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Negotiation skills and tactics subtopics
Negotiation skills and tactics subtopics
Negotiation skills - case study report
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The simulated mediation of Carmel and Warren was an intriguing storyline with a great twisting of events. This simulation in particular depicted the use of both positional and principle negotiation. Alongside these two methods the uses of prominent mediation strategies were also well adapted during the simulation.
The role of Warren was created as an egotistical male who demanded the respect of those employed beneath him. He was also very defensive in his approach to Carmel and seemingly made this well known.
Carmel on the other hand was portrayed as a hard working woman with a distain for immaturity and a believer that respect is earned and therefore not given along with a superior job position.
Both Warren and Carmel have the idea of a promotion in mind, although not in the same thought process, and during the mediation it was found they could appease each other.
The simulation began in a positional negotiation phase where Warren could only see that he deserved what he wanted and Carmel could only see the promotion. The mediator began the face to face session with Carmel’s opening statement to be followed by Warren’s statement. However, as Carmel spoke, Warren took it upon himself to correct her, talk over her and interrupt the statement which created a very strained atmosphere between them both. Multiple times the mediator stopped Carmel to put an end to Warren’s constant backchat.
Carmel continued to express herself and her opinions regarding the hostility of the situation between them. Matters like a lack of respect from Warren, her concern over the attention he paid other employees and also her disappointment in his social life mixing with his professional life were among her top concerns.
Warren’s statement was extreme...
... middle of paper ...
...s and leave the mediations with what they wanted or ‘at least more than they initially thought they’d get’ .
Works Cited
Andrew Miller, Shushma Patel and George Ubakanma, ‘Getting Beyond Empathy’ (2013) 207 Advances in Intellegent Systems ad Computing, 353-361.
Michael Taylor, Face-To-Face Negotiations Favour the Powerful (9 April 2013) British Psychological Society (BPS) http://www.sciencedaily.com/releases/2013/04/130409211857.htm
Valerie Butler, Mediation:Essentials and Expectations (Dorrance Publishing Co. Inc, 1st Ed, 2004) p23.
Roger Fisher, William Ury and Bruce Patton, ‘Getting to Yes!’, (2nd Ed, Random House Business Books, 1991) pg 11.
Dana Sambuco et al, Narratives of Faculty Researchers and their Mentors, (2013) 88, 4 Academic Medicine pp. 505-511.
Brad Thompson, Negotiation Training: Win-Win or What? Training Seminar, June 1991, pp. 31-35.
Lewicki, J. R., Barry, B., & Saunders, M. D. (2010). Negotiation: Readings, exercises and cases
Fisher, R., Ury, W., & Patton, B. (1981). Getting to yes: Negotiating agreement without giving in. New York, NY: Penguin Books.
Fisher, Roger, William Ury, and Bruce Patton. Getting to yes: negotiating agreement without giving in. 2nd ed. New York, N.Y.: Penguin Books, 1991. Print.
Lewicki, J. R., Barry, B., & Saunders, M. D. (2011). Essentials of negotiation (5th ed.). New York, NY: McGraw Hill. ISBN-13: 9780073530369
Lewicki, R. J., Saunders, D. M., & Barry, B. (2010). Negotiation Readings, Exercises and Cases (6th ed.). New York, NY, US: McGraw-Hill.
Lewicki, R. J., Saunders, D. M., & Barry, B. (2006). Negotiation Readings, Exercises, and Cases Fifth Ed. Bill Brubaker, Mark Asher, A Power Play for Howard Negotiation (pp. 616-626). New York, NY: Mcgraw-Hill Irwin.
Lewicki, J. R., Barry, B., & Saunders, M. D. (2006). Negotiation: Readings, Exercises and Cases (5th ed.). New York: McGraw Hill.
Ott, Marvin C. "Mediation as a Method of Conflict Resolution: Two Cases." International Organization 26.04 (1972): 595-618. JSTOR. Web. 3 Dec. 2013.
Negotiations and back-room dealings happen in any possible setting at any possible moment. Regardless of whether a bargain is two people negotiating a business deal, eighty people silently weighing the pros and cons of drawing attention to themselves, or one single person unconsciously deciding to give up individuality to wrest some semblance of power from the system, a choice is being made between various options.
It seems that we will have a very active and dynamic day which will be our opportunity to apply what we have learned through this course. The simulation materials shows that we will have a tough and sensitive mock negotiation meeting which is almost a real one. The materials include all important details to make it beneficial and practical. Unlike previous exercises, parties here should be concerned about various issues and factors at the same time and the learned lessons from this exercise will be from different fields.
...s in stone. Rather, I will work towards a beneficial compensation package, if not a pay increase, then perhaps a higher title with concessions. The outcome of this negotiation should leave both sides satisfied. I will also research the department’s policy on compensation as well as reviewing my job description. Both of these are attainable in the Human Resources department. Furthermore, I will check websites that have listing of salaries and job descriptions to make sure my compensation is commensurate with my work. The scholarly article I will use to help plan out my tactics in my negotiation is “Dealcrafting: The Substance of Three-Dimensional Negotiations by David A. Lax, and James K. Sebenius”. This article explains that our understanding of negotiations are one dimensional. However, this new approach for a three dimensional negotiation can work in my favor.
Although functions of mediators and arbitrators have several characteristics in common, there are significant instrumental differences that make them distinct from one another. Firstly, whereas the arbitration process is similar to litigation in its adversarial nature, in which parties have the objective to win the dispute, the fundamental goal of mediation is to bring the disputants to settlement through compromise and cooperation without finding a guilty party. In arbitration, parties compete against each other in “win-lose” situation. During mediation, parties work on mutually acceptable conditions with the assistance of a facilitator. In this process, mediators do not have power to make decisions, they work to reconcile the competing needs and interests of involved parties. The mediator’s tasks are to assist disputants to identify, understand, and articulate their needs and interests to each other (Christopher W. Moore,
Negotiations always occur between parties who believe that some benefit may come of purposeful discussion. The parties to a negotiation usually share an intention to reach an agreement. This is the touchstone to which any thinking of negotiations must refer. While there may be some reason to view negotiations as attempts by each party to get the better of the other, this particular type of adversarial negotiation is really just one of the options available. Among the beginning principles of a negotiation must be an acknowledgment that the parties to a negotiation have both individual and group interests that are partially shared and partially in conflict, though the parameters and proportions of these agreements and disagreements will never be thoroughly known; this acknowledgment identifies both the reason and the essential subject matter for reflection on a wide range of issues relevant to a negotiation. (Gregory Tropea, November 1996)
Lewicki, R. J., Saunders, D. M., & Barry, B. (2011). Essential of negotiation (5th ed.). New York, NY: McGraw-Hill Education.
According to Barbara A. Budjac Corvette, the author of Conflict Management A practical guide to Developing Negotiation Strategies there are five phases in the negotiation process: preparation, introduction, initiation, intensification, and closing. In this paper I will define the five phases of the negotiation process, describe an observation of that development from a scene in the movie 12 Angry Men, what I have learned from Juror #8, and how I can apply this knowledge to my professional and personal negotiation strategies.