Heart Of Change Case Study

3. Develop your change model for influencing this change within the Pepperdine Organization

The model that will be used here is John Kotter model of change Kotter, J. & Cohen, D. (2002). The Heart Of Change.

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1- Increase Urgency

The first phase is important and essential to make the change occur by preparing the climate for the change. In this case, the change leaders are Graziadio 's MS faculty and students. This step is the most difficult step because we need to make people in Pepperdine tell each other about the importance of change in order to increase the urgency of change. Graziadio 's faculty and students should collect data and compare the school with other successful schools and alumni to show how the change will affect positively on Pepperdine reputation and education. Kotter said that more than 50% of the change he watched failed in this first phase and because there did not establish a great enough sense of urgency. Therefore, Graziadio 's faculty and students need to increase the awareness among people through seminars to explain the importance of change for the university.

2- Build the guiding team

In this step, MS professors and students need to work together, with trust and emotional commitment, to make a powerful group that will be able to guide the change. They should lead the change

The vision should be clear and sensible in light of what is happening in the world. Many of universities nowadays attempt to create a diversified environment to get the advantage of diversification. Therefore, the vision that we are seeking for is to diversify the students who enroll in MS programs at Graziadio School. Currently, near to 90% of students who enrolled in MS programs are from China; hence, the main goal is to increase the students from underrepresented populations in MS programs to 50% in