Home Depot's Corporate Culture

In any successful strategic implementation, one key element is the corporate culture. The corporate culture in a company is a collection of the values, norms, beliefs, and attitudes which governs how people behave in an organization. It is how company employees and management interact with fellow employees and also stakeholders outside the company. These values that are shared in the company helps dictate how they dress, act, and perform their jobs. To maximize customer satisfaction, Home Depot’s employee’s exhibit the company’s corporate culture. This is how they stand out from their competitors. The corporate culture helps build a motivational environment for workers and it helps make customers feel welcome. This is how they have a competitive

The customers are the top priority. Next are the front-line associates, then field support, and then corporate support. The CEO comes last. In this prioritization, Home Depot’s organizational culture ensures that corporate values are inculcated among all employees, especially the front-line workers at the stores. In addition, this feature of the organizational culture highlights the value and contributions of front-line workers, translating to Home Depot’s managerial approach that recognizes idea and action contributions from

At the end of 2000, the founders were thinking about succession planning and the need to bring in someone who would take Home Depot from what had been the fastest-growing retailer on earth to one that needed to grow with more infrastructure and technology—things they hadn’t really focused on. They brought in a new leader from the outside to run the company. This person was experienced, but he turned the pyramid around so that leadership was at the top and associates at the bottom. That made the associates responsible for the actions taken. Home Depot sort of lost their way during that period, and Home Depot’s market share receded. In early 2007 Frank Blake became CEO. On Frank’s first day as CEO, he read from a book written by Bernie and Arthur that talked about the inverted pyramid. Frank flipped the pyramid back around, so that he was at the bottom and associates were at the