price comparison being completed between competing suppliers, etc.) had been identified last year. The dietary department also must constantly track and react to any significant resident weight loss. Weight loss is a desirable outcome for many in the general population, but significant weight loss in an elder population receiving health care signals a red flag. This red flag can lead to resident family member concerns about the effectiveness of Homeland care, and its overall reputation as one of the best facilities in Central Pennsylvania. The nursing department is concerned with the presence of resident bed sores, falls, urinary tract infections, pressure ulcers, etc. In an article titled The Value of Analytics in Healthcare, the writer states The increasing regulatory presence of government places additional focus on accountability, governance and oversight on the industry. (The Value,

Open Document