Hewlet Parkard

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Recommended: The use of ict in business industry

PHASE ONE

Quastion I:

Hewlett-Packard (HP) Development Company was formed in the year 1939. HP headquarter is situated in Palo Alto. Hewlett-Packard is one of the largest information technology (IT) firms in the world. The Chief Executive Officer of HP is known as Leo Apotheker (Hewlett-Packard Development Company, 2011). HP is a company that manufactures and assembles personal computers, laptops, printers, and computer accessories. HP also provides software, printer and computer installation services. HP has penetrated in more than one hundred and seventy countries from different continents. It specializes in exploration of technology to provide services to both individual people and companies through solving their challenges and providing solutions to their problems. It provides technological infrastructure and products that include high technology supercomputers and handheld gadgets such as Personal Digital Assistants (PDA).

HP mainly concentrates on three major technology sections that have the energy to transform HP’s consumers’ enterprises and personal lives. They include information: systems, environmental issues, and the digital world. Moreover, it has three working groups which steer the company’s management and leadership in main technology areas and they include: enterprise business products that deal with software engineering and networking skills; printing and images such as inkjet, printing products and laser-jets; and finally personal systems which include personal computers, computing services and installations. HP struggles to be an asset to the society in every community and the world at large.

HP has been exporting one million and above printers every week, it also ships more than forty eight personal comp...

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Alan Chapman, (2009). Customer Service.

Retrieved from: http//www.businessballs.com/customer_service.htm

Demand Media, Inc, (2011). What are Customer Service Skills?

Retrieved from: http://www.ehow.com/facts_4899735_customer-service-skills_.html

Hewlett-Packard Development Company, (2011). HP corporate information.

Retrieved from: http// welcome.hp.com/country/us/en/cs/home_d.html

Investopedia ULC, (2011). Competitive Advantage.

Retrieved from: http;//www.investopedia.com/terms/c/competitive_advantage.asp

QuickMBA, (2010). Strategic Management.

Retrieved from: http://quickmba.com/strategy/competitive-advantage/

The Houston Chronicle, (2011). Example of tactical planning in business.

Retrieved from: http://smallbusiness.chron.com/example-tactical-planning-business-5102.html

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