I recently spoke to Jeremy, a customer service representative who provided your email as a management resource. I am contacting you regarding a recent experience with the Hennessy Southlake collision department. I have received subpar services at Hennessy Southlake and was informed to contact you.I chose this Hennessy location due to superb references from close friends and associates. The service that I received, however, was lackluster. I brought my car in for a paint job to cover scratches from recent hurricane damage. I was informed that my entire car would be painted to ensure a flawless finish. I am familiar with the Hennessy name. I am also familiar with the Hennessy standard of excellence. I have not received excellence in service nor …show more content…
This should not have been something that a customer needed to request. I was given a shabby detail. There is putty/tape on my window and the interior doors are filthy. I could not see my car clearly until leaving the warehouse. I left the business feeling disregarded. It felt as if the staff believed that they were doing me a "favor" when in retrospect; I simply was seeking the quality result that they promised. I can clearly see the lines of demarcation on the trunk and doors. The paint color is incorrect. To the untrained eye, it would be the same color. I can clearly see two completely different colors in the door frame. When I brought this to the attention of Southlake managers, they replied that they needed more money from my insurance company. The even told me that they had done all that they were supposed to do. My concern, however, is that they did just enough to get by. They did not deliver a quality result. They are demanding more money for a service that could have been done correctly the right time. I know that your company services thousands of cars in a year. But this is my car, it is important to me. I am not a number. I am a man with integrity and my dollar is
The current situation appears to start out with the buyer’s perception that the seller is dishonest. The buyer asks about the mileage being set back. The seller doesn’t really respond to that comment, but moves past it. I think if he would have made a joke out of it, or made a statement that they don’t practice dishonesty, the seller could have gained more trust. Second the seller appears to be assuming the needs of the buyer. The seller is leading with questions like, “Do you need that much room?” The customer says that they don’t, but is it possible that they do want something more spacious? It is possible. The seller seems to think that the buyer is only buying for gas mileage. The seller is overlooking a key selling point, the buyer is getting into a car pool with their boss. It is probable that the buyer would unconsciously want to buy a car that would make a statement to their boss.
The last semester of my junior year was mind boggling. I had the amazing opportunity to see First Wave perform at the national Keystone Conference in Orlando, Florida. In awe and inspired, at how poetry, music, storytelling, and hip-hop combined to tackle issues such as conformity and peer pressure. Not only did I want to be a part of the program, I wanted to graduate from the school that they attended as well. To be incorporated in a group of people with strong, creative minds will expose me to how other people view the world and give me experiences that I would not have the opportunity to have anywhere else.
8) What can you do if a store refuses to take a faulty product back?
...stomer service represenative. Also their signs disclaiming liablity for damges to vehicles state that if anyone has any questions or concerns about the car wash to please call their toll free number before utilizing their services, to avoid any damges. As a result, I have found that both of these companies have made individuals aware of the risks and situations that could occur by utilizing each of these different services. If one still chooses to continue with utilizing the dry cleaners or car wash, even after the risks have been brought to their attention, then yes they are accepting responsiblitiy should any damages to their personal property or belongings occur.
Serendipity strikes again as the exact book I needed found me at the exact time I required it. As I was browsing through some library audio books, Brene Brown's book practically jumped off the shelf and into my hands, along with a couple of others I had on my list of books I must read right now! A few months back I had seen Brene Brown on the Oprah's Lifeclass show and found her discussion on the topic of vulnerability intriguing. I guess it's no accident that I should happen upon her book at this moment.
This is why Bruce takes the time to make sure everything is satisfied for all clients. When clients go somewhere and get mistreated, this affects their behavior whether or not they keep giving business to the dealership. When a client leaves, the dealership is not only losing one car, but losing out on multiple because of the way the client was treated. Bruce takes the extra step to make sure that all clients are treated right. Of course, it takes more than one person to make the business what it is.
Initial Reflective Essay When I first thought of what I wanted to do with my life after college, the first thing I thought of was helping people. The next step in deciding what I wanted to do with my life was to examine how I could accomplish this goal. I started pondering and I was thinking about how much I love to take care of my body. Health care and personal hygiene has always been an important factor in my life. So I decided to major in Health Sciences.
Truth be told, numerous auto glass shops can deal with handling your cases and submitting essential printed material to your insurance
The Chaffey Honors Program offers a setting where I can continue my educational development in the rigorous setting that I am use to. The opportunities it provides to its participants are invaluable and, on top of that, this program would help me transfer into a better college. This program encourages serious amounts of volunteer work and a dedication to one's goals and their future in general, which I can greatly appreciate. I spent three years of school dedicating myself to art classes, taking a teacher's assistant position in my last year of high school with my art teacher so I could work on my projects more. I was featured in art shows run by my school in both my junior and my senior year. This love for art led me to join a volunteer group
The plaintiff firm of surveyors bought a second-hand Rolls Royce from the defendants which developed serious defects after 2,000. It was held that the firm was acting as a consumer and that to buy in the course of a business 'the buying of cars must form at the very least an integral part of the buyer's business or a necessary incidental thereto'. It was emphasised that only in those circumstances could the buyer be said to be on equal footing with his seller in terms of bargaining strength.
The first time I collected the bike the repair work was not completed still needed final body and mechanical work. Nevertheless I took it in an attempt to test the work that had been done and see what needed to be corrected. We agreed on that I would be bringing it back to have the mufflers adjusted. On the drive home I noticed that the brakes were not working properly. I called him and it was agreed that when I brought it back to his shop he would check them. Then I noticed that the paint around the gas intake was peeling off. I did not see this at the shop because the caps were on. I called him to advice of this and he said that when I brought it back he would fix it.
I went back through the dealer's inventory and picked an almost identical car. I offered the same price we agreed on before, but the salesman told me that the price we were talking about was a Black Friday deal and he couldn't offer it to me before.
In the United States it is common to buy used cars and they are almost always as is, especially if the car have some age on them or a lot of miles. The people that buy the older cars are usually the ones that need a reliable vehicle, but unfortunate not enough money to pay for one. As luck would have it this salesperson sold a 2006 car for only $3000 dollars. If you want to look it up it was a Nissan Maxima with 120k miles. It was a great deal, the buyer thought. Papers were signed, the salesman went home happy with his commission, the dealer paid his fees to the state, and the new owner went home. At night the car suddenly stopped. After taking the car to a mechanic shop the buyer realized that he does not have the money to fix the car. He promptly called the salesperson and demanded his money back. The sales person explained to him that the car was as is and there is no returning. He signed all of the papers and understood what as-is meant on the day of the sale. The salesman told his boss about the customer. The boss thought about the situation for a few minutes and called the customer. He explained that he paid the commission to the salesman and some other fees, but he offered to give $2700 back to the customer. The customer happily accepted and went on to look for a different car. The boss is the owner of the dealership and he is in a position that he does not need to force something like this
Embarrassed bringing the car to get washed, I sat and waited for the car to make it through the other side. Nervously waiting I was greeted by two more people that were also waiting for their vehicles to be cleansed of minor visual defects. One of the customers was a man in his mid forties and the other was a boy almost the same age as I was. I still sat there in anticipation waiting to see my car pass through the other side.
Consumers are concerned not only about a product breaking down but also about the time before service is restored, the timeliness with which service appointments are kept, the nature of dealings with service personnel, and the frequency with which service calls or repairs fail to correct outstanding problems. In those cases where problems are not immediately resolved and complaints are filed, a company’s complaint-handling procedures are also likely to affect customers’ ultimate evaluation of product and service quality.