Haase And Franco Case Study

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Haase and Franco define environmental scanning as a methodology that deals strategically with issues from outside the firm (2011). Although external issues may be difficult to observe or diagnose, they cannot be ignored. Therefore, environmental scanning is an important management tool that uses outside information for strategic decision-making. Recognizing external forces allows an organization to quickly adjust its resources. Companies that do not perform environmental scanning expose themselves to unforeseen threats and fail to take advantage of temporal opportunities. In fact, Haase and Franco note that industry literature shows a strong correlation between organizational performance and the use of environmental scanning.
Organizations …show more content…

Smaller firms do not perform SWOT analyses as frequently or extensively as larger firms. In addition, smaller firms do not take advantage of the outside information sources most important for competitiveness awareness. Nevertheless, I considered the SWOT case study for a small family owned business operating for a few years at the time of the study. The company specialized in special event catering, such as weddings, holiday parties, and business conferences. This company relied on four social media applications to grow their customer base: Facebook, Twitter, LinkedIn, and a company blog. The SWOT analysis revealed that the strengths of this company included reputation and positive customer feedback. The analysis also revealed that the main weakness concerned the lack of an employee with social media skills to monitor and advance business opportunities via social media. As expected, the biggest threat was the use of social media by its …show more content…

The services provided included facilities, utilities, architectural and engineering services, project management and construction services. Perhaps due to the wide sweep of their market presence, the environmental scan performed for this organization did not fit any traditional model. Instead, utilizing an electronically distributed questionnaire which focused only on priority needs and quality of service, employees answered in-depth questions and filled out Likert scales. The overall results were then assembled as required, either separately or combined into narratives, tables and/or graphics. As a result, the findings were highly specific and could not be generalized to similar organizations or competitors. In my view, the lack of a familiar model for environmental scanning severely limits the validity of this scan, rendering the results dubious, and delivering to the decision makers what they wanted to hear instead of what they needed to know.
A better tool for this organization may be the SAP-LAP model. Charan describes the methodology as consisting of two steps (2012). The SAP analysis comprises the first step where the dynamic parameters of situations (S), actors (A), and processes (P) are highlighted. The next step, LAP synthesis, consists of learning issues (L), actions recommended (A), and anticipated improvement in performance (P). Actors constantly assess the

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